Programming instructions

Custom Call Routing
MAX TIME OUT ERRORS Enter the number of times a caller can cause a time out (by not pressing a
key within 5 seconds of the end of the menu greeting) before being routed
,
to the Max time out destination.
MAX TIME OUT Enter the destination to route a caller who causes a Max time out error.
The same destination choices are available as for the Get Input area. See
the Get Input description for valid entries.
NOTE: If there is no destination programmed for MAX ERRORS or MAX TIME OUT, the
caller is transferred to the telephone system number programmed as operator on the Com-
pany Parameters screen.
8.4.1 ADDING A CCR MAILBOX
From the Main Menu press the Fl key, then press 4. The CCR Mailbox screen appears. See Figure
8-2. If there is an existing CCR Mailbox, it is displayed. Press F3, and then Y to clear the screen. If
there are no existing records, the screen is blank.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Enter EXC for the company. The cursor moves to CCR.
Enter the number of the CCR Mailbox to be programmed, and press the RETURN key. The cursor
moves to Msg #.
Enter the number of the message (menu/greeting) to be programmed (always start with message 1).
The system should display the message, “Information not found, press 4 to continue.”
Press the RETURN key.
Enter the days this CCR Mailbox/message # is to be active (enter 1 for Sunday, 2 for Monday, etc.). If
the record is to be active at all times, leave the field blank.
Enter the start and stop times this CCR Mailbox/message # is to be active in 24-hour clock format (e.g.
enter 2 p.m. as 14:OO).
Enter the destination to route calls when this record is NOT active.
Use the RETURN key to move the cursor to Msg Must Be Heard.
Enter a Y if the caller must listen to the entire greeting/menu before dialing. Enter an N if the caller can
interrupt the greeting/menu and begin dialing. The cursor moves to Get Znput.
Enter the letter code (C, M, or E) for this dialed digit. The cursor moves to the next field.
Enter the number of the mailbox, extension, or CCR mailbox (depending upon the letter code used),
then press the RETURN key. The cursor move to the next field.
12. If a CCR mailbox was entered in the previous step, enter the message number to route the call to.
Otherwise, press the RETURN key.
13. Program the remaining dialed digits.
14. When all desired fields are complete, press the F5 key to save the information. The system prompts
for confirmation. Press Y to save, or N to return to the screen and change something.
15. To start a new record, press the F3 key, and answer Y.
ZNFOSTARIVX2
System Administrator’s Manual
revised 7191
8.9