Programming instructions

Auto Attendant
box can then greet the caller with the automated attendant greeting. This is useful for setting up
departmental automated attendants.
l Custom Call Routing can be used to perform automated attendant tasks.
Regardless of which method is used there are two basic steps are required to set up an Automated
Attendant.
0 Program the system’s ports or mailboxes for Automated Attendant use.
o Create greetings which give callers dialing instructions.
7.4 PROGRAM SYSTEM PORTS
Each of the system ports can be programmed to route the call to the voice mail task, auto attendant
tasks, or to Custom Call Routing tasks. There are three types of auto attendant tasks. The first ac-
cepts only dialed extensions numbers. The second permits the caller to chose between dialing by ex-
tension number or dialing by name. The third permits the caller to dial a mailbox number or spell the
name of a mailbox holder. This programming is accomplished on the Run DiaZogue screen.
To change the tasks on the Run Dialogue screen, if the system is running, the system must be taken
off-line. If the system is not running, from the Main Menu, press the F3 key, then press 1. The sys-
tem is taken off-line by pressing F4 then F7 and then the ESCAPE key. When the ESCAPE key is
pressed, system message processing stops. The system prompts for confirmation to stop running. Press
Y. The Dialogue screen appears.
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InfoStar Vx2
02/04/81 12:09
Figure 7-l Run Dialogue Screen Programmed For Auto Attendant With Spell By Name
At the top of the screen in the left comer is a place to enter the run code. This is a 3-digit code
used to define which Line Set-up screen to use.
NOTE: The F9 and FlO keys can be used to scroll back and forth through the records
instead of entering information to find a record.
7.2
INFOSTARIVX2
System Administrator’s Manual
revised 7191