Programming instructions

Section 1 - Introduction
1 .I INTRODUCTION
The INFOSTAR”/VX2 is a compact high performance voice processing system which connects to a
business telephone system. This voice processing system offers businesses the ability to exchange infor-
mation through the telephone without requiring simultaneous participation by the caller and the receiv-
er. Callers can give instructions to the system about which extension they want to reach.
The system converts human speech to digital signals and stores them on a disk, and converts the digi-
tal signals on the disk to human speech.
The system interfaces and integrates with a variety of PBX and Central Office equipment. Interfaced
systems require the caller to enter an extension (or mailbox) number in order to hear a personal
greeting, and provide no message waiting indicator. Integration provides a personal greeting automati-
cally, and a message waiting indicator. Both interfaced and integrated systems provide the ability to
return to the operator.
1.1 ml BASIC DESCRIPTION
INFOSTAWVXZ stores and processes large volumes of digitized voice for retrieval. System architec-
ture uses an INFOSTAR/AP/6 (or /AP/12), and proprietary software and storage techniques.
The system’s first function is telephone answering. When a person is not available or prepared to re-
ceive calls, the user (subscriber) may forward calls to the system. The system answers calls, takes mes-
sages, and stores the messages for retrieval at any time, from any place.
The second function is voice mail. Subscribers can send voice messages to other subscribers. Since
almost half of all phone transactions need only one-way communications, the voice mail function
streamlines business communications.
The system includes the ability to:
l Send messages in telephone answering and voice mail mode
_ 0 Send copies of messages with or without introductory comments
l Send messages to multiple destinations and group distribution lists
e Obtain a summary count of messages waiting for review
l Erase, reply, save, replay, or skip a message
l Receive envelope information indicating the date, time, and sender
o Change recorded name, personal greeting, and access code
In addition, the system provides:
l Playback controls when sending or reviewing messages
l Delivery options when sending or replying to messages
l Dial-by-name addressing for messages
l Secretary mailbox and Guest mailboxes
l Temporary greeting
In order to simplify storing messages, two queues are used. The new message queue stores all mes-
sages which have not been listened to by the subscriber. The saved message queue is used to store
messages for future action.
INFOSTARIVX2
System
Administrator’s
Manual
1.1