Programming instructions
Custom Call Routing
8.92 WHY HAVE TWO MAIN MENUS DOING THE SAME THING?
ABC Cars has two different working hour schedules: one for weekdays, and one for Saturday. Using
the
Open
and
Other’Times Goto
fields on
the CCR Mailbox
screen this schedule shift can be pro-
grammed into the system. The first CCR menu will be open (active) Monday to Friday 7:00 AM to
1O:OO PM. When the first menu is not active (other times go to), a call will be routed to the next
CCR menu. The second CCR menu will be open on Saturday 8:00 AM to 7:00 PM. The same greet-
ing and choices will be used for the second menu as the first menu. When the second menu is not
active (other times go to), a call will be routed to
the after hours mailbox.
8.9.3 GREETINGS
Appropriate greetings must be designed for each of the menus to inform callers about how to reach
the destination they desire. Start with CCR 1 Msg# 1. This is the starting point for the task
T CCRBX 0001
on
the Run Dialogue
screen. Something similar to the following may be used.
Main Greeting (CCR 1, Msg# 1 and CCR 1, Msg# 2) :
“Welcome to ABC Cars. If you wish new car sales, press one. For used car sales, press
two. For parts department, press four. For service, press five. For directions to ABC Cars,
press six. To reach an operator, press zero. If you are using a rotary telephone, please stay
on the line and someone will assist you.”
New Car Sales Greeting (CCR 1, Msg# 3) :
“New Car Sales. For information on Chrysler cars, press one. For Ford cars, press two.
For GM cars, press three.”
Parts Greeting (CCR 1, Msg# 4):
“Parts Department. For information on the price of a part or availability, press one. To
check on an order previously, placed press two.”
8.9.4 PLAN SUMMARY
‘NOW
that the plan has designed, the following is an outline of the steps needed to make the system
carry out this plan.
l
Create the special mailboxes needed: 2001, 2002, 2011, and 2012.
0 Program the CCR menus: CCR 1 Msg# 1, CCR 1 Msg# 2, CCR 1 Msg# 3, and CCR 1 Msg# 4.
o Record mailbox greetings for the
directions
(2001) and
after hours
(2002) mailboxes.
0 Record the greetings for the CCR menus.
o Program the
Run Dialogue
screen to use CCR.
8.9.5 CREATE THE MAILBOXES
Aside from subscriber mailboxes, the following special purpose mailboxes must be created. Use the
Mailbox Set-up
screen to create:
@ Mailbox number 2001 with a type of 200. This is the listen only bulletin board mailbox.
0 Mailbox number 2002 with a type of 200. This is the listen only bulletin board mailbox.
0 Mailbox number 2011 with a type of 11. This is to route callers to the starting point for subscrib-
er voice mail.
l
Mailbox number 2012 with a type of 12. This is to route callers to the starting point for non-
subscriber voice mail.
INFOSTARIVX2
System
Administrator’s
Manual
8.19