Programming instructions

Auto Attendant
7.6 PROGRAM A MAILBOX FOR AUTOMATED ATTENDANT
A group of mailbox types are available to use a mailbox as a starting point for automated attendant.
A mailbox can be used as a starting point if a call is forwarded from the telephone system directly to
a mailbox, or if the mailbox is a destination from a Custom Call Routing plan.
The mailbox type defines the function of a mailbox. Create a mailbox with the desired mailbox type
using the Mailbox Set-up screen. The following box types can be used as starting points for automated
attendant:
Type 400 calls to mailboxes with this type are routed to the starting point for Auto Attendant with-
out spell by name. This is equivalent to “T AUTO1 0001” on the Run Dialogue screen.
calls to mailboxes with this type are routed to the starting point for Auto Attendant with
spell by name. This is equivalent to “T AUTOS 0001” on the Run Dialogue screen.
calls to mailboxes with this type are routed to the starting point for non-subscriber voice
mail. However, it prompts the caller to spell the subscribers name instead of asking for
the mailbox number. This is equivalent to
“T AUTOM 0001” on the Run DiaZogue
screen.
Type 401
Type 402
Type 403
Type 404
Type 405
calls to mailboxes with this type are routed to the starting point for Auto Attendant.
However, the mailbox personal greeting is played instead of the system greeting.
calls to mailboxes with this type are routed to the starting point for Auto Attendant with
spell by name. However, the mailbox personal greeting is played instead of the system
greeting.
calls to mailboxes with this type are routed to the starting point for non-subscriber voice
mail using spell by name. However, the mailbox personal greeting is played instead of the
system greeting.
NOTE: If mailbox types 403, 404, or 405 are used, the sign-on greeting giving callers
instructions must be recorded using the mailbox greeting. The system greetings (standard
or customized) are not played with these type mailboxes.
7.7 RECORDING A MAILBOX GREETING
If mailbox types 400, 401, or 402 are used, either the standard system greeting or a customized greet-
ing is played when a call is sent to mailboxes with these types. See Section 7.5 - Record A Greeting.
To record a greeting for mailbox types 403, 404, or 405 the PersonaI Opfions menu of the mailbox is
used. After the mailbox is created, access the mailbox and record an appropriate greeting.
El-m
Greetings + 2 Record --) 2 Mailbox - Record your
Ll Cl
--) #
greeting
mailbox greeting
cl
The maximum length of a mailbox greeting is determined by a class of service parameter set by the
system administrator.
7.6
INFOSTARIVX;!
System Administrator’s Manual
revised 7191