Programming instructions
Introduction
menu, and which dial pad digits are used to route calls are completely under the system administra-
tor’s control. Based on caller input, a call can be routed to a telephone system extension (or hunt
group, ucd group, etc.), a system mailbox, or another CCR menu. A call routed to an extension is an
unscreened, and unsupervised transfer.
1.1.7 OUTDIAL
The outdial feature is used to call subscribers and notify them that a new message has been received
in their mailbox. Subscribers can control how they want this feature to work. A subscriber specifies:
0 The telephone number where they can be reached. This number may be a telephone system (or
Centrex) extension, a local or long distance telephone number, or the telephone number and
dialing sequence of a pager (beeper).
l
An alternate telephone number.
* The type of message that causes an outdial call. A subscriber can specify either all new messages,
or only priority new messages. In addition, a subscriber can limit outdialing to messages from a
member of a group list, or from a particular mailbox.
l
How long after the message has been received the system waits before placing the outdial call.
o A schedule of when the system can call the subscriber.
o The number of times the system is to attempt to reach the subscriber.
1.2 THE INFOSTARNX2 IS EASY TO USE
The system’s options are very logically presented to users. User commands are just one digit long.
They do not have to be memorized since the system constantly prompts users. Experienced subscrib-
ers can interrupt prompts, and can even skip ahead several steps if they know what they want to do.
Ease-of-use is
not
a purely subjective matter. It can be demonstrated by asking new subscribers to
perform a certain set of tasks-both basic and advanced.
1.3 SYSTEM ADMINISTRATION
The System Administrator’s needs were not forgotten in designing the system. The human interface
was carefully thought out to make it easy to add or delete subscribers, or to change subscriber param-
eters. You do
not
have to be knowledgeable about computer systems to manage the system. There are
a number of tools available which aid in careful management of the two valuable resources:
ports
and
disk space.
The mailbox’s classes of service (COS) allow you manage disk space on a group basis. You do not
need to specify maximum message lengths, message capacity, or message retention times on an indi-
vidual mailbox basis.
1.4 RESPONSIBILITIES OF THE SYSTEM ADMINISTRATOR
1.4.1 OVERALL
The System Administrator’s responsibilities include working with the organization that installs and
maintains the system, making routine changes to the subscriber data base, (e.g., adding new users)
and optimizing and controlling the use of the system with class of service variables.
1.4.2 IMPLEMENTATION
The system administrator must cooperate with the distributor to determine the location of the system
and the required changes in the telephone system hardware or software. The list of subscribers, the
modification of existing forwarding patterns, and the most appropriate end user (subscriber) training
must also be planned.
INFOSTARIVXZ
System Administrator’s Manual
revised 7191
1.3