Programming instructions

Operation
6.8 PERSONAL OPTIONS
The system has a variety of other powerful features which are accessed by subscribers from the Per-
sonal Options Menu. These features allow subscribers to tailor the system to their requirements.
6.8.1 GREETINGS AND NAME
Name
Subscribers record their names the first time their mailbox is used. The recording of the name will be
used: (1) to verify destinations, (2) as part of a system-generated personal greeting, or (3) as verifica-
tion when someone is creating or editing-group lists. Recorded names may be changed by subscribers
at any time.
EM3
Greetings - 2 Record a 1 Name + Record your --) #
cl cl
name
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Check to make sure that all subscribers’ names are clearly recorded without excessive amounts of “si-
lence” before or after the names.
Mailbox Greeting
A mailbox greeting is played to callers who enter a system mailbox in the telephone answering mode.
This greeting enables subscribers to give callers information about their schedules land to encourage
callers to leave detailed messages.
El-El
Greetings - 2 Record + 2 Mailbox - Record your
q Cl
+ #
greeting mailbox greeting
cl
The maximum length of personal greeting is determined by a class of service parameter set by the sys-
tem administrator.
What is a Good Mailbox Greeting?
A good mailbox greeting encourages callers to leave detailed messages (not just name and phone
number) and gives them additional information that might be needed. It should present the kind of
professional image that is appropriate for your particular organization. All of the following could be
appropriate, depending on the situation:
“Hi, this is Dennis Smythe. I’m sorry I’m not available, but if you leave me a detailed mes-
sage along with your name and phone number, I’ll be prepared to help you when I call you
back.”
“Hello, this is Jim Creet. I’m out of town this week, but will call in at least once a day to
pick up my messages. Please leave me a detailed message. If it is an emergency and you
must talk to someone immediately, dial zero and someone will help you.”
Standard System Greeting
If a personal greeting is not allowed by the subscriber’s class of service, or if a mailbox greeting has
not been recorded, the system uses the subscriber’s recorded name and creates a standard system
greeting. If the mailbox greeting is erased and not re-recorded, the system plays the standard greeting.
El-El
Greetings --) 3 Erase
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The standard system greeting may be chosen at any time by subscribers who have personal greetings
allowed by class of service.
6.14 INFOSTARIVX;!
System Administrator’s Manual
revised 7191