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infinite DVX

II/III/IV

System Programming Manual

Issue 4.1 - February 2003

TM P

Summary of content (424 pages)

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infinite DVX TM Plus II/III/IV System Programming Manual Issue 4.
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Issue Release Date Changes 2 8-99 2.1 12-99 3 5-00 3.1 8-00 Manual content contains extensive revisions. 3.2 3-01 Manual content has been revised for correctness and clarity. 4.0 4-02 Feature Package 4 {FP4}, VoIP, and Flexible Numbering enhancements have been added. 4.1 2-03 Feature Package 2 {FP2} enhancements have been added. Manual content contains extensive revisions. Feature Package 2 {FP2} updates have been added. Manual content has been revised.
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Contents i Contents 1 Customer Database Programming Introduction ............................................................................................................................................... 1-3 Program Mode Entry (Key Station) .................................................................................................... 1-18 Program Mode Entry (Data Terminal or PC) ................................................................................... 1-18 Initialization ............
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ii Contents Group Listening ................................................................................................................................. 2-22 Idle Speaker Mode ............................................................................................................................ 2-22 Call Cost Display ................................................................................................................................ 2-23 Music-On-Hold .................................
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Contents Attendant Station Assignment ........................................................................................................... 2-50 System Time and Date ........................................................................................................................... 2-50 PBX Dialing Codes ................................................................................................................................... 2-51 Executive/Secretary Pairs .............................
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iv Contents DID/TIE Signaling .............................................................................................................................. 3-14 911 Trunk ............................................................................................................................................. 3-14 Electronic Key Telephone Service ............................................................................................... 3-15 Page B Introduction .....................................
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Contents Directory Number ............................................................................................................................. 3-44 Max Out I-Frames .............................................................................................................................. 3-44 Leading 1 ............................................................................................................................................. 3-45 Leading 011 ....................................
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vi Contents Executive Override ........................................................................................................................... 4-6 Privacy (Per Station) ......................................................................................................................... 4-7 System Speed Dial Access ............................................................................................................. 4-8 Line Queuing ...................................................
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Contents vii Port Assignment ................................................................................................................................ 5-6 6 Automatic Call Distribution (ACD) ACD Group Programming .................................................................................................................... 6-3 ACD Group Name .............................................................................................................................
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viii Contents Voice Mail Programming ....................................................................................................................... 8-3 Alternate Voice Mail Group ........................................................................................................... 8-4 Standard Leave Mail Index Entry ................................................................................................. 8-5 Retrieve Mail Index Entry ..................................................
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Contents ix Exception Code Table ..................................................................................................................... 10-8 Route List Table ................................................................................................................................. 10-8 Insert / Delete Table ......................................................................................................................... 10-10 Daily Start Time Table .............................
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x A Contents Networking Systems General Description ................................................................................................................................ A-3 Standards ............................................................................................................................................. A-4 Designing a Network ..............................................................................................................................
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Contents Network Connection ....................................................................................................................... B-14 Dialing ................................................................................................................................................... B-14 Line Access .......................................................................................................................................... B-14 IP Telephony Standards and Protocols ....
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xii Contents
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xiii Figures Figures Data Terminal Program Codes Cross Reference ...................................................................................... Programming Button Mapping ..................................................................................................................... KSU to PC Connection Configuration .......................................................................................................... Hook Switch Activity ..................................................
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xiv Figures Point-to-Point PRIs ............................................................................................................................................. TELCO PRI Connection to the Hub ............................................................................................................... No TELCO Connection ....................................................................................................................................... TELCO PRI Connection To a Node .....
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Tables xv Tables Feature Default Values ...................................................................................................................................... Database Download Settings ......................................................................................................................... System Timer Defaults ......................................................................................................................................
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xvi ISDN Parameter Defaults .................................................................................................................................. Networking Tables - Example 1 ..................................................................................................................... Networking Tables - Example 2 ..................................................................................................................... TELCO to Hub Interconnect Diagram - Pin Connections ....
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1 Customer Database Programming This manual provides the information necessary to program the infinite DVXPlus II/III/IV System. The described features are based on the current software release. If any of these features do not work on your system, call your sales representative regarding upgrading your system.
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Introduction 1-3 Customer Database Programming Introduction The infinite DVXPlusII/III/IV Telephone System is programmed to meet each customer’s individual needs. All programming is done at any 24-Button Executive Telephone as the programming station or through an ASCII terminal or PC. The digital display model is required for programming. When the programming mode is entered, the digital telephone being used no longer operates as a telephone but as a programming station with all of the buttons redefined.
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1-4 Introduction Customer Database Programming When using a PC to program the system, the following chart presents the data terminal characters that are equivalent to the key set buttons. Some features must have more than one data field programmed for that feature to work. This information is stated in the instructions.
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Introduction 1-5 Customer Database Programming Table 1-1: Feature Default Values Features Page # SYSTEM PARAMETERS PROGRAMMING 2-1 SYSTEM TIMERS 2-3 Program Code Flex Button Default Value FLASH 01 System Hold Recall Timer 2-4 1 60 sec Exclusive Hold Recall Timer 2-5 2 180 sec Attendant Recall Timer 2-5 3 1 min Transfer Recall Timer 2-6 4 45 sec Pause Timer 2-6 7 2 sec Call Park Recall Timer 2-6 8 180 sec Conference/DISA Timer 2-7 9 10 min Paging Time-Out Timer 2-7 1
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1-6 Introduction Customer Database Programming Table 1-1: Feature Default Values Features Page # Program Code Flex Button Default Value Account Codes – Forced 2-21 8 Disabled Group Listening 2-22 9 Disabled Idle Speaker Mode 2-22 10 Disabled Call Cost Display Feature 2-22 11 Disabled Music-On-Hold 2-23 12 Enabled Call Qualifier Tone 2-24 13 Disabled SYSTEM FEATURES 2 PROGRAMMING 2-25 FLASH 06 Barge In Warn Tone 2-26 1 Enabled CO Ring Tones 2-27 2 Enabled Verified A
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Introduction 1-7 Customer Database Programming Table 1-1: Feature Default Values Features Page # Program Code Flex Button Default Value Exclusive Hold 2-41 12 Green 120 ipm flash System Hold 2-42 13 Red 60 ipm Dbl Wink In-Use Hold (I-Hold) 2-42 14 Green 60 ipm flash Camp-On Button 2-43 15 Red 120 ipm flash Call Back Button 2-43 16 Red 120 ipm flash Line Queue Button 2-44 17 Red 480 ipm flutter Do Not Disturb Button 2-44 18 Red Steady On Intercom Hold Button 2-45 19 Red
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1-8 Introduction Customer Database Programming Table 1-1: Feature Default Values Features ACCESS CODES Page # Program Code 2-55 FLASH 20 Flex Button Default Value DISA Access Code 2-56 1 100 Database Admin Password 2-56 2 3226 STATION MESSAGE DETAIL RECORDING 2-57 FLASH 21 SMDR Enable/Disable 2-57 1 No Long Distance/All Calls 2-58 2 Long Distance Character Print Assignment 2-58 3 80 Baud Rate Display 2-58 4 9600 SMDR Port Assignments 2-59 5 Port #1 WEEKLY NIGHT MODE
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Introduction 1-9 Customer Database Programming Table 1-1: Feature Default Values Page # Program Code Flex Button 3-3 FLASH 40 Btn 19 DTMF/Dial Pulse Programming 3-4 Page A 1 DTMF CO/PBX Programming 3-4 2 CO Universal Night Answer (UNA) 3-4 3 Enabled DISA CO-to-CO 3-5 4 Enabled Privacy 3-6 5 Enabled Loop Supervision Programming 3-7 6 4=400 ms DISA Programming 3-7 7 None CO Line Group Programming 3-8 8 Group 1 Class of Service (COS) Programming 3-9 9 COS 1 CO Line
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1-10 Introduction Customer Database Programming Table 1-1: Feature Default Values Features Page # Program Code Flex Button Default Value Reseize Timer 3-27 5 200=200 sec Guard Timer 3-27 6 05=.5 sec Seize Timer 3-28 7 010=0.
