Programming instructions

Introduction
1.1.2 MAILBOXES
As messages are recorded, they need to be stored in such a way that they can be retrieved efficiently.
The system stores messages in mailboxes. Each user, or subscriber, is assigned a mailbox number for
their private use. Each mailbox is protected by a user-programmed access code. Thus, the user is the
only one who can retrieve messages left in their mailbox. When a subscriber uses their mailbox for
the first time, a tutorial walks them through the process of setting up their mailbox. The user is
prompted to record their name and to change the temporary access code assigned by the system.
In addition to their own mailbox, subscribers can have Guest mailboxes (depending upon mailbox pa-
rameters). These mailboxes provide for limited voice mail capabilities between the subscriber and their
guests. However, the first guest mailbox, called the Secretary mailbox, can only listen to the envelope
information of the messages in the subscriber’s mailbox. The secretary mailbox cannot listen to the
subscriber’s messages. Messages cannot be sent to or sent by the secretary mailbox.
1.1.3 BULLETIN BOARD MAILBOXES
There are special types of mailboxes in the system which are used to play an announcement to the
caller. The caller is then either disconnected, give an opportunity to leave a message, or transferred
depending upon the mailbox type. When a caller reaches one of these special mailboxes, the pre-re-
corded greetings are played. These mailboxes can have up to seven greetings recorded. The greetings
are played in order. If a greeting is not recorded, it is skipped over and the next one is played. This
allows some flexibility in editing the message you wish to deliver without having to record the entire
message over again. For example, greetings 1, 2, and 3 can be recorded, and together form a com-
plete message. At a later date the information in greeting 2 may need to be changed. Greeting 2 can
be re-recorded without having to re-record greetings 1 and 3.
1 .1.4 MULTIPLE USERS
More than one person can use the system features. Each port allows one user access to the system. A
port is a path to the system. For example, up to four users could be recording or listening to messages
at the same time with a four port system. Since not all users would be accessing the system at the
same time, many users can be supported.
1.1.5 AUTOMATED ATTENDANT
The Automated Attendant allows calls to be routed to the appropriate telephone system extension
without operator assistance. Automated Attendant can help eliminate the bottleneck of calls at the
attendant console during peak traffic hours, and allows callers to reach the destination they need very
quickly. If a caller is unfamiliar with extension numbers, the Automated Attendant can be pro-
grammed to prompt callers to spell the person’s name and then connect the call. Auto Attendant can
be used to:
8 Answer all calls to a company’s/departments main number.
e Answer overflow calls from the operator.
l Answer calls from employees and frequent callers on an alternate number.
o Answer calls to the main number when the switchboard is unattended.
1.1.6 CUSTOM CALL ROUTING
Custom Call Routing (CCR) is an optional feature which permits the system to route calls based on
caller input, rather than having an operator route the call. When a call is answered by a system pro-
grammed with CCR, the caller is presented with a menu which gives a choice of destinations. The
caller-uses the dial pad of a DTMF telephone to select one of the destinations. The wording of the
1.2 INFOSTARIVX2
System Administrator’s Manual
revised 7191