Programming instructions

Custom Call Routing
8.8.1 CREATE THE MAILBOXES
Aside from subscriber mailboxes, the following special purpose mailboxes must be created. Use the
Mailbox Set-up screen to create:
o Mailbox number 2001 with a type of 201. This is the listen and reply bulletin board mailbox.
l Mailbox number 2002 with a type of 200. This is the listen only bulletin board mailbox.
0 Mailbox number 2011 with a type of 11. This is to route callers to the starting point for subscrib-
er voice mail.
0 Mailbox number 2012 with a type of 12. This is to route callers to the starting point for non-
subscriber voice mail.
8.8.2 CREATE THE CCR MAILBOXES
This example requires a single CCR Mailbox to be created. If the system is off line system, from the
Main Menu press the Fl key, then press 4. If the system is on line system, press F8, then I.The CCR
MaiZbox screen appears. See Figure 8-2. If there is an existing CCR Mailbox, it is displayed. Press
F3, and then Y to clear the screen. If there are no existing records, the screen is blank.
1. Enter EXC for the company. The cursor moves to CCR.
2. Enter 1 for CCR, and press the RETURN key. The cursor moves to Msg #.
3. Enter 1 for the message number. The system should display the message, “Information not found,
press +-J to continue.”
4. Press the RETURN key.
5. Enter 23456 (Monday-Friday) for the days this CCR Mailbox/message # is to be active.
6. Enter OS:00 for the start time and 16:30 for the stop time this CCR Mailbox/message #is to be active in
24-hour clock format.
7. Enter M 0002002 for the destination to route calls when this record is not active. This is the listen only
mailbox for the after hours announcement.
8. Use the RETURN key to move the cursor to Msg Must Be Heard.
9. Enter an N. The cursor moves to Get Input.
10. Enter E 0000401 for digit 1. This routes calls to the telephone system number 401 (a hunt group).
11. Enter E 0004701 for digit 2. This routes calls to the telephone system number 470 1 (an ACD group).
12. Enter M 0002001 for digit 3. This routes calls to mailbox 2001 (the listen & reply mailbox).
13. Enter E 0003303 for digit 4. This routes calls to the telephone system number 3303 (an extension).
14. Enter M 0002012 for digit * . This routes calls to mailbox 20 12 (non-subscriber voice mail).
15. Enter E 0003001 for digit 0. This routes calls to the telephone system number 3001 (an extension).
16. Enter M 0002011 for digit #. This routes calls to mailbox 20 11 (subscriber voice mail).
17. Enter 2 for Max Wrong Key Errors.
18. Enter 1 for Max Time Out Errors.
19.- Leave both Max Errors and Max Time Out blank. The calls are routed to the telephone system opera-
tor.
8.14
INFOSTAR/VX2
System Administrator’s Manual
revised 7191