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Introduction 1-11 Customer Database Programming Table 1-1: Feature Default Values Features Page # Program Code Flex Button Default Value Leading 1 3-45 8 Enabled Leading 011 3-45 9 Enabled 7/8 Digit Number Plan 3-46 10 ITU Calling Number 3-46 11 Enabled Loopback 3-47 12 Normal 10 Digit Number Plan 3-47 13 ITU 11 Digit Number Plan 3-47 14 ITU 3-48 FLASH 45 Btn 20 Maximum Number Retransmission 3-49 Page B 1 3 Maximum Octets 3-49 2 260 Maximum TEI ID Request 3-49
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1-12 Introduction Customer Database Programming Table 1-1: Feature Default Values Features Page # Program Code Flex Button Default Value Yellow Alarm 3-55 3 Enabled Red Alarm 3-56 4 Enabled Bipolar Alarm 3-56 5 Enabled Frame Slip Alarm 3-57 6 Enabled Data Errors Alarm 3-57 7 Enabled Enable/Disable (Carrier Loss Alarm) 3-54 11 Enabled Clear Alarm 3-58 12 Enabled Minor Alarm 3-58 13 15 min Major Alarm 3-58 14 30 min Time Period 3-59 15 5 min Attendant Display 3
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Introduction 1-13 Customer Database Programming Table 1-1: Feature Default Values Features Page # Program Code Flex Button Default Value Station Night Class of Service (COS) 4-23 3 COS 1 Speakerphone/Headset Programming 4-23 4 0 (Full Speakerphone) Pickup Group(s) Programming 4-24 5 Group 1 Paging Zone(s) Programming 4-24 6 Zone 1 School Zone Station Assignments 4-25 7 Disabled Line Group Access - Station 4-26 8 Group 1 LCR Class of Service (COS) 4-26 9 0 (Unrestricted Acce
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1-14 Introduction Customer Database Programming Table 1-1: Feature Default Values Features Page # Program Code Flex Button Default Value Baud Rate Display 5-5 3 9600 Port Assignment 5-6 4 Port #1 AUTOMATIC CALL DISTRIBUTION* 6-1 ACD GROUP PROGRAMMING* 6-3 FLASH 60 Group Name 6-4 1 None Alternate Group 6-4 2 None Overflow Station 6-5 3 None Supervisor 6-5 4 None CIQ Threshold 6-6 5 Disabled Wrap-up Timer 6-7 6 4 sec Primary Agents 6-7 7 None Secondary Agents
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Introduction 1-15 Customer Database Programming Table 1-1: Feature Default Values Features Page # Program Code Flex Button Default Value 10-11 None UCD Announcement Assignment(s) 7-5 UCD TIMERS 7-6 UCD Ring Timer 7-7 1 60 sec UCD Message Interval Timer 7-7 2 60 sec UCD Overflow Timer 7-8 3 60 sec UCD Wrap-Up Timer 7-8 4 4 sec UCD No-Answer Recall Timer 7-9 5 000=Disabled UCD No-Answer Retry Timer 7-9 6 300 sec 1–8 None UCD ANNOUNCEMENT TABLES (RAN) 7-10 VOICE MAIL GR
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1-16 Introduction Customer Database Programming Table 1-1: Feature Default Values Page # Program Code Flex Button Default Value TOLL RESTRICTION PROGRAMMING 9-6 FLASH 70 Allow Table A Programming 9-7 1 None Deny Table A Programming 9-9 2 None Allow Table B Programming 9-7 3 None Deny Table B Programming 9-9 4 None Special Table 1 Programming 9-10 5 All Codes Denied Special Table 2 Programming 9-10 6 All Codes Denied Special Table 3 Programming 9-10 7 All Codes Denied Sp
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Introduction 1-17 Customer Database Programming Table 1-1: Feature Default Values Features Page # Initialize ACD*/UCD Group Parameters Flex Button Default Value 11-17 11 Default Initialize Voice Mail* Group Parameters 11-19 12 Default Initialize DID-TIE Parameters 11-20 13 Default Initialize Verified Account Code Table 11-21 14 Default Initialize ISDN Parameters 11-21 15 Default System Reset 11-23 20 --- PRINTING SYSTEM DATABASE PARAMETERS 12-1 Program Code FLASH 85 Printin
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1-18 Program Mode Entry (Key Station) Customer Database Programming Program Mode Entry (Key Station) Programming is performed at any 24-button Digital Display Terminal. Programming is always done at this type of station regardless of the class of service or which station has been assigned the attendant(s). To enter the program mode: 1. Press the ON/OFF button (optional). LED lights and intercom dial tone is heard. 2. On the dial pad, press [.][.][3][2][2][6] (default password).
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Database Programming Worksheets 1-19 Customer Database Programming Database Programming Worksheets Before attempting programming, it is strongly recommended that customer database worksheets be prepared (Refer to Appendix C in the Product Description Manual). These worksheets should become part of the permanent record of customer programming. Refer to the following sections when preparing the worksheets.
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1-20 Database Upload/Download Routine Customer Database Programming PROCOMM -- Downloading a Database File 1.
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Database Upload/Download Routine 1-21 Customer Database Programming 4. To select the appropriate codes for the following screen capture, refer to Figure 1-1 for terminal characters that represent the key set buttons. For assistance, type a [?] to display a Help screen. E n g. Ve r. 0 .
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1-22 Database Upload/Download Routine Customer Database Programming The download is complete when a confirmation tone is produced by the communications package and the ADM> prompt returns. 8. Type M and press . 9. Press + . 10. To exit Procomm and return to the DOS prompt, press . The Downloaded Database cannot be changed in the PC. The Upload/Download Routine is only a method to save an existing database. Database changes are made using the remote admin capabilities.
