Programming instructions

Operation
Dial-By-Name
Have you ever recorded a message and realized you forgot your mailbox directory? This experience
can be extremely frustrating for subscribers who end up hanging up, losing the message they recorded,
looking for a directory and then restarting the whole process. Dial-By-Name allows subscribers to eas-
ily send messages without memorizing mailbox numbers.
After the subscriber finishes recording the message, dial q twice to spell a name. As soon as the sys-
tem finds an exact match for the name, the name is played to confirm the destination. The procedure
for addressing a message by name follows:
cl 2 -
cl
1
Listen to
message
cl
2
Erase and
re-record
0 3 Continue
recording
0 * Cancel
message
When subscribers and callers spell a name to reach a destination instead of entering a number, the
system tracks the amount of time between letters entered. If no additional key is entered gthin the
allowable time span, the system responds with up to four destination options. For example, if the sub-
scriber entered Smith, and four Smiths existed within the company, all four Smiths would be men-
tioned as possible destinations (e.g., For Jan Smith, dial one. For John Smith, dial two, etc.). If more
than four options exist, the system prompts the caller to continue spelling the name. If no mailbox
name matches the letters entered, the system prompts the caller to spell the name again.
If a caller or subscriber is spelling a name and dials @I, the system assumes that the destination
should be the exact match of the letters entered to that point. For example, imagine that three
Smiths, Jane, Jan and Janie, exist within your company. If the caller dials 76484526 q (i.e.,
SMITHJAm), the system assumes that Jan Smith is the exact destination. If the caller dialed the
touch tone keys associated with SMITHJAN and paused, the system would offer all three Smiths as
possible destinations. If the caller enters m before an exact match (e.g., SMITHJlliD), the system
gives the caller up to four destination options.
Group Distribution Lists
Both system and personal group distribution lists allow subscribers to send the same message to many
subscribers at one time if class of service allows access to these lists. Each list has a unique number
that is entered as a destination.
When sending to a large list, there may be a short delay before the system confirms that the message
has been sent to all destinations.
Sending the Message
Messages are sent to subscriber mailboxes by dialing q . Once a message has been sent, there is no
way to cancel it. However, if you use the Check Delivery feature before the message is listened to, the
message can be erased. See Check Delivery.
When all destinations have been entered, dialing &I returns the subscriber to the Main Menu.
6.10
INFOSTARlKX2
System Administrator’s Manual
revised 7191