Programming instructions

Custom Call Routing
8.6.1 RUN DIALOGUE SCREEN
To program the Run Dialogue with the starting point of your CCR plan:
1. Take the system off line (press F4, F7, and then ESCAPE). The system prompts “START SHUT-
DOWN PROCESS (Y/N)?”
2. Press the Y key. The system displays the Run Dialogue screen.
3. Using the RETURN key to move the cursor, enter the desired starting point for CCR. The Fl key may
be used to clear a field.
Enter T CCRBX 0001 to route calls to CCR Mailbox 1 message 1.
Enter T CCRBX 0002 to route calls to CCR Mailbox 2 message 1.
Enter T CCRBX 0003 to route calls to CCR Mailbox 3 message 1, etc.
NOTE: T CCRBl 0001 may also be used to route calls to CCR Mailbox 1 message 1 to
maintain backward compatibility with older software releases.
4. Enter the new starting point for each of the system ports that are to route calls to CCR.
5. When all the ports have been programmed, save the information by pressing F5 and then Y. If you
wish to place the system on line, press the RETURN key. Otherwise, press the ESCAPE key.
8.6.2 SPECIFIC MAILBOXES
If you are using mailboxes to route calls to CCR (e.g., departmental CCR), create the necessary mail-
boxes using the Mailbox Set-up screen. The mailbox type is used to define the CCR starting point.
Mailbox type 301 routes calls to CCR Mailbox 1 message 1. Type 302 routes calls to CCR Mailbox 2
message 1. Type 303 routes calls to CCR Mailbox 3 message 1, etc.
When using mailboxes to start CCR, the Run Dialogue screen is normally programmed for
T TIME1 0001, or one of the auto attendant starting points.
8.7 TEST THE ROUTING PLAN
Call the system, listen to each of the menus you have created, and dial each of the choices on each
menu. Make certain your call is routed to the desired destination.
NOTE: Certain telephone systems may not allow internal calls to be transferred. If your
system is like this, use outside line calls to test the CCR plan.
8.12
INFOSTARIVX2
System Administrator’s Manual
revised 7191