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Database Upload/Download Routine 1-23 Customer Database Programming 2. Press and the Upload Protocols screen displays: Upload Protocols - 124811648 bytes free X) Z) Y) G) O) E) C) K) S) XMODEM ZMODEM YMODEM (Batch) YMODEM-G (Batch) 1K-XMODEM 1K-XMODEM-G COMPUSERVE B+ KERMIT SEALINK A) R) T) M) W) I) 1) 2) 3) ASCII RAW ASCII TELINK MODEM7 WXMODEM IMODEM [EXT 1] [EXT 2] [EXT 3] Your Selection: (press ENTER for XMODEM) 3.
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1-24 Database Upload/Download Routine Customer Database Programming HYPER TERMINAL -- Uploading a Database File After opening Hyper Terminal, and the New Connection screen displays, complete the following steps: 1. Type a connection name and select the appropriate icon, then click . 2. When the Phone Number screen displays, change the setting in the Connect Using box to: Direct to COM1, and then click . 3.
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Database Upload/Download Routine 1-25 Customer Database Programming HYPER TERMINAL -- Downloading a Database File After opening Hyper Terminal, and the New Connection screen displays, complete the following steps: 1. Type connection name and select appropriate icon, then click . 2. When the Phone Number screen displays, change the setting in the Connect Using box to: Direct to COM1, and then click . 3. Once the COM1 Properties screen displays, change the settings as shown, and then click .
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1-26 Database Upload/Download Routine Customer Database Programming ECOM -- Uploading a Database File After opening ECOM: 1. Press< Alt> +
to open COM Port Options. 2. Change COM port settings as follows, and click . Baud Rate = 9600 Parity = None Data Bits = 8 Stop Bits = 1 Flow Control = no boxes checked, Xon=17, Xoff=19 3.
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Database Upload/Download Routine 1-27 Customer Database Programming ECOM -- Downloading a Database File After opening ECOM: 1. Press< Alt> +
to open COM Port Options. 2. Change COM port settings as follows, and click . Baud Rate = 9600 Parity = None Data Bits = 8 Stop Bits = 1 Flow Control = no boxes checked, Xon=17, Xoff=19 3.
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1-28 Customer Database Programming Database Upload/Download Routine
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2 System Parameters Programming This chapter describes the procedures and steps needed to program system features for the DVXPlus II/III/IV Systems.
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System Timers 2-3 System Parameters Programming System Timers Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. Press FLASH and dial [01]. The following message displays: S YS T E M TI M E R S E N T E R B U T TON N U MB E R Description This section describes the procedures and steps to program system timers in the System Timers programming area.
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2-4 System Timers System Parameters Programming Table 2-1: System Timer Defaults Program Code Flex Button FLASH 01 1 2 3 4 7 8 9 10 11 12 13 14 15 16 17 18 20 Default (after initialization) Feature System Hold Recall Exclusive Hold Recall Attendant Recall Timer Transfer Recall Timer Pause Timer Call Park Recall Timer Conference/DISA Timer Paging Timeout Timer CO Ring Detect Timer SLT DTMF Receiver Timer MSG Wait Reminder Tone SLT Hook Flash Timer SLT Hook Flash Debounce SMDR Call Qualification Timer
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System Timers 2-5 System Parameters Programming Exclusive Hold Recall Timer Programming Steps 1. Press the EXCLUSIVE HOLD RECALL TIMER flex button (FLASH 01, Button #2). The following message displays: E XC H O LD R E CA LL 180 000 -3 00 2. Enter a valid number on the dial pad that corresponds to 000-300 seconds. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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2-6 System Timers System Parameters Programming Transfer Recall Timer Programming Steps 1. Press the TRANSFER RECALL TIMER flex button (FLASH 01, Button #4). The following message displays: 2. Enter a valid number on the dial pad that corresponds to 000-300 seconds. T R AN S F E R R E CA LL 045 000 -3 00 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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System Timers 2-7 System Parameters Programming Description The Call Park Recall Timer determines the time before a call placed in a Call Park location recalls the station placing the call in park. If unanswered by that station, the call recalls the attendant. By default, the Call Park Recall Timer is set at 180 seconds and is variable from 000–600 seconds. A 000 entry disables the timer and there is no recall. Conference / DISA Timer Programming Steps 1.
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2-8 System Timers System Parameters Programming CO Ring Detect Timer Programming Steps 1. Press the CO RING DETECT TIMER flex button (FLASH 01, Button #11). The following message displays: CO R IN G D E TE CT 3 2-9 2. Enter a valid number on the dial pad that corresponds to 2-9 (200 ms to 900 ms). 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Description The CO Ring Detect Timer controls the time necessary to detect an outside line ringing into the system.
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System Timers 2-9 System Parameters Programming Message Wait Reminder Tone Programming Steps 1. Press the MESSAGE WAIT REMINDER TONE flex button (FLASH 01, Button #13). The following message displays: M / W TO NE TI M E R 000 000 -1 04 2. Enter a valid number on the dial pad that corresponds to 000-104 minutes. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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2-10 System Timers System Parameters Programming SLT Hook Flash Debounce Timer Programming Steps 1. Press the SLT HOOK FLASH DEBOUNCE TIMER flex button (FLASH 01, Button #15). The following message displays: H O O K S W T B OU N CE 030 000 -1 00 2. Enter a valid number on the dial pad that corresponds to 0-1 seconds in 10 ms increments. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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System Timers 2-11 System Parameters Programming SMDR Call Qualification Timer Programming Steps 1. Press the SMDR CALL QUAL TIMER flex button (FLASH 01, Button #16). The following message displays: S MD R C A LL QUA L 30 0 0-60 2. Enter a valid number on the dial pad that corresponds to 00-60 seconds in 1-second increments. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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2-12 System Timers System Parameters Programming Reminder Ring Timer Programming Steps 1. Press the REMINDER RING flex button (FLASH 01, Button #18). The following message displays: REMINDER RING 00 0 0-99 2. Enter a valid number on the dial pad that corresponds to 00-99 seconds in 1-second increments. A value of 00 disables the timer, therefore the user only receives one ring burst at the beginning of the call. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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Additional System Timers 2-13 System Parameters Programming Additional System Timers Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. Press FLASH and dial [02]. The following message displays: S YS T E M TI M E R S E N T E R B U T TON N U MB E R Description This section describes the procedures and steps necessary to program additional System Timers in the Timers programming area.
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2-14 Additional System Timers System Parameters Programming Repeat Redial Timer Programming Steps 1. Press the RPT REDIAL TIMER flex button (FLASH 02, Button #1). The following message displays R P T R E D IA L 060 006 -9 99 2. Enter a valid number that corresponds to 006-999 seconds. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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Additional System Timers 2-15 System Parameters Programming Call Coverage Ring Timer Programming Steps 1. Press the CALL CVRG RING TIMER flex button (FLASH 02, Button #3). The following message displays: C A LL COV E R AG E R I NG 05 0 0-99 2. Enter a valid number on the dial pad that corresponds to 00-99 seconds. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Description A Call Coverage Ring Timer enables the user to place another station under a flex button.
