Programming instructions

Auto Attendant
The system administrator may want the option of recording several different greetings for each time of
the day to provide callers with information and instructions. The greeting list is composed of five se-
lections:
.
Greeting 1
Greeting 2
Greeting 3
Greeting 4
Override Greeting
The first four greetings can be programmed to play on any day of the week, and between certain
hours. The fifth greeting is designed to override the programming of the first four greetings and is de-
signed to deliver urgent information to the caller. The fifth greeting can be programmed to play on
only one day, and plays all day. This programming is accomplished on the Company Parameters
screen.
[COMPANY PARAMETERS SCREEN]
COMPANY CODE )
EXC Data Found
MAILBOX
MAILBOX LENGTH.........4 [4] 1..7 ACCESS CODE YIN LENGTH....4 [4] 1..9
EXTENSION MAX LENGTH...4 [4] l..Q ACCESS CODE MAX LENGTH....4 [S] 1..9
3ROUP CODE MAX LENGTH..2 [2] 1..4 SYSTEM GROUP RANGE....30:79 [ 30
791
PERSONAL GROUP RANCE..11:29 [ 11
291
1ST SYSTEM MANAGER BOX....[0005000] GENERAL DELIVERY
BOX........[
2ND SYSTEM MANAGER BOX....[
-1
-1
1ST GREETING......[
2ND GREETING......[
SCREEN TRANS [-]
[FB]Clear [FS]Save [F6]Del [F7]Scroll [FI]Find [FB]P~~V [FlO]Next [Esc]Quit :
Figure 7-2 Company Parameters Screen
7.51 SAMPLE GREETINGS
Greeting 1:
“Good Morning. This is the XYZ Publishing Company. Please dial the number of the per-
son you’re calling. To reach an operator, press zero.”
Greeting 2:
“Good Afternoon. You have reached the XYZ Publishing Company. Please dial the number
of the person you’re calling. To reach an operator, press zero.”
Greeting 3:
“Good Evening. You have reached the XYZ Publishing Company. Please dial the number of
the person you’re calling. To reach an operator, press zero.”
7.4
INFOSTARIVX2
System Administrator’s Manual
revised 7191