Programming instructions

Custom Call Routing
8.10.3 CHANGE THE CCR MENU/GREETINGS
The weekday and Saturday greeting must be recorded with instructions including dialing an extension
number. The greetirig for each menu is recorded using both the system administrator’s mailbox and
the CCR Mailbox programming screen of the record/message number.
If you have been programming the system off line, perform the first 3 steps. If the system is already
on line begin with step 4.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12
From the Main Menu press the F3 key, then press 1. The Run Dialogue screen appears.
Press the F5 key, and then press Y to confirm.
Press the RETURN key to put the system on line.
Press the F8 key. The On Line Programming screen appears.
Press the I key. The CCR Mailbox screen appears.
Select CCR Mailbox 1 and message number 1. The F9 and FlO keys can be used to scroll through the
CCR Mailboxes.
Call the system from a nearby touch tone telephone.
When the system answers, press a.
Enter the system administrator’s mailbox number and access code.
Press q for greetings and q for record. The system is ready to record the greeting for the CCR
Mailbox and message number displayed on the monitor.
Make certain CCR 000000 1 Msg# 1 is displayed on the screen. Record a greeting similar to the follow-
ing, then press m.
“Welcome to ABC Cars. If vou know the extension number of the Derson vou are calline,
dial it now. If you wish new car sales, press one. For used car sales, press two. For parts
department, press four. For service, press five. For directions to ABC Cars, press six. To
reach an operator, press zero. If you are using a rotary telephone, please stay on the line
and someone will assist you.”
Display CCR 0000001 Msg# 2 on the screen. Record a greeting similar to the following (yes, it is the
same greeting as the Msg# l), then press q .
“Welcome to ABC Cars. If vou know the extension number of the person you are calling,
dial it now. If you wish new car sales, press one. For used car sales, press two. For parts
department, press four. For service, press five. For directions to ABC Cars, press six. To
reach an operator, press zero. If you are using a rotary telephone, please stay on the line
and someone will assist you.”
INFOSTARIVX2
8.27
System
Administrator’s
Manual