Programming instructions

Custom Call Routing
8.3.1 MAILBOX TYPES
The Mailbox Type defines the function of a mailbox. A number of mailbox types have been added to
the system since software release 1.3.3. The following is a complete list of box types in the system:
Type 1
Type 2
Type 3
Type 4
Type 5
Type 10
Type 11
Type 12
Type 13
Type 14
Type 15
Type 200
Type 201
Type 202
Type 300
is a regular subscriber mailbox.
is a subscriber mailbox, however, after the mailbox greeting is played, there are no
system prompts, just the tone to begin recording.
is a subscriber mailbox with prompts, however, the system greeting is played before the
mailbox greeting. This is used for DID calls to notify the caller of company reached in
addition to the subscriber’s greeting.
is a subscriber mailbox, however, the system greeting is played before the mailbox
greeting, there are no system prompts, just the tone to begin recording. This is used for
DID calls to notify the caller of company reached in addition to the subscriber’s
greeting.
is a subscriber mailbox, however, after the mailbox greeting is played, the caller is given
a choice of dialing 1 to leave a message, or 0 to reach the operator. If nothing is
dialed, the caller is transferred to the operator.
is a system administrator mailbox.
calls to mailboxes with this type are routed to the voice mail entry point for subscribers.
This type is used with Custom Call Routing.
calls to mailboxes with this type are routed to the voice mail entry point for
non-subscribers. This type is used with Custom Call Routing.
routes calls to the entry point for auto attendant spell by name, however, there is no
system introduction.
this is a special type used when Custom Call Routing is to be used as an auto attendant.
The DTMF digit used in CCR to reach a mailbox with this type is taken as the leading
digit in the extension number. The system waits for the remaining digits to be dialed
(based on the number of digits in an extension number from the PBX Parameters
screen) then transfers the call to that extension.
this is a special type to be used when CCR is to route callers to a specific mailbox. The
DTMF digit used in CCR to reach a mailbox with this type is taken as the leading digit
in the mailbox number. The system waits for the remaining digits to be dialed (based
on the number of digits in a mailbox number from the PBX Parameters screen) then
routes the call to that mailbox.
this is a listen only mailbox (bulletin board mailbox). Calls to mailboxes with this type
hear the mailbox greetings, and are then disconnected. The mailbox greetings are
played in order (greeting 1, greeting 2, etc.)
this is a listen and reply mailbox (bulletin board mailbox). Calls to mailboxes with this
type hear the mailbox greeting, and are then prompted to leave a message.
this is a listen and transfer mailbox (bulletin board mailbox). Calls to mailboxes with
this type hear the mailbox greeting, and are then transferred to the extension
programmed as attendant for the mailbox.
calls to mailboxes with this type are routed to the CCR beginning with CCR Mailbox 1
Message 1. This is equivalent to “T CCRBl 0001” on the Run Dialogue screen.
NOTE: Mailbox types 300 and 301 are identical. Type 300 is retained to maintain back-
ward compatibility with previous software releases.
lNFOSTARIVX2
System Administrator’s Manual
revised 7/91
8.5