Programming instructions
Custom Call Routing
8.9.7 RECORD GREETINGS FOR THE BULLETIN BOARD MAILBOXES
Mailbox 2001 is the bulletin board mailbox used to give customers directions to reach ABC Cars.
Mailbox 2002 is the bulletin board mailbox to be used as the after hours greeting.
NOTE: The system must be on line to record the greetings.
To record bulletin board greetings for a mailbox, call the mailbox as a subscriber, enter the mailbox’s
access code, select Personal Options, and follow the prompts to record an appropriate greeting.
8.9.8 RECORD THE CCR MENU/GREETINGS
After the system has been programmed, a greeting must be recorded for each of the record/messages.
The greeting for each menu is recorded using both the system administrator’s mailbox and the CCR
Mailbox programming screen of the record/message number. Use the diagram of the plan to keep
track of which greetings belong with each CCR menu. To record a greeting:
If you have been programming the system off line, perform the first 3 steps. If the system is already
on line begin with step 4.
1. From the Main Menu press the F3 key, then press
1.
The Run Dialogue screen appears.
2. Press the
F5
key, and then press Y to confirm.
3. Press
the
RETURN
key to put the system on line.
4. Press the
F8
key. The On Line Programming screen appears.
5. Press the
I
key. The CCR Mailbox screen appears.
6. Select CCR Mailbox
1
and message number
1.
The F9 and
FlO
keys can be used to scroll through the
CCR Mailboxes.
7. Call the system from a nearby touch tone telephone.
8. When the system answers, press
q
.
9. Enter the system administrator’s mailbox number and access code.
10. Press a for greetings and
q
for record. The system is ready to record the greeting for the CCR
Mailbox and message number displayed on the monitor.
11. Make certain CCR 0000001 Msg# 1 is displayed on the screen. Record a greeting similar to the follow-
ing, then press
El.
“Welcome to ABC Cars. If you wish new car sales, press one. For used car sales, press
two. For parts department, press four. For service, press five. For directions to ABC Cars,
press six. To reach an operator, press zero. If you are using a rotary telephone, please stay
on the line and someone will assist you.”
12. Display CCR 0000001 Msg# 2 on the screen. Record a greeting similar to the following (yes, it is the
same greeting as the Msg# l), then press a.
“Welcome to ABC Cars. If you wish new car sales, press one. For used car sales, press
two. For parts department, press four. For service, press five. For directions to ABC Cars,
press six. To reach an operator, press zero. If you are using a rotary telephone, please stay
on the line and someone will assist you.”
8.24
INFOSTARIVX2
System Administrator’s Manual
revised 7191