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2-16 Additional System Timers System Parameters Programming Pulse Dial Inter-Digit Timer Programming Steps 1. Press the PULSE DIAL I/D TIMER flex button (FLASH 02, Button #5). The following message displays: I NT D I G IT PU L S E 300 300 -6 00 2. Enter a valid number on the dial pad that corresponds to 300-600 ms. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Description This governs the inter-digit time of the Pulse Dial Digits, rotary dial mode.
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System Features 1 Programming 2-17 System Parameters Programming System Features 1 Programming Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. Press FLASH and dial [05]. The following message displays: S YS T E M F E ATU R E S 1 E N T E R B U T TON N U MB E R Description This section describes the procedures and steps necessary to program System Features in the System Features programming area.
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2-18 System Features 1 Programming System Parameters Programming Attendant Override Programming Steps 1. Press the ATTN OVERRIDE flex button (FLASH 05, Button #1). 2. Enter a valid number (0 or 1) that corresponds with the following entries: [0] = Disabled [1] = Enabled AT TE N DA NT O VE RR I D E D I S A B LE D 1-0 3. Press HOLD to save the entry. A confirmation tone sounds. Description When the Attendant Override feature is enabled, it lets the attendant override a busy station or a station in DND.
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System Features 1 Programming 2-19 System Parameters Programming External Night Ring Programming Steps 1. Press the EXT NIGHT RING flex button (FLASH 05, Button #3). 2. Enter a valid number (0 or 1) that corresponds with the following entries: [0] = Disabled [1] = Enabled E X T E R N AL N IG H T R I N G D I S A B LE D 0-1 3. Press HOLD to save the entry. A confirmation tone sounds.
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2-20 System Features 1 Programming System Parameters Programming Page Warning Tone Programming Steps 1. Press the PAGE WARN TONE flex button (FLASH 05, Button #5). 2. Enter a valid number (0 or 1) that corresponds with the following: [0] = Disabled [1] = Enabled PAG E WA R NI N G TO NE E N A B LE D 0-1 3. Press HOLD to save the entry. A confirmation tone sounds.
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System Features 1 Programming 2-21 System Parameters Programming Least Cost Routing (LCR) Programming Steps 1. Press the LCR ENABLE flex button (FLASH 05, Button #7). 2. Enter a 0 or 1 that corresponds with the following entries: [0] = Disabled [1] = Enabled L E A S T CO S T R OU T IN G D I S A B LE D 0-1 3. Press HOLD to save the entry. A confirmation tone sounds. Description When Least Cost Routing is used, it must be enabled here.
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2-22 System Features 1 Programming System Parameters Programming Group Listening Programming Steps 1. Press the GROUP LISTENING flex button (FLASH 05, Button #9). 2. Enter a 0 or 1 that corresponds with the following entries: [0] = Disabled [1] = Enabled G R O U P LI S T E NI NG D I S A B LE D 0-1 3. Press HOLD to save the entry. A confirmation tone sounds. Description All digital key telephones have built-in speakerphones.
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System Features 1 Programming 2-23 System Parameters Programming Call Cost Display Programming Steps 1. Press the CALL COST DISPLAY flex button (FLASH 05, Button #11). 2. Enter a 0 or 1 that corresponds with the following entries: [0] = Disabled [1] = Enabled C A LL CO S T D IS PL AY D I S A B LE D 0-1 3. Press HOLD to save the entry. A confirmation tone sounds. Description The Call Cost Display feature lets a user view the approximate cost of each call made.
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2-24 System Features 1 Programming System Parameters Programming Call Qualifier Tone Programming Steps 1. Press the CALL QUAL TONE flex button (FLASH 05, Button #13). 2. Enter a 0 or 1 that corresponds with the following entries: [0] = Disabled [1] = Enabled C A LL QUA LI F I E R TO NE D I S A B LE D 0-1 3. Press HOLD to save the entry. A confirmation tone sounds.
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System Features 2 Programming 2-25 System Parameters Programming System Features 2 Programming Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. Press FLASH and dial [06]. The following message displays: S YS T E M F E ATU R E S 2 E N T E R B U T TON N U MB E R Description This section describes the procedures and steps necessary to program System Features in System Features programming area.
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2-26 System Features 2 Programming System Parameters Programming Barge-In Warn Tone Programming Steps 1. Press the BARGE IN WARN TONE flex button (FLASH 06, Button #1). The following message displays: B A R G E I N WA R N TO NE E N A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable the conference tone. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds. Display stations continue to receive the CONFERENCE display regardless of the warning tone setting.
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System Features 2 Programming 2-27 System Parameters Programming CO Ring Tones Programming Steps 1. Press the CO RING TONE flex button (FLASH 06, Button #2). The following message displays: CO R IN G TO NE S E N A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable the tone ring signal. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds.
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2-28 System Features 2 Programming System Parameters Programming Call Forward Display Programming Steps 1. Press the CALL FWD DISPLAY STATUS flex button (FLASH 06, Button #4). The following message displays: C A LL F WD D I S P LAY E N A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable Call Forward Display. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds.
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System Features 2 Programming 2-29 System Parameters Programming Overflow Station Forward Programming Steps 1. Press the ACD/UCD OVERFLOW STA FWD flex button (FLASH 06, Button #6). The following message displays: O V E R F LOW S TA F WD D I S A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds.
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2-30 System Features 2 Programming System Parameters Programming Station ID Lock Programming Steps 1. Press the STATION ID LOCK flex button (FLASH 06, Button #8). The following displays: S TATI ON LO CK D I S A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds.
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System Features 2 Programming 2-31 System Parameters Programming One-Touch Recording Warning Tone Programming Steps 1. Press the ONE-TOUCH RCD WARNING TONE flex button (FLASH 06, Button #10). The following message displays: R E CO RD O NG WAR N TO NE E N A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds.
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2-32 System Features 2 Programming System Parameters Programming ACD Agent Recall Programming Steps 1. Press ACD AGENT RECALL button (FLASH 06, Button #12). The following message displays: AC D AG E N T R E C A LL D I S A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds.
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Enhanced 911 (Proctor PBX-ANI-LINK Unit) 2-33 System Parameters Programming Enhanced 911 (Proctor PBX-ANI-LINK Unit) Programming Steps 1. Press the ENHANCED 911 button (FLASH 06, Button #14). The following message displays: ENHANCED 911 D I S A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature. [0] = Disabled [1] = Enabled Description The Enhanced 911 feature enables enhanced 911 integration with the Proctor PBX-ANI-LINK product.
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2-34 VMID Station Numbers System Parameters Programming VMID Station Numbers Programming Steps 1. Press VMID STATION button (FLASH 06, Button #15). The following message displays: V M I D S A M E AS S TA # P R E S S H O LD 2. Press HOLD to save the entry. A confirmation tone sounds. Description The VMID Station Numbers feature must be used after changing station numbers with the Flexible Numbering feature. Voice Mail ID numbers will be changed to match current station numbers once HOLD is pressed.
