Programming instructions

Operation
tary. That choice is up to each individual subscriber and is controlled by the forwarding patterns in
the PBX or Centrex.
Station Identificatiok
Certain systems will be interfaced with the telephone system and the system will not know the identity
of the phone that was forwarded to it. On interfaced systems, when the system answers the phone,
the caller is prompted to enter the number of the person called. The caller then must give the system
the identity of the extension originally called. Except where two or more persons share an extension,
mailbox numbers and extension numbers should always be the same for interfaced units.
If the call went to an attendant first, the attendant should advise the caller of the called party’s mail-
box number. In this way the caller knows what to enter if the call is forwarded to the system.
The system is integrated with some types of telephone systems and automatically knows the identity
of the called party. In this instance, callers immediately hear the personal greetings of the persons
they are trying to reach.
Greeting Played
Once the identity of the forwarded phone is known to the system, the system plays the subscriber’s
personal greeting. The system is then prepared to record a message from the caller. Dialing q during
the personal greeting cancels entry into this mailbox and allows the caller to enter another mailbox
number (or W for subscriber entry). Dialing •I during the personal greeting skips the greeting and
takes the caller directly to the recording tone.
Recording Messages and Reviewing the Recording
Upon hearing the tone, a caller should begin recording a message. Dialing W before any other key
erases the message and instructs the caller to re-record the message. Dialing q immediately sends the
message and tells the system to transfer the caller to an operator, if available. If callers forget to dial
a key at the end of their messages and just hang up, their messages are still sent.
If the caller dials q at the end of his or her message, the following choices are given.
“If this message is acceptable, dial pound. To listen to your message, dial one. To erase and
re-record, dial two. To continue recording, dial three. To cancel dial star.”
The caller can listen to the message a number of times and can keep modifying it, as desired. These
options give the caller the ability to get the message just right and help eliminate the fear that a few
people have about “talking to machines.”
If the caller hangs up at any time while recording and reviewing their message, whatever was recorded
will be sent.
Options After Sending a Message
After callers leave messages for subscribers in the telephone answering mode, they are presently given
the options of disconnecting or leaving messages for other subscribers. In particular, callers are pres-
ented with the following options:
“To disconnect, dial star. To continue, dial pound.”
If the caller dials &/, he or she will be asked for a new mailbox number.
6.11.3 TRANSFER TO OPERATOR
If a caller wishes to reach someone, and not leave a message, they can dial zero while the greeting is
playing. When a caller dials q QJ, the system plays a prompt instructing the caller to enter an extension
number or press zero to reach an operator.
6.24
INFOSTARIW2
System Administrator’s Manual
revised 7191