Programming instructions

Custom Call Routing
8.10 EXAMPLE 3 - CCR AS AN AUTO ATTENDANT
Custom Call Routing can also perform the same tasks as the automated attendant feature by using special
mailbox types. Let’s take Example 2 and modify it such that if the caller knows the extension number of the
person they want to reach, they can dial it as soon as the VX2 system answers the call.
In Example 2, digit 3 was reserved on the main menu. This was because 3 is the leading digit in the
telephone system extension numbers. There are three modifications to be made:
l A mailbox must be created to accept the input to CCR and route it to the auto attendant tasks.
0 The main CCR menu must be programmed with the new mailbox.
0 The main CCR menu greeting must be changed so callers know they can dial an extension num-
ber.
8.10.1 CREATE THE MAILBOX
Create a mailbox with a mailbox type of 14. This is a special type used when Custom Call Routing is
to be used as an auto attendant. The DTMF digit on the CCR menu used to reach this type mailbox
is taken as the leading digit in the extension number. The system waits for the remaining digits to be
dialed (based on the number of digits in an extension number from the PBX Parameters screen) then
transfers the call to that extension. This example will use mailbox 2014 as the type 14 mailbox.
8.10.2 MODIFY THE FIRST CCR MAILBOX
If the system is off line system, from the Main Menu press the Fl key, then press 4. If the system is
on line system, press FS, then I.The CCR MaiZbox screen appears. CCR 1 Msg# 1 should appear. If
not, use the F9 or FlO key to display CCR 1 MS@ 1. Add mailbox 2014 to both the weekday main
menu (CCR 1, Msg# 1) and the Saturday main menu (CCR 1, Msg# 2).
1. Use the RETURN key to move the cursor to the digit 3 field, and enter M 2014, then press the
RETURN key.
2. Press the F5 key to save the information. The system prompts for confirmation. Press Y to save, or N
to return to the screen and change something.
[CCR MAILBOX SCREEN]
CCR[OOOOOOl] MSC#[l]
MSG MUST BE HEARD (Y/N)
[Nl
OPEN [23456 ] [07:00 - 22:00] FROM/TO
OTHER TIMES-&TO [C][OOOOOOl][2]
GET INPUT
[l][c][ooooool][3]
[21[El[4oI
[43[c][ooooool][4]
[51 [El [3155-l l-1
[61 [Ml [000~00~1 Ll
[71[-I[ -1 L-1 [al [-I[ -1 L-1 IDI L-1 [ -1 I-1
[*I WI [00020~21 l-1 [Ol [El [3ccl-1 l-1
[#I [Ml [00020~~1 i-1
[C] GOT0 NEXT CCR BOX [D] DIAL EXT. SCREENED
[M] GOT0 MAILBOX
[E] DIAL EXT. NOT SCREENED
MAX WRONG KEY ERRORS...[2] MAX TIME OUT ERRORS....
MAX ERRORS [-I[
-I[-1 'jFY
MAX TIME OUT [-I[
c [F~IcLEAR [F~]SAVE [FG]DEL [F7]scRoL~ [F8]FIND [m]PREv [FIOINEXT [ESC]QUIT :
Figure 8-10 Weekday Main Menu With Mailbox 2014 Added
8.26 INFOSTARIVX2
System Administrator’s Manual
revised 7191