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Programmable Flash Rates 2-35 System Parameters Programming Programmable Flash Rates Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. Press FLASH and dial [07]. The following message displays: S YS T E M F L AS H R ATE S E N T E R B U T TON N U MB E R Description This section describes the procedures and steps necessary to program the Flash Rates in the Flash Rates Programming area.
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2-36 Programmable Flash Rates System Parameters Programming Incoming CO Line Ringing Programming Steps 1. Press the INC CO RING flex button (FLASH 07, Button #1). The following message displays: I NC CO R IN G R E D 4 8 0 IP M F LU T T E R 0 0-28 2. Enter a valid number (00-28) on the dial pad that correspond to one of the 29 available options. (Refer to Table 2-6: Flash Rates.) 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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Programmable Flash Rates 2-37 System Parameters Programming Call Forward Button Programming Steps 1. Press the CALL FORWARD BTN flex button (FLASH 07, Button #3). The following message displays: C A LL F O R WAR D BT N R E D S TE A DY O N 0 0-28 2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available options. (Refer to Table 2-6: Flash Rates.) 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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2-38 Programmable Flash Rates System Parameters Programming Message Callback - DSS / BLF Programming Steps 1. Press the MSG CBCK – DSS/BLF flex button (FLASH 07, Button #5). The following message displays: M S G CB CK / D S S / B L F R E D 1 2 0 IP M F LU T T E R 0 0-28 2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available options. (Refer to Table 2-6: Flash Rates. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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Programmable Flash Rates 2-39 System Parameters Programming Auto Callback - DSS / BLF Programming Steps 1. Press the AUTO CBCK – DSS/BLF flex button (FLASH 07, Button #7). The following message displays: AU TO C B CK DS S / B LF R E D 1 2 0 IP M F L AS H 0 0-28 2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available options. (Refer to Table 2-6: Flash Rates.) 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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2-40 Programmable Flash Rates System Parameters Programming Transfer CO Ringing Programming Steps 1. Press the TRANSFER CO RING flex button (FLASH 07, Button #9). The following message displays: T R AN S F E R CO R I NG R E D 1 2 0 IP M F L AS H 0 0-28 2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available options. (Refer to Table 2-6: Flash Rates.) 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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Programmable Flash Rates 2-41 System Parameters Programming Queued CO Ringing Programming Steps 1. Press the QUEUED CO RING flex button (FLASH 07, Button #11). The following message displays: Q U E U E D CO R I N G G R E E N 4 8 0 IP M F LU T TE R 0 0-28 2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available options. (Refer to Table 2-6: Flash Rates.) 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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2-42 Programmable Flash Rates System Parameters Programming System Hold Programming Steps 1. Press the SYSTEM HOLD flex button (FLASH 07, Button #13). The following message displays: S YS T E M H OLD R E D 6 0 IP M D B L WI NK 0 0-28 2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available options. (Refer to Table 2-6: Flash Rates.) 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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Programmable Flash Rates 2-43 System Parameters Programming Camp On Button Programming Steps 1. Press the CAMP ON BTN flex button (FLASH 07, Button #15). The following message displays: C A MP ON B TN R E D 1 2 0 IP M F L AS H 0 0-28 2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available options. (Refer to Table 2-6: Flash Rates.) 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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2-44 Programmable Flash Rates System Parameters Programming Line Queue Button Programming Steps 1. Press the LINE QUEUE BTN flex button (FLASH 07, Button #17). The following message displays: L IN E Q U E U E BT N R E D 4 8 0 IP M F LU T T E R 0 0-28 2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available options. (Refer to Table 2-6: Flash Rates.) 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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Programmable Flash Rates 2-45 System Parameters Programming Intercom Hold Button Programming Steps 1. Press the ICM HOLD BTN flex button (FLASH 07, Button #19). The following message displays: I CM H OL D B TN R E D 1 5 IP M F L A S H 0 0-28 2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available options. (Refer to Table 2-6: Flash Rates.) 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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2-46 System Parameters System Parameters Programming System Parameters Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. Press FLASH and dial [09]. The following message displays: S YS T E M PA R A M E TE R S E N T E R B U T TON N U MB E R Description This section describes the procedures and steps necessary to program System Parameters in the System Parameters programming area.
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System Parameters 2-47 System Parameters Programming MOH Assignments Programming Steps 1. Press the MUSIC CH # flex button (FLASH 09, Button #1 through #6). The following message displays: M U S I C CH AN NE L X YYY ### , 0 0 1 -1 4 4 X= 3-8 YYY = CO Line number 2. Enter a valid number (001-144) that corresponds to the CO line number desired. 3. Press HOLD to save the entry. A confirmation tone sounds.
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2-48 E911 Power Failure Station System Parameters Programming E911 Power Failure Station Programming Steps 1. Press the E911 POWER FAILURE STATION button (FLASH 09, Button #7). The following message displays: P R O CTO R 91 1 P /F # ## 100 -3 51 2. Enter a valid SLT station number to be used as the power failure station. 3. Press HOLD to save the entry. A confirmation tone sounds.
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School Zone Call Forwarding 2-49 System Parameters Programming 5. Press the SCHOOL FORWARD DEST flexible button (Button #11). The following message displays: S CH O OL F O R WA R D D E S T ## ## 6. Enter a valid destination number. Valid entries include station numbers, hunt groups, UCD groups, and Voice Mail groups. 7. Press [HOLD]. A confirmation tone sounds. DEFAULT … The School Mode is Disabled (0) and the School Forward Destination is not assigned (####).
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2-50 Attendant Station Assignment System Parameters Programming Attendant Station Assignment Programming Steps 1. Press FLASH and dial [10]. The following message displays: ATN D S TA AS S IG N M E NT 1 0 0 , # ##, # ## 2. Enter a valid station number (100-351) on the dial pad. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Description The system identifies an attendant station for the purpose of receiving recalls and activating night service.
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PBX Dialing Codes 2-51 System Parameters Programming To program a pm time after selecting the 12-hour format, use 24-hour numbering, e.g., To program a time of 5:00 pm, enter 17:00. 4. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 5 12/24 HOUR 1 Q 5 2 W 5 3 E 5 4 R By default, the time is set for 12-hour display format.
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2-52 Executive/Secretary Pairs System Parameters Programming Executive/Secretary Pairs Programming Steps 1. Press FLASH and dial [13]. The following message displays: E X E C S E C Y PA I RI N GS # ##, # ## PA I R 1 The first button is lit indicating the first pair may be programmed. 2. Enter a valid Executive station number. 3. Enter a valid Secretary station number. 4. Press HOLD to save the data. A confirmation tone sounds and the display updates.
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On-Board Relay Programming 2-53 System Parameters Programming On-Board Relay Programming Programming Steps 1. Press FLASH and dial [14]. Button #1 is lit to indicate Relay #1 is selected. The following message displays: R E L AY X T Y P E YYYYYYYYYYYY X = 1-6 YYYYYYYYYYYY = Ext Page Zone 1-2, LBC Sta XXX, Ran Start X, CO Control XX, PFTU 2. Press the button that corresponds to the desired relay. That button lights.
