Programming instructions

Custom Call Routing
8.9.6 PROGRAMMING THE CCR MAILBOX SCREEN
MAIN GREETING/MENU
This example requires several CCR Mailboxes to be created. First, create the main CCR menu. If the
system is off line system, from the Main Menu press the Fl key, then press 4. If the system is on line
system, press F8, then I.The CCR Mailbox screen appears. See Figure 8-2. If there is an existing
CCR Mailbox, it is displayed. Press F3, and then Y to clear the screen. If there are no existing re-
cords, the screen is blank.
1. Enter EXC for the company, The cursor moves to CCR.
2. Enter the number of the record to be programmed (in this case it is 1)) and press the RETURN key.
The cursor moves to Msg #.
3. Enter the number of the message (menu/greeting) to be programmed (in this case it is 1). The system
should display the message, “Information not found, press + to continue.” Press the RETURN
key.
4. Using the RETURN key to move around the screen, enter the information shown in Figure 8-5.
5. When all desired fields are complete, press the FS key to save. The system prompts for confirmation.
Press Y to save the information, and N to return to the screen and change something. We will record
the message for this menu later.
6. To start a new record, press the F3 key, and answer Y.
[CCR MAILBOX SCREEN]
CCR[OOOOOOl] YSG#[l]
MSG MUST BE HEARD (Y/N)
[Nl
OPEN [23456-l
[07:00 - 22:00] FROM/TO
OTHER TIMES COT0 [C][OOOOOOl][2]
[1][c][0000001][3]
[21 [El [4o1
-1 Ll 131 L-1 1 -1 L-1
[4][c][ooooool][4]
[~1[~1[3I55~1[~1 [81 [Ml [000~00~1 L-1
[71[-I[ -1 Ll [El L-1 [- It-1 [Ql[-l[ -1 Ll
[*I [Ml Iooo2ol21 t-3 tOI [El [3001-l i-1 [#I t~l[OOO20~~1 I-1
[C] GOT0 NEXT CCR BOX [D] DIAL EXT. SCREENED
[M] COT0 MAILBOX [E] DIAL EXT. NOT SCREENED
ERRORS
MAX WRONG KEY ERRORS...[O]
MAX TIME OUT ERRORS....
MAX ERRORS [-I[
-1 i-1
MAX TIME OUT [-I[
E [F~IcLEAR [F~]SAVE [FB]DEL [F7]scRoLL [FB]FIND [FQ]PREV [FIOINEXT [ESC]QUIT =
Figure 8-5 CCR Mailbox For Weekday Main Greeting
What this screen tells the system to do is:
If a call is answered during Monday to Friday 07:OO AM to 10:00 PM, play the record 1 message 1
greeting and wait for the caller to dial something. If the call is after hours, route the call to the next
CCR menu (CCR 1 Msg# 2).
If the caller presses a 1, route the call to CCR record 1 message 3. Each message is another menu.
If the caller presses a 2, route the call to 401 in the telephone system (the hunt group for Used Cars)
8.20 .
INFOSTARIVX;!
System Administrator’s Manual
revised 7191