Programming instructions
Custom Call Routing
[CCR MAILBOX SCREEN]
CMP 1-l
CCR[
-1 Kx# t-II
MSG KUST BE HEARD (Y/N)
[N]
OPEN [
-1 L:- -
: ] FROM/TO
OTHER TIMES GOT0
[-I[
-1 L-1
GET INPUT
[II [-I I -1 [-I
121
i-1 I- II-I
[31[-I[
-1 L-1
t41[-1[-
1 I-1 [511-l I- I L-1 [el L-1 I
-1 L-1
[71[-I[
-1 L-1 [81 i-1 [ -1 i-1
IQ1 L-1 1
-1 L-1
[*I L-1 [ -1 L-1 LOI L-1 [ -1 i-1 [#I [-I[ -1 I-1
[C] GOT0 NEXT CCR BOX [D] DIAL EXT. SCREENED
[Y] GOT0 MAILBOX [E] DIAL EXT. NOT SCREENED
ERRORS
MAX WRONG KEY ERRORS...[-] MAX TIME OUT ERRORS......[-]
MAX ERRORS I-][
-1 t-1
MAX TIME OUT [-I[
-1 t-1
= [FB]cLEAR [FB]SAVE [FE]DEL [F~]SCROLL
[FB]FIND
[Fg]PREv [FIOINEXT [ESC]QUIT :
Figure 8-2 CCR Mailbox Programming Screen
MSG MUST BE HEARD
Enter a Y in this field if you wish the entire menu/greeting to be played
before the system listens for DTMF input. Enter an N if the caller can
interrupt the menu/greeting and begin dialing at any time.
GET INPUT
This area is where the routing choices are programmed for each dialed
digit. If a caller presses a digit for which there is no entry programmed,
the system plays the message, “You have pressed an incorrect key,” and
repeats the menu/greeting. This area consists of three fields. Valid entries
in the first field are C - another CCR menu,
M
- a mailbox, or
E -
a
number in the telephone system.
E
is an unscreened, unsupervised trans-
fer. The second field is the destination extension number/mailbox number.
The third field is
only
used if the destination is another CCR menu. Enter
the message number of the destination CCR mailbox in the third field.
Examples:
[Cl [OOOOOOll [3] routes the call to CCR Mailbox 1 message/menu 3.
[Ml [0003004] [-I routes the call to mailbox 3004.
[El [0003025] [-I routes the call to 3025 in the telephone system.
NOTE: CCR can route calls to any valid number in the telephone system
not just an extension number. If the telephone system is so equipped, calls
can be routed to hunt groups, ACD groups, etc. Enter the digits CCR is to
dial in the second field.
NOTE: The 4th destination, D is not used at this time and performs the
same transfer as E.
MAX WRONG KEY
Enter the number of times a caller can press an incorrect key before being
routed in the MUX wrong key errors field.
MAX ERRORS
Enter the destination to route a caller who causes a MUX wrong key error.
The same destination choices are available as for the Get Input area. See
the Get Input description for valid entries.
8.8
INFOSTARIVX2
System Administrator’s Manual
revised 7191