Programming instructions
Table
of
Contents
Section
Page
Section 8 - Custom Call Routing
8.1 lNTRODUCTION
.............. .........................................................
8.1
8.2 DESIGNING THE ROUTING PLAN
.....................................................
a.2
8.2.1 WHERE TO ROUTE CALLERS?
................................................... 8.2
8.2.2 HOWDOCALLSGETTOCCR?
................................................... 8.3
8.2.3 WHEN SHOULD CCR BE ACllVE? .................................................
8.3
8.2.4 SPECKAL CONSIDERATIONS
.................
i
....................................
8.3
8.2.5 SUGGESTIONS
....................................................................
8.4
8.3 CREATE THE REQUIRED MAILBOXES .................................................
8.4
8.3.1 MAILBOX TYPES
.................................................................
8.5
8.4 CCR MAILBOX SCREEN.
...............................................................
8.7
8.4.1 ADDING A CCR MAILBOX
........................................................
8.9
8.4.2 MODIFYING A CUSTOM CALL RECORD
..........................................
8.10
8.4.3 DELETE A CUSTOM CALL RECORD
..............................................
8.10
8.5 RECORDING A MENU/GREETING
.....................................................
8.11
8.6 PROGRAM THE SYSTEM TO USE CCR
.................................................
8.11
8.6.1 RUN DIALOGUE SCREEN
........................................................
8.12
8.6.2 SPECIFIC MAILBOXES ..............
.............................................. 8.12
8.7 TEST THE ROUTING PLAN ......
.......................................................
8.12
8.8 EXAMPLE 1
............................... .............................................
8.13
8.8.1 CREATE THE MAILBOXES
........................................................
8.14
8.8.2 CREATE THE CCR MAILBOXES
...................................................
8.14
8.8.3 RECORD GREETINGS FOR THE BULLETIN BOARD MAILBOXES
................
8.15
8.8.4 RECORD THE CCR MENU
........................................................
8.15
8.8.5 PROGRAM RUN DIALOGUE SCREEN
.............................................
8.16
8.9 EXAMPLE 2 ........
....................................................................
8.17
8.9.1 DESIGNING THE PLAN
...........................................................
8.17
8.9.2 WHY HAVE TWO MAIN MENUS DOING THE SAME THING?
......................
8.19
8.9.3 GREETINGS
.............................. ........................................
8.19
8.9.4 PLAN SUMMARY
.................................................................
8.19
8.9.5 CREATE THE MAILBOXES
........................................................ 8.19
8.9.6 PROGRAMMING THE CCR MAILBOX SCREEN . .
.................................
8.20
8.9.7 RECORD GREETINGS FOR THE BULLETIN BOARD MAILBOXES
................ 8.24
8.9.8 RECORD THE CCR MENU/GREETINGS
...........................................
8.24
8.9.9 PROGRAM RUN DIALOGUE SCREEN
.............................................
8.25
8.10 EXAMPLE 3 - CCR AS AN AUTO AmNDANT
.........................................
8.26
8.10.1 CREATE THE MAILBOX
.........................................................
8.26
8.10.2 MODIFY THE FIRST CCR MAILBOX
............................................. 8.26
8.10.3 CHANGE THE CCR MENU/GREETINGS
.........................................
8.27
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