Vodavi Infostar VX2 : Programming instructions : Page 57

System Administrator Mailbox

The first four greetings can be programmed to play on any day of the week, and between certain

hours. The fifth greeting is designed to override the programming of the first four greetings and is de-

,

signed to deliver urgent information to the caller. The fifth greeting can be programmed to play on

only one day, and plays all day. This programming is accomplished on the Company Parameters

screen.

53.1 SAMPLE GREETINGS

Greeting 1:

“Good Morning. This is the XYZ Publishing Company. Please dial the number of the per-

son you’re calling. If you have a mailbox on this system, please dial pound.”

Greeting 2:

“Good Afternoon. You have reached the XYZ Publishing Company. Please dial the number

of the person you’re calling. If you have a mailbox on this system, please dial pound.”

Greeting 3:

“Good Evening. You have reached the XYZ Publishing Company. Please dial the number of

the person you’re calling. If you have a mailbox on this system, please dial pound.”

NOTE: While the above examples contain the same message and instructions, the record-

ings have been programmed for different times of the day.

5.3.2 RECORDING SYSTEM GREETINGS

Should you wish to customize the system greeting to meet your organization’s individual needs, you

can record your own system sign-on using a system administrator mailbox as follows:

n

1

Greetings A 2 Record - 1

0 n

Greeting 1 --) Record the

cl

# -e

System replays

greeting, then press greeting

0

2

Greeting 2

0

3

Greeting 3

n

4

Greeting 4

n

5

Override

Greeting

If you choose to record a customized greeting, you should remember to tell subscribers to “dial the

[#I key (pound key) on your dial pad.” This is important for new subscribers who might get confused

about how to enter their own mailboxes instead of leaving a message for someone else.

Outside callers who have never encountered a voice message system before should be given clear in-

structions on what to do when they reach the system. Since mailbox numbers are generally assigned to

be the same as the extension numbers, a caller can leave a message in the correct mailbox by re-dial-

ing the extension number. Customizing the system sign-on greeting permits you to give more explicit

directions to the outside caller, e.g., “Please enter the last 3 digits of the number you are calling, or

press “0” for operator assistance.”

Once-you have recorded a customized sign-on greeting, you still have the option of returning to the

standard sign-on greeting or recording a new customized greeting at any time.