Programming instructions
Custom Call Routing
5. Press the
I
key. The CCR Mailbox screen appears.
6. Select CCR Mailbox
1
and message number
1.
The
F9
and
FlO
keys can be used to scroll through the
CCR Mailboxes.
7. Call the system from a nearby touch tone telephone.
8. When the system answers, press @.
9. Enter the system administrator’s mailbox number and access code.
10. Press
q
for greetings and m for record. The system is ready to record the greeting for the CCR
Mailbox and message number displayed on the monitor.
11. Record a greeting similar to the following, then press
q
.
“Thank you for calling ABC Company. If you would like to place an order, press one. If you wish to
ask a question about an order already placed, press two. If you wish to leave your name and address to
receive a catalog, please press three. To reach a supervisor, please press four. If you wish to speak with
an operator, please press zero or stay on the line.”
8.8.5 PROGRAM RUN DIALOGUE SCREEN
Program the Run Dialogue with the starting point for this example:
1.
2.
3.
4.
5.
Take the system off line (press F4, F7, and then
ESCAPE).
The system prompts “START SHUT-
DOWN PROCESS (Y/N)?”
Press the Y key. The system displays the Run Dialogue screen.
Using the
RETURN
key to move the cursor, enter
T CCRBX 0001
to route calls to CCR Mailbox 1
message 1. The
Fl
key may be used to clear a field.
Enter the new starting point for each of the system ports.
When all the ports have been programmed, save the information by pressing F5 and then Y. Press the
RETURN
key, to place the system on line.
[T][CCRBX oool]
-HD:~- 01 [WAITING ]
LEFT -
i-1 [
05 [
- -i
I /I
L-1 [
-
09 t -3 /I
[-I[- -
10 t ! II
f-1 [
11 t
-3 II
L-1 [
12
1 --;
I
I-1 [- -
I I I I-1 [- -
ll[_1[lI
13 [
111
14 t
111 15 [ 111 16 i I 1
I I
i-1 [- -
1
I I
L-1 [- - I
I I
l-1 [- - 1
17 [
111
18 [ 111
I I
L-1 [- -
1
I
19 [ 111
20
1
1 J
6
I I L-1 [- ~
1 1 I r-1 [L-- -
I I 1
I II L-1 [- - 1 I I f-1 [- -
dh;]Iii-t--j 1125 [pp]1(23 i ~ ~~ ]I124 [
1 I
]I
InfoStar Vx2
$$#I
I
02/04/91 12:29
Figure 8-4 Example CCR Mailbox Screen
8.16
INFOSTARIVX2
System Administrator’s Manual
revised 7191