Programming instructions

Custom Call Routing
8.5 RECORDING A MENU/GREETING
The greeting for each menu is recorded using both the system administrator’s mailbox and the CCR
Mailbox screen. To record a greeting:
NOTE: The system must be on line before recording the greetings for the CCR menus.
If you have been programming the system off line, perform the first 3 steps. If the system is already
on line begin with step 4.
1. From the Main Menu press the F3 key, then press 1. The Run Dialogue screen appears.
2. Press the FS key, and then press Y to confii.
3. Press the RETURN key to put the system on line.
4. Press the F8 key. The On Line Programming menu appears.
5. Press the I key. The CCR Mailbox screen appears.
6. Select the CCR menu (CCR Mailbox and message number) to be recorded. The F9 and FlO keys can
be used to scroll through the CCR Mailboxes.
Or, you can press F3, and then Y to clear the screen. Enter EXC for the company, enter the CCR
Mailbox number, press the RETURN key, and enter the number of the message (menu/greeting) to
be recorded. The system should display the message, “Information found, display it?” Press the Y key.
7. Call the system from a nearby touch tone telephone.
8. When the system answers, press H.
9. Enter the system administrator’s mailbox number and access code.
10. Press
a for greetings and
q for record. The system is ready to record the greeting for the CCR
Mailbox and message number displayed on the monitor.
11. Record the greeting, then press a.
To record the next greeting, change the CCR menu (Mailbox number and message number) being
displayed on the monitor, and record the next greeting. It is not necessary to exit the system and en-
ter the system administrator’s mailbox for each greeting. Just change the record being displayed on
the monitor and follow the voice prompts to record a greeting.
8.6 PROGRAM THE SYSTEM TO USE CCR
After the CCR plan has been programmed into the system and all the greetings have been recorded, it
is time to route your calls to CCR and test the design. Calls can reach CCR either directly from the
Run Dialogue screen when the screen is programmed with one of the CCR starting points as a task, or
calls can be transferred (or forwarded) to specific mailboxes programmed with one of the CCR mail-
box types (e.g., mailbox type 301).
INFOSTARlVX2
System
Administrator’s
Manual
8.11