Programming instructions

Custom Call Routing
PARTS DEPARTMENT
And finally the Parts department:
,
1. Enter EXC for the company. The cursor moves to CCR.
2. Enter the number of the record to be programmed (in this case it is 1) , and press the RETURN key.
The cursor moves to Msg #.
3. Enter the number of the message (menu/greeting) to be programmed (in this case it is 4). The system
should display the message, “Information not found, press 4 to continue.” Press the RETURN
key.
4. Using the RETURN key to move around the screen, enter the information shown in Figure 8-8.
5. When all desired fields are complete, press the F5 key to save. The system prompts for confirmation.
Press Y to save the information, and N to return to the screen and change something. We will record
the message for this menu later.
[CCR MAILBOX SCREEN]
CCR[OOOOOOl] MSG#[I]
MSC MUST BE HEARD (Y/N)
[Nl
OPEN [
-1
L:- -
: ] FROM/TO
OTHER TIMES COT0 [-][
-1 L-1
GET INPUT
I
[I]IE][314o -I[-] 1 [21[El[3145- I LI T 131 LI [III
1 [41[-I[-
1 I-1 1 151 Ll I- IL1 1 I~l[-l[- I I-1 I
[71 [-I [ -1 t-1 [81 f-1 [ -1 L-1 [Ql [-I [
-1 L-1
[*I t-1 t
-1 t-1 [Ol [El [3001-1 t-1
[#I I-][
-1 t-1
[C] COT0 NEXT CCR BOX [D] DIAL EXT. SCREENED
[M] GOT0 MAILBOX [E] DIAL EXT. NOT SCREENED
ERRORS
MAX WRONG KEY ERRORS...[2]
MAX TIME OUT ERRORS......[l]
MAX ERRORS I-][
-1 t-1
MAX TIME OUT [-I[
-1 [-I
q [F3]cLEAR [FJ]SAVE [FB]DEL [F~]~cR~LL [FB]FIND [m]PREv [F~O]NEXT [ESC]QUIT =
Figure 8-8 CCR Mailbox For Parts Greeting/Menu
What this screen tells the system to do is:
If the caller presses a 1, route the call to telephone system extension 3140.
If the caller presses a 2, route the call to telephone system extension 3145.
If the caller presses a 0, route the call to telephone system extension 3001 which is the system opera-
tor.
INFOSTARIVX2
System
Administrator’s
Manual
8.23