Programming instructions
Custom Call Routing
8.4.2 MODIFYING A CUSTOM CALL RECORD
From
the Main Menu press the
Fl
key, then press 4. The CCR Mailbox screen appears. See Figure
8-2. If there is an existing CCR Mailbox, it is displayed. The cursor should be in the Cmp field. If
this is not the record to be modified, press F3, and then Y
to
clear the screen.
NOTE: The
F9
and
FIO
keys can be used to scroll back and forth through the records
instead of entering the company, CCR mailbox, etc. to find a record.
1. Enter
EXC
for the company. The cursor moves to CCR.
2. Enter the number of the CCR Mailbox to be modified, and press
the RETURN
key. The cursor moves
to Msg #.
3. Enter the number of the message (menu/greeting) to be modified. The system should display the
message, “Information found, display it?”
4.
Press
the RETURN
key.
5.
Use
the RETURN
key to move the cursor to the field to be modified, and enter your changes.
6. When
all
desired fields are changed, press the
F5
key to save the information. The system prompts for
confirmation. Press Y to save, or N to return to the screen and change something.
7. To clear the screen, press the F3 key, and answer Y.
8.4.3 DELETE A CUSTOM CALL RECORD
From the Main Menu press the
Fl
key, then press 4. The CCR Mailbox screen appears. See Figure
8-2. If there is an existing CCR Mailbox, it is displayed. The cursor should be in the Cmp field.
If
this is not the record to be deleted, press F3, and then Y to clear the screen.
NOTE: The
F9
and
FlO
keys can be used to scroll back and forth through the records
instead of entering the company, CCR mailbox, etc. to find a record.
1. Enter
EXC
for the company. The cursor moves to CCR.
2. Enter the number of the CCR Mailbox to be deleted, and press the
RETURN
key. The cursor moves
to Msg #.
3. Enter the number of the message (menu/greeting) to be deleted. The system should display the mes-
sage,
“Information found, display it?”
4.
Press the
RETURN
key.
5. Press the F6 key to delete, and then press Y to confirm.
NOTE: The recorded greeting associated with a CCR Mailbox/message number is NOT
deleted when the record is deleted. The recording must be deleted using the System Admin-
istrator’s mailbox.
8.10
INFOSTARIVX2
System Administrator’s Manual
revised 7/91