Programming instructions
Section 6 - Operation
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6.1 INTRODUCTION
The INFOSTAR”NX2 is designed to meet the needs of a wide range of users. This section provides
a detailed reference guide on the system’s voice messaging features. Within each description of a fea-
ture is a short guide to using the feature. The guide contains the dial pad key to press (for example,
cl ’ )VPl
us any other steps required for the feature. Some features present the subscriber with a choice
of options. These choices are listed vertically.
6.2 GENERAL OPERATION
There are a number of general rules of operation that apply no matter what part of the system a sub-
scriber or outside caller is using.
6.2.1 SYSTEM PROMPTS
The INFOSTAWVX:! communicates to subscribers and outside callers via prompts. These prompts
outline a caller’s choices at any given point or give helpful explanations about the system.
As subscribers become more familiar with the system, they know which keys to press without hearing
the entire prompt. At these times they can press the correct key and interrupt the prompt.
It is also possible to “key ahead,” i.e., enter several commands very quickly without waiting for the
system to respond. For example, when the system first answers, subscribers enter
q
. their mailbox
numbers and passwords to advance to the Main Menu.
The system does not allow interruption of certain prompts. For example, the system does not permit
interruption of a recorded name when it is played after entering a destination. This prevents subscrib-
ers from sending a message to the wrong destination.
6.2.2 IF NO RESPONSE FROM THE USER
The system is programmed to respond when any of the 12 keys on a DTMF dial pad are pressed. If
no key is pressed in response to a prompt the system assumes the user is confused. The system re-
peats the user’s options through a prompt. If there is still no response, the system automatically trans-
fers a non-subscriber to an attendant, or politely disconnects a subscriber from the call.
6.2.3 IF TOO MANY ERRORS
The system counts the number of errors (incorrect key presses) that a user makes. If the count ex-
ceeds a certain number (usually 3) the caller is politely disconnected.
6.2.4 WHY THE SYSTEM TRANSFERS USERS AUTOMATICALLY
There are three reasons for an automatic transfer to an attendant:
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In the telephone answering mode, callers might not be able to respond to the system’s prompts
because they have rotary dial phones. Help is needed from someone who can enter touch-tones
for them.
0 Callers could be confused about what to do. Getting a brief explanation often helps.
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The VX2 tries to get people to use the system efficiently so that many people can have access to
its lines. People who continually take too long to respond to prompts might cause other callers to
encounter busy signals. They should be encouraged to get help before using that part of the sys-
tem.
INFOSTARIVXZ
System Administrator’s Manual
revised 7191
6.1