Programming instructions

Custom Call Routing
NEW CAR SALES
Now we have to program a CCR record for New Car Sales.
1. Enter EXC for the company. The cursor moves to CCR.
2. Enter the number of the record to be programmed (in this case 1). and press the RETURN key. The
cursor moves to Msg #.
3. Enter the number of the message (menu/greeting) to be programmed (in this case 3). The system
should display the message, “Information not found, press I to continue.” Press the RETURN
key.
4. Using the RETURN key to move around the screen, enter the information shown in Figure 8-7.
5. When all desired fields are complete, press the F5 key to save. The system prompts for confirmation.
Press Y to save the information, and N to return to the screen and change something. We will record
the message for this menu later.
6. To start a new record, press the F3 key, and answer Y.
[CCR MAILBOX SCREEN]
ccs[0000001] YSC#[3]
MSG MUST BE HEARD (Y/N)
[Nl
OPEN [
-1 t -:- -
: ] FROM/TO
OTHER TIMES GOT0 [-I[
1 L-1
I
[11[~1[4G2- _ Ii 1 1 [21[El[403- 1 t-1 1 [31[El[404 -1 I-1 I
I
[41[-I[
-1 Ll 1 [51 Ll I- IL1 1 [elLl[
-1 I-1 1
I I
[711-I[ -I[-] 1 [81[-1[- I[-1 I IQlLl[ -1 t-1
I I
[*I[-I[- I l-1 1 [Ol [El [3001-l t-1 1 [#I i-1 [ -1 L-1
[C] COT0 NEXT CCR BOX [D] DIAL EXT. SCREENED
[M] GOT0 MAILBOX
[E] DIAL EXT. NOT SCREENED
ERRORS
MAX WRONG KEY ERRORS...[2] MAX TIME OUT ERRORS....
MAX ERRORS [-I[
-IL1
MAX TIME OUT [-I[
=[F3]cLEAR [FB]SAVE [FG]DEL [F~]~cR~LL [F8]iwm [Fs]PREv [FIO]NEXT [ESC]QUIT :
Figure 8-7 CCR Mailbox For New Car Sales Greeting/Menu
What this screen tells the system to do is:
If the caller presses a 1, route the call to 402 (hunt group) in the telephone system.
If the caller presses a 2, route the call to 403 (hunt group) in the telephone system.
If the caller presses a 3, route the call to 404 (hunt group) in the telephone system.
If the caller presses a 0, route the call to telephone system extension 3001 which is the system opera-
tor.
8.22
INFOSTARIVX2
System Administrator’s Manual
revised 7191