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2-54 Baud Rate Assignments System Parameters Programming Baud Rate Assignments Programming Steps Press FLASH and dial [15]. The first button is lit and ready for programming Port #1. The following message displays: PORT 1 BAUD 9600 Description The DVXPlusII/III/IV System provides outputs such as SMDR or ICLID to the standard RS-232 connectors on the MPB or RS-232 on the optional SIU Modules.
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Networking Tables 2-55 System Parameters Programming Port #2 Baud Rate Programming Steps Press the PORT #2 flex button (FLASH 15, Button #2) to verify the baud rate of the On-Board modem. The following message displays: PORT 2 BAUD 2400 Description PORT #2 -- On-Board 2400 Baud modem is standard on the DVXPlusIV System, but optional on DVXPlusII/III. There is no default setting for Port #2. The baud rate for the system is determined by the connecting device (e.g.
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2-56 Access Codes System Parameters Programming DISA Access Code Programming Steps 1. Press the DISA ACCESS CODE flex button (FLASH 20, Button #1). The following message displays: D I S A ACCE S S COD E 100 2. Enter a valid number (000–999) on the dial pad for the DISA access code. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Description The DISA Access Code feature permits assigning a 3-digit access code to the system.
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Station Message Detail Recording (SMDR) 2-57 System Parameters Programming Station Message Detail Recording (SMDR) Programming Steps 1. Press FLASH and dial [21]. The following message displays: S DR T P E P NT B AUD PO R T N O LD 8 0 9600 1 2. To program SMDR features, use the flexible button(s) as defined in the following procedures. 3. The ENABLE/DISABLE, TYPE, and PRINT features toggle on and off each time the button is pressed. The display updates with each toggle. 4.
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2-58 Station Message Detail Recording (SMDR) System Parameters Programming Long Distance / All Calls Programming Steps 1. Press the CALL TYPE flex button (FLASH 21, Button #2) to determine the type of calls to record. This feature toggles on and off each time the button is pressed. The display updates with each toggle. LED ON = Long Distance is enabled LED OFF = All Calls is enabled 2. Press HOLD to save the entry. A confirmation tone sounds.
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Weekly Night Mode Schedule 2-59 System Parameters Programming SMDR Port Assignments Programming Steps 1. Press the PORT flex button (FLASH 21, Button #5) to determine which port to use for SMDR information. 2. Enter a valid number for the SMDR Port number: [1] = Port #1 (MPB On-Board RS-232C) [3] = Port #3 (RS-232C on optional SIU) [4] = Port #4 (RS-232C on optional SIU) The LCD displays the current baud rate based on which Port number is assigned to the SMDR Port number. 3. Press HOLD to save the entry.
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2-60 Weekly Night Mode Schedule System Parameters Programming Automatic/Manual Operation Programming Steps 1. Press the AUTO/MANUAL flex button (FLASH 22, Button #1). This feature toggles on and off each time the button is pressed. The display updates with each toggle. LED On = Automatic Night Mode LED Off = Manual operation 2. If no other changes must be made, press HOLD to save the entry. A confirmation tone sounds. Once enabled, this feature addresses the entire week.
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Directory Dialing 2-61 System Parameters Programming Directory Dialing Programming Steps To enter, change, erase or view entries in the Directory Dialing list: Press FLASH and dial [23].
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2-62 Directory Dialing System Parameters Programming 5 5 5 5 5 5 BIN / ICM 1 Q 5 T 9 O 13 D 17 J 21 Z 5 5 5 5 5 5 NAME 2 W 6 Y 10 P 14 F NEXT ENTRY 18 K 22 X 5 5 5 5 5 5 CLEAR BACKSPACE 3 E 7 U 11 A 15 G PREV ENTRY 19 L 23 C 5 5 5 5 5 5 4 R 8 I 12 S 16 H NEW ENTRY 20 ; 24 V Associating Number to: Intercom Number or System Speed Dial Bin 1. Press the BIN/ICM flex button (FLASH 23, Button #1). 2.
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Directory Dialing 2-63 System Parameters Programming Entering/Changing Current Name Shown on the Display 1. Press the NAME flex button (FLASH 23, Button #2). 2. Enter the name (up to 24-characters may be entered) by using keys on the dial pad as illustrated on the following page: 3. If an error is made while entering the name, press the BACK SPACE flex button (FLASH 23, Button #4). This button backspaces one character at a time.
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2-64 Cabinet/Card Programming System Parameters Programming Cabinet/Card Programming Card Types Buttons 1 through 12 indicate peripheral card slots 0 through 11. When Cabinet/Card Programming is initially entered, Flex Button #1 LED is lit. This indicates that the user is programming the card in peripheral card slot 0. Programming Steps 1. Press FLASH and dial [24]. The following message displays on the display: C A B IN E T 0 E N T E R B U T TO N N U M B E R 2.
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Power Supply Types (DVXPlus IV ) 2-65 System Parameters Programming 5 1 Q SLOT 4 5 5 T SLOT 8 5 9 O 5 13 D CAB 0 5 17 J 5 21 Z SLOT 0 5 5 5 5 5 5 SLOT 1 2 W SLOT 5 6 Y SLOT 9 10 P 14 F CAB 1 18 K 22 X 5 3 E SLOT 6 5 7 U SLOT 10 5 11 A P/S Ø 5 15 G CAB 2 5 19 L 5 23 C SLOT 2 5 4 R SLOT 7 5 8 I SLOT 11 5 12 S P/S 1 5 16 H CAB 3 5 20 ; 5 24 V SLOT 3 DVXPlus II supported slots = 0, 1, 2, 6, and 7. DVXPlus III and DVXPlus IV supported slots = 0-11.
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2-66 Hunt Groups System Parameters Programming Hunt Groups Hunt Group Programming Programming Steps 1. Press FLASH and dial [30]. The following message displays: H U N T 4 5 0 P LT O NE ## #, ### , # ##, ## #, ### , # ##, ## #, ### The top left button in the flexible button field is lit for programming Hunt Group 1 (450). 2. To change Hunt Groups or enter a different Hunt Group, press the appropriate flexible button 1-12 (450-461) and perform the following procedures. 3.
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Hunt Groups 2-67 System Parameters Programming Hunt Group Programming Steps 1. Press FLASH and dial [30]. 2. To select the desired Hunt Group, press Buttons 1-12. 3. Enter the station number(s) (up to 24 digits and 8 stations). Hunt Groups are joined together by entering another Hunt Group Pilot number as the last entry of the group. H U N T4 5 0 XXX XXX A AA B B B X X X X X X X X X X X X X XX XX X 4. Press HOLD to save the entry. Removing Stations from a Hunt Group 1.
