Programming instructions

Custom Call Routing
8.9 EXAMPLE 2
This example shows a CCR plan using hunt groups, extension numbers, bulletin board mailboxes, and
other CCR menus as destinations. The telephone system administrator at a large car dealership wishes
to design a Custom Call Routing plan. He wishes to route calls for new car sales, used car sales, parts
department, and service department. The sales force in new car sales is divided by make of car (re-
member, this is only an example). The dealership sells three makes of cars: Chrysler, Ford, and GM
(this is only an example). Calls for the parts department can be divided into pricing and availability
calls, and calls checking on orders. All calls to the service department go to one extension. The sys-
tem administrator also wishes to record directions on how to reach the dealership.
The CCR plan is to be in effect during business hours only. At other times, the callers are to be di-
rected to a mailbox and requested to leave a message.
A general diagram would begin like the following:
New Car 1
Sales
O--l
New Cars sales menu
Used Car 2
Sales
cl
i-
Used Car Sales hunt group
uu
Service m + 2 Service extension
I
Operator q + ff Operator
8.9.1 DESIGNING THE PLAN
The telephone system used in this example has 4-digit extension numbers 3001-3199, and three digit
hunt groups. Calls are transferred to the New Car Sales department by dialing the hunt group pilot
number:
Chrysler 402
Ford 403
GM 404.
The Used Car Sales department is hunt group 401. The parts department pricing extension is 3140.
The extension to check on an order is 3145. The service, department extension is 3 155. The exten-
sion number for the operator is 3001. Mailbox 2001 is to be used for travel directions. Mailbox 2002
is to be used for the after hours announcement. Incoming calls on selected outside lines are routed
directly to the system (to CCR).
The system is to be programmed to answer calls on all ports using the CCR menu described above
during the company’s business hours, Monday to Friday 7:00 AM to 10:00 PM and Saturday
8:00 AM to 7:00 PM. After hours, and on Sundays, calls are to be routed to a general announce-
INFOSTARIKX2
System Administrator’s Manual
revised 7191
8.17