Programming instructions

Custom Call Routing
8.4 CCR MAILBOX SCREEN
Once the CCR plan has been designed, the CCR Mailbox screen is used to enter the plan into system
programming. Each CCR Mailbox can have 7 messages associated with it. Each message is a CCR
menu. When a call is routed to a CCR mailbox from either the Run Dialogue screen, or from a mail-
box with a CCR mailbox type (300-314), it is routed to the first message/menu of a CCR Mailbox.
Each CCR Mailbox screen is divided into the following main areas:
CMP This field is used to program the 3-character company code this Mailbox
is for. At present, program EXC in the CMP field.
CCR and MSG#
OPEN
OTHER TIMES GOT0
In the upper left comer is a box to enter the CCR mailbox number and
message number. Each record can have seven messages (menus) asso-
ciated with it.
This field is used to program when the CCR menu (mailbox and message
number) is active. This field can be programmed for any day(s) of the
week and any time. The day of the week is programmed as a single digit
where Sunday is 1, Monday is 2, Tuesday is 3, etc. The From and To
time is programmed in 24-hour clock format (i.e., military time), e.g., 2
p.m. is 14:O0. If the Open field is left blank, the menu is active at all
times. If the menu is to be active 24 hours a day but only on certain days,
program the From and To time as 0O:OO to 23:59.
Program where you wish calls to be routed when the CCR menu is not
active. The same destination choices are available for Other Times Goto as
for the Get Input area. See the Get Input description for valid entries.
NOTE: If there is an entry in the OPEN field, you must program a destina-
tion for OTHER TIMES GOTO. Otherwise, the system will disconnect the
call when the CCR mailbox is not active.
[CCR MAILBOX SCREEN]
CMP 1-l
CCR[
-1 MSG#LI
OPEN [
-1 [-:m - iTI; FROM/TO
OTHER TIMES COT0 [-] [
MSG MUST BE HEARD (Y/N)
tN1
GET INPUT
[II L-1 [
-3 I-1 [21 L-1 I -1 L-1 [31 L-1 1
-1 I-l
[41 L-1 [-
IL-1 [Sl[-I[ -1 i-1 [Sl i-1 [ -I[-1
[71[-I[ -1 L-1 [31 l-1 1 -1 L-1 [Sl[-1 [
-1 I-1
I*1 L-1 [- 1 L-1 co1 1-I [
-1 L-1 [#I E-1 [ -11-I
[C] GOT0 NEXT CCR BOX [D] DIAL EXT. SCREENED
[Y] GOT0 MAILBOX [E] DIAL EXT. NOT SCREENED
ERRORS
MAX WRONG KEY ERRORS. . . [-] MAX TIME OUT ERRORS......[-]
MAX ERRORS [-] [
-1 [-I
MAX TIME OUT [-] [
-I[-1
: [F~]~LEAR [FSISAVE [FB]DEL [F7]scRo~L [FI]FIND [FS]PREv [FIo]NEXT [ESC]QUIT =
Figure 8-l CCR Mailbox Programming Screen
INFOSTARlKX2
System
Administrator’s
Manual
8.7