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2-68 Verified Account Codes / Traveling Class of Service System Parameters Programming Description Pilot Hunting -- Incoming CO, transferred CO, and intercom calls can be directed to a pilot number of a hunt group. The system searches sequentially (in the order the extensions were entered in the database programming) for an idle station in the group and rings that station.
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Verified Account Codes / Traveling Class of Service 2-69 System Parameters Programming Description The Verified Account Code/Traveling Class of Service (COS) feature provides tracking of specific calls by entering a verified, variable length (up to 12 digits) identifier. Each account code can be assigned a day and night Class of Service for determining the dialing privileges allowed by that account code. This provides a means for users to override a restricted station.
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2-70 CO Line Group Queuing System Parameters Programming CO Line Group Queuing Programming Steps 1. Press FLASH and dial [39]. The following message displays: CO LI NE G R OU P Q U E U I NG E N T E R B U T TON N U MB E R 2. Press button 1-24 to select the desired CO Group to be programmed. The following message displays: GROUP 1 E N A B LE D 0-1 3. Dial a 0 or 1 to enable/disable this feature. [0] = Disabled [1] = Enabled 4. Press HOLD to save the entry. A confirmation tone sounds.
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Local Number/Name Translation Table 2-71 System Parameters Programming Local Number/Name Translation Table Programming Steps 1. Press FLASH and dial [55]. The following message displays: S - XX X ### , XXX = Table Number 600-799 ### = Route Number 000–499 The Route Number LED (Button #1) is lit. 2. Enter a Route Number (000–499) from what was entered in program code, FLASH [43]. Programming a Phone Number into the Translation Table 1.
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2-72 Local Number/Name Translation Table System Parameters Programming Description An administrable table in the KSU provides a local translation from a received calling number to a name. This is administrable by the customer from the attendant console position. This table is also shared by the ICLID features. In cases of conflict between the name delivered from the CO and that in the local translation table, the local translation table rules.
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3 CO Line Attributes Programming This chapter describes the procedures and steps necessary to program CO Line attributes. If the system is in the programming mode, continue using the program codes. If starting to program here, you must first enter the programming mode. Refer to Figure 1-2: Programming Button Mapping in chapter 1.
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Page A Introduction 3-3 CO Line Attributes Programming Page A Introduction Programming Steps 1. Press FLASH and dial [40]. The following message displays: CO LI NE AT T R IB U T E S S E LE C T A CO LI N E R A NG E 2. Enter a valid number for the range of lines being programmed. If only one line is being programmed, enter that number twice (001 001). If HOLD is pressed without entering a CO range, ALL CO lines (001-144) are selected. 3. Press HOLD to save the entry.
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3-4 Page A Introduction CO Line Attributes Programming DTMF / Dial Pulse Programming 1. Press the DTMF/DIAL PULSE flexible button (FLASH 40, Page A, Button #1). 2. Enter a 0 or 1 that corresponds with the following entries: [0] = Dial Pulse [1] = DTMF P U LS E / DT M F D TM F 0-1 3. Press HOLD to save the entry. A confirmation tone sounds. Description Each individual outside line can be programmed to be DTMF (tone) or dial pulse. By default, all lines are set for DTMF.
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Page A Introduction 3-5 CO Line Attributes Programming Description If a line is marked UNA, this activates night service answering of incoming calls on this line by stations not normally assigned access to the line(s). This station must have a direct CO appearance or an available loop key assigned to do this. Lines marked as UNA also activate Night Ringing over External Page when in the night mode if External Night Ringing is set to Yes. By default, UNA is enabled. DISA CO-to-CO Programming Steps 1.
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3-6 Page A Introduction CO Line Attributes Programming Privacy Programming Steps 1. Press the PRIVACY flexible button (FLASH 40, Page A, Button #5). 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled P R I VA CY E N A B LE D 0-1 3. Press HOLD to save the entry. A confirmation tone sounds. Disabling the privacy feature may be limited by federal, state or local law, so check the relevant laws in your area before disabling privacy.
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Page A Introduction 3-7 CO Line Attributes Programming Loop Supervision Programming Programming Steps 1. Press the LOOP SUPV flexible button (FLASH 40, Page A, Button #6). 2. Enter a valid number (1-9) on the dial pad which corresponds to 100-900 ms. (0 = disabled). LO OP S U PE R V IS IO N 4 0-9 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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3-8 Page A Introduction CO Line Attributes Programming CO Line Group Programming Programming Steps 1. Press the CO LINE GROUP flexible button (FLASH 40, Page A, Button #8). 2. Enter a valid number on the dial pad (0-23) which corresponds to Groups 0-23. L IN E G R O U P 1 0-23 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Description Twenty four line groups are available for CO line assignment. Groups should be assigned according to type (local, FX, WATS, etc.).
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Page A Introduction 3-9 CO Line Attributes Programming Class of Service (COS) Programming Steps 1. Press the LINE COS flexible button (FLASH 40, Page A, Button #9). 2.
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3-10 Page A Introduction CO Line Attributes Programming CO Line Ringing Assignments Programming Steps 1. Press the RING ASSIGNMENT flexible button (FLASH 40, Page A, Button #10). The display shows the following information: R I NG AS SIG N M E NTS E N TE R DD D R 2. Enter a valid Destination (DDD) or (DDDD) and Ring type (R) followed by the HOLD button. A confirmation tone sounds and the display updates.
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Page A Introduction 3-11 CO Line Attributes Programming Description Each CO Line may be assigned to ring any station in the system; UCD, Voice Mail or Hunt Group, or Off-Net (via speed dial). CO Line ringing is programmed on a per CO Line destination basis. Each destination may be designated to ring during the day, during the night, or receive both Day and Night ringing. Stations that are assigned for initial ring-in must have a LOOP button(s) to answer calls if a direct CO appearance is unavailable.
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3-12 Page A Introduction CO Line Attributes Programming Description The Co Line Identification Display feature allows the entry of a name for each line (trunk) connected to the system. Once entered into the database, LCD phones, including the Attendant stations, receive the programmed line name in place of the default LINE XXX message. This applies to all line call processing conditions where the current LINE XXX message displays.
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Page A Introduction 3-13 CO Line Attributes Programming Incoming and Outgoing Incoming and outgoing type allow calls to be received or dialed out. By default, all CO Lines default to both incoming and outgoing type. Display Ring Assignments Programming Steps 1. Press FLASH 40, Page A, Button #13 to display ring assignments. Assignments are displayed in sets of six, up to the number programmed. The following format displays the assignments.
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3-14 Page A Introduction CO Line Attributes Programming DID/TIE Signaling Programming Steps 1. Press FLASH 40, Page A, Button #14. The following message displays: D I D/ TI E S I GN A LI NG W IN K 0-2 2. Dial a valid number (0-2) on the dial pad. [0] = Immediate Start [1] = Wink Start [2] = Delay Start 3. Press HOLD to save the entry.
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Page A Introduction 3-15 CO Line Attributes Programming Electronic Key Telephone Service Programming Steps 1. Press FLASH 40, Page A, Button #16 to enable or disable extended key telephone service. The following message displays: EK TS D I S A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 4.
