Programming instructions

Auto Attendant
1. If the screen is blank, enter the 3-character run code for your application (this is usually EXC) . The
system prompts for confirmation. Press Y. The present programming is displayed.
2. Move the cursor to the larger of the two fields for the port to be made an auto attendant port.
3. Press the Fl key to clear the field.
o If the port is to be used for “dial extension number”, enter AUTO 1 0001. If the port is to be
used for “dial extension number or spell subscriber’s name”,
enter AUTOS OOOl.If the port is to
be used for “dial mailbox number or spell subscriber’s name”, enter AUTOM 0001.
NOTE: The programming for a standard voice mail port is TIME1 0001.
4. Then press the RETURN key.
5. Move the cursor to the next port to be programmed, and repeat the process.
NOTE: Program only the ports that have hardware (telephone interface boards) installed.
6. When all ports have been programmed, press the F5 key to save the information.
7. Press Y when the system prompts for confirmation. Press the RETURN key to start the system.
7.5 RECORD A GREETING
The sign-on greeting is the first announcement callers hear when they reach the system. This greeting
must contain information on how the caller is to proceed, and reassurance that if they do not dial
anything, the call will be transferred to someone who can help. Until custom greetings are recorded,
the system uses a standard greeting. The standard greeting used depends upon which of the tasks is
programmed for the port.
‘The system plays the following standard sign-on greeting for “ T AUTOS 0001 - dial extension number
or spell subscriber’s name” :
“Good Morning (Afternoon or Evening), to call an extension, dial the extension number
now. Or, to spell a subscriber’s name, dial 1.”
The following standard sign-on greeting is used for “T AUTO1 0001 - dial extension number only” :
“Good Morning (Afternoon or Evening), dial the extension number of the person you are
calling. To reach an operator, dial 0.”
The system plays the following standard sign-on greeting for “T AUTOM 0001 - dial mailbox number
or spell subscriber’s name” :
“Good Morning (Afternoon or Evening). Dial the mailbox number of the person you are
calling. If you are a subscriber, dial pound.”
After the caller dials the extension number, the system plays:
“Please hold while I transfer your call.”
If a caller waits more than 3 seconds before dialing, the system plays the following message, then
transfers the call.
“I will transfer you to an operator, please hold.”
INFOSTARIVX2
System Administrator’s Manual
revised 7191
7.3