Programming instructions

Operation
6.4.3 CONFIRMATION NOTICES
Subscribers may request.confirmation from the system regarding the status of messages they sent.
There are two types of confirmation notices:
0 A positive confirmation of receipt. This notice indicates that the recipient has listened to at least
part of the message sent. This notice is generated only if the original message was sent with the
“proof of delivery” option.
* A notification of an undelivered message. This notice indicates that a message has resided in the
recipient’s mailbox for X days and that it has not been listened to. The number of days (“X”) is
determined on a per class of service basis by the system administrator. This notice may be gener-
ated only if the original message was sent with the “notification of non-delivery” delivery option.
Confirmation notices may be skipped.
6.5 MESSAGE PLAYBACK FEATURES
The system provides subscribers with a wide range of capabilities to facilitate playing and responding
to messages in their mailboxes. Messages in subscriber mailboxes come from several places: from non-
subscribers who leave messages in the telephone answering mode, from other subscribers, or from spe-
cial limited-use subscribers called guest users.
6.5.1 ORDER OF REVIEW
Messages are presented to the subscriber in the following order: broadcast messages, confirmation
messages, new messages (priority messages first), skipped messages, and saved messages. The oldest
messages within each category are played first (but can be changed to newest messages first using the
Mailbox Set-up screen).
After the last new message has been presented to the subscriber, the system searches the mailbox to
see if there are any remaining new messages to be reviewed. In particular, if new messages arrive dur-
ing message review, they are presented in the same order as before (priority, normal, etc.) but are
labeled “skipped.” Thus, if a new priority message arrives after the subscriber has passed priority mes-
sages during message playback, this new message is played after all other new messages and is labeled
skipped.
6.5.2 FEATURES AVAILABLE WHILE LISTENING TO MESSAGES
After subscribers elect to play their messages, they have a number of options:
l Replay the message
0 Save the message
o Erase the message
l Reply to the message
0 Obtain envelope information
l Send a copy of the message to another subscriber
l Rewind 5 seconds
l Pause and restart
l Forward 5 seconds
l Skip through messages
l Review previous message
0 Cancel message review
INFOSTARWX2
System
Administrator’s
Manual
6.3