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3-16 Page B Introduction CO Line Attributes Programming Page B Introduction Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. If Page B CO Line features must be changed: 1. Press FLASH and dial [40]. The following message displays: CO LI NE AT T R IB U T E S S E LE C T A CO LI N E R A NG E 2. Enter a valid number for the range of lines being programmed.
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Page B Introduction 3-17 CO Line Attributes Programming When programming the Page B features, the flexible buttons are mapped as follows: T-1/ISDN SIGNALING 1 5 5 P. FWD DEST 5 RING TONE 9 5 5 13 5 17 PAGE C 5 21 T-1/ISDN RINGBACK 2 5 Q 5 T P.
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3-18 Page B Introduction CO Line Attributes Programming Description The T-1 trunk card provides the DVXPlus Digital Systems with the ability to connect to digital T-1 trunk circuits. The T-1 trunk card supports either the standard D4 framing format with Alternate Mark Inversion (AMI) or Extended Superframe (ESF-B8ZS) format coding. The system can support TIE, loop start, ground start, and DID signaling per channel.
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Page B Introduction 3-19 CO Line Attributes Programming T-1 Dial Tone Option Programming Steps 1. Press the DIAL TONE OPTION flexible button (FLASH 40, Page B, Button #3). The following message displays: T -1 D I AL TON E D I S A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press the HOLD button to save the entry. A confirmation tone sounds and the display updates.
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3-20 Page B Introduction CO Line Attributes Programming Preset Call Forward Destination Programming Steps 1. Press the PRESET FWD DESTINATION flexible button (FLASH 40, Page B, Button #5). The following message displays: P R E S E T F O R WA R D D E S T # ### 2. Enter a valid forward destination on the dial pad.
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Page B Introduction 3-21 CO Line Attributes Programming Universal Day Answer (UDA) Programming Steps 1. Press the UNIV. DAY ANSWER flexible button (FLASH 40, Page B, Button #7). The following message displays: U N IV E R S A L DAY A NS WE R D I S A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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3-22 Page B Introduction CO Line Attributes Programming Description The Music-On-HOLD feature allows a user to select the Music-On-Hold channel for each CO line. This feature lets the system assign CO line circuits as additional music inputs. This increases the capacity of music channels beyond the two available on the MISU to be used for MOH sources. A total of eight channels are available for use on the system. The CO line can be assigned to NOT PLAY music for callers on hold.
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Page B Introduction 3-23 CO Line Attributes Programming Directory Number Programming Steps 1. Press the DIRECTORY NUMBER flexible button (FLASH 40, Page B, Button #10). The following message displays: D I R E CTOR Y N U M B E R XX 0-9,*,# 2. Enter the directory number (Up to 24 digits (0-9, *, #) The Directory number is provided by the Central Office. The number must be entered on the correct line for proper operation. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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3-24 Page C Introduction CO Line Attributes Programming Page C Introduction Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode first. 1. Press FLASH and dial [40]. The following message displays: CO LI NE AT T R IB U T E S S E LE C T A CO LI N E R A NG E 2. Enter a valid number for the range of lines being programmed. If only one line is being programmed, enter that number twice (001 001).
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Page C Introduction 3-25 CO Line Attributes Programming When programming the Page C features, the flexible buttons are mapped as follows: 5 5 FLASH TIMER 1 RESEIZE TIMER 5 DID COLLECT TIMER 9 5 5 5 5 Q T O 13 D 17 J PAGE C 21 Z RING DELAY TIMER 2 5 5 W GUARD TIMER 6 T-1 COLLECT TIMER 10 5 5 14 5 18 NEXT (FWD) 5 22 Y P F K X 5 5 WINK TIMER 3 SEIZE TIMER 7 5 11 5 15 PAGE A 5 19 NEXT (BACK) 5 23 E U A G L C 5 5 RELEASE TIMER 4 R PRESET FWD TMR 8 I 5 12 5 16 PAGE B 5 20 NEW RA
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3-26 Page C Introduction CO Line Attributes Programming Description The Ring Delay timer was added to the DVXPlusII/III/IV to accommodate ICLID interface requirements. The Ring Delay timer is started whenever a CO Line detects incoming ringing. When the timer expires, CO line ringing is detected by digital telephones and SLTs.
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Page C Introduction 3-27 CO Line Attributes Programming Reseize Timer Programming Steps 1. Press the RESEIZE TIMER Button (FLASH 40, Page C, Button #5) in the flexible button field. The following message displays: R E S E IZ E T I ME R 200 000 -2 55 2. Enter a valid number on the dial pad that corresponds to 000–255 (0 ms to 2.55 seconds). 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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3-28 Page C Introduction CO Line Attributes Programming Seize Timer Programming Steps 1. Press the SEIZE TIMER Button (FLASH 40, Page C, Button #7) in the flexible button field. The following message displays: S E IZ E T IM E R 010 000 -2 55 2. Enter a valid number on the dial pad which corresponds to 000–255 (100 ms to 2.55 seconds). 3. Press the HOLD button to save the entry. A confirmation tone heard and the display updates.
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Page C Introduction 3-29 CO Line Attributes Programming DID Collect Timer Programming Steps 1. Press the DID COLLECT TIMER Button (FLASH 40, Page C, Button #9) in the flexible button field. The following message displays: D I D CO LL E CT TI M E R 015 010 -2 00 2. Enter a valid number on the dial pad that corresponds to 010–200 (100 ms to 2.0 seconds). 3. Press HOLD button to save entry. A confirmation tone sounds and the display updates.
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3-30 Miscellaneous CO Parameters CO Line Attributes Programming Miscellaneous CO Parameters Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode first. 1. Press FLASH and dial [41]. The following message displays: CO F E ATU R E S E N T E R B U T TON N U MB E R 2. Select any feature by pressing the appropriate flexible button(s) in the flexible field. 3. Press HOLD to save the entry.
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Miscellaneous CO Parameters 3-31 CO Line Attributes Programming Description The Dial Pulse option lets the installer adjust the dial pulse ratio and speed when using dial pulse (rotary) type signaling. By default, all lines are DTMF (tone) signaling. If pulse dialing is required, the individual outside line must be programmed for Dial Pulse (DP). When Dial Pulse is selected, this system-wide parameter must be set to determine the break/make ratio and the dial speed of the dial pulse signal.
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3-32 Miscellaneous CO Parameters CO Line Attributes Programming DID Incoming Signaling Programming Steps There are 2 types of DID Signaling available for DID Trunks. To change the type of signaling: 1. Press the DID INCOMING SIGNALING flexible button (FLASH 41, Button #5) for programming the type of DID signaling desired. The following message is shown on the display phone: D I D IN C S I G NA LI NG D TM F 0-1 2. Enter a 0 or 1 on the dial pad. [0] = Dial Pulse [1] = DTMF 3.
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Miscellaneous CO Parameters 3-33 