Programming instructions

Operation
6.9.5 THINGS TO KNOW ABOUT THE OUTDIAL SCHEDULE
When a call is received in a your mailbox, the system first checks to see if outdial notification is
turned on. If it is, the system checks to see if you are using the mailbox (no outdials will be made if
you are using your mailbox when a message is received). If not, the system checks your outdial sched-
ule to determine if the message received matches the message type (priority, all, from a group list,
etc.) of a schedule. The system then determines when to begin the outdial process.
If there is nothing programmed for “normal message call after”
or “priority message call after” (de-
pending upon the type of message), the system queues the outdial process immediately and follows the
schedule(s) in effect at the time (weekday, weekend, schedule 1, etc.).
If there is a value programmed for “normal message call after” or “priority message call after,” that
value is added to the time the message is received and then compared to the schedule start and stop
times. If the time falls within the schedule, the outdial process is queued for the delayed delivery
time. If the time falls outside of the start and stop time, the system queues the outdial for the next
scheduled time you are available for an outdial call based on all outdial schedules for the mailbox.
If you retrieve all new messages from your mailbox while an outdial is in queue, the outdial attempt
will be canceled.
The system knows an outdial was successful when your mailbox access code is dialed. If the system
was not successful on an outdial attempt, the system waits five minutes before the next attempt, until
the number of attempts programmed on the schedule is reached. The system then repeats the process
for an alternate bin if one is programmed. If after all attempts the system was not successful in reach-
ing you, a message is left in your mailbox informing you of the failed attempts to outdial to you.
NOTE: If the system is dialing a pager number (Tel Type 3)) the system will call the pager
the number of times programmed for attempts, or until the mailbox is accessed and a valid
access code is entered.
6.10 RETURN TO ATTENDANT
Many systems are configured to allow callers to be transferred from the system to persons who can
assist them (e.g., telephone system attendant, department secretary, etc.). The system also automati-
cally returns callers to attendants if they make too many consecutive mistakes.
The system allows you to establish different attendants for different subscribers. When outside callers
enter a subscriber’s mailbox and wish to reach an attendant, they dial q . The call is transferred to
the attendant who serves the called subscriber.
6.11 TELEPHONE ANSWERING MODE
We’ve just seen how powerful a tool the system is for subscribers, but what about non-subscribers?
How do they use the system to leave messages for subscribers?
6.11 .I SHORTCUT FOR NON-SUBSCRIBERS
Non-subscribers who know the desired mailbox number and who do not require a two-way conversa-
tions, may call the system’s access number (i.e.,
the system’s phone number), enter the appropriate
mailbox number, and leave a message. Once they have entered the mailbox number, they can dial q
to skip the personalized greeting.
6.11.2 CALLS FORWARDED TO THE SYSTEM
The-system can answer phones that are forwarded to it. Some system subscribers may want their
phones answered by the system, while other subscribers may want their phones answered by a secre-
INFOSTARIW2
System
Administrator’s
Manual
6.23