Programming instructions

Auto Attendant
7.8 TEST THE APPLICATION
Before allowing external callers and employees to use this application, make sure each step of the
application is tested:
Call the system, and make certain the appropriate greeting is played. Enter an extension and see that
the system transfers the call to the appropriate phone. When the phone rings, pick up the phone and
ensure that the call is transferred.
If you encounter problems, contact your local support representative.
7.9 TRAIN SUBSCRIBERS AND OUTSIDE CALLERS
Once the application is completed, it is critical to train callers and employees about the system’s auto
attendant application before they first encounter it. Options for training include:
l Formal training session
l Voice messages to inform employees
l Memos or letters
In each form of training it is important to emphasize the benefits the caller will obtain from the new
application. Often, if callers understand the benefits of a new process, they are much more willing to
participate.
Explain the benefits of automated attendant to both employees and outside callers bfore implement-
ing the system. Outside callers should be informed that automated attendant allows them to reach a
person more quickly, without waiting on hold.
INFOSTARIVX2
System Administrator’s Manual
revised 7191
7.7