Programming instructions

Custom Call Routing
8.2.2 HOW DO CALLS GET TO CCR?
Calls can reach CCR either directly from the Run Dialogue screen when the screen is programmed
with one of the CCR starting points as a task, or calls can be transferred (or forwarded) to specific
mailboxes programmed with one of the CCR mailbox types (e.g., mailbox type 301).
8.2.3 WHEN SHOULD CCR BE ACTIVE?
The next decision to make is when should a CCR mailbox be active. Do you want your calls answered
by CCR all the time, or just on certain days of the week or time of day? How do you want your calls
answered if the CCR mailbox is not active? Do you want one CCR menu played on one day and
another CCR menu played on another day? The Open and Other Times Goto fields of the CCR Mail-
box screen are used to program when each CCR mailbox is active and what to do when it is not ac-
tive. The Other Times Goto field is programmed with the same 3 basic destinations as in Section 8.2.1
- Where to route callers?
8.2.4 SPECIAL CONSIDERATIONS
SUBSCRIBERS AND FORWARDED CALLS
When CCR is in use, all calls to the system are answered by CCR. The main CCR menu is played and
the call is routed based on the digits dialed into the VX2. This is fine if all you want the system to do
is answer your outside line calls. What about your voice mail subscribers and calls forwarded from
the telephone system to an extension’s mailbox? A means must be provided for these calls to reach
the voice mail functions of the system. This is why it was suggested that the a and q digits not be
used as choices on the main CCR menu. In order to be consistent with the operation of the Auto At-
tendant function of the system, it is suggested that the a digit be used to route callers to the non-
subscriber voice mail function and the q digit be used to route callers to the subscriber voice mail
function. This is accomplished by creating a type 12 mailbox and assigning this mailbox number as the
destination for q . Create a type 11 mailbox and assign this mailbox number as the destination for q ,
It is only a suggestion that these digits be used for this function. If your telephone system cannot send
these digits to the VX2, you may use any digits that the telephone system can send.
SOLUTIONS TO INTEGRATION PROBLEMS
Suppose you wished to use the system as an Automated Attendant and retain the voice mail function,
but your telephone system cannot send a a before dialing the mailbox number. However, your tele-
phone system can be programmed to send a digit other than q . Select the digit to be used route a
call to the voice mail function, for example, use 9. Answer calls using CCR instead of auto attendant.
On the main CCR Mailbox
Q Program the digit 9 to route calls to the voice mail function using a mailbox created with mailbox
type 12 (non-subscriber voice mail) as the destination.
IJ Program the digit that is the same as the leading digit in the telephone system extension number
with a mailbox number created with mailbox type 14. For example, if your telephone system ex-
tension numbers begin with a 5, program the digit 5 on the CCR Mailbox screen to a mailbox
destination which is a type 14 mailbox.
Q Program the remaining digits on the CCR Mailbox screen as needed. For example, program 0 to
route calls to the telephone system attendant.
NOTE: Remember to record your greeting for the CCR menu to indicate the automated
attendant function.
INFOSTARIVXZ
System
Administrator’s
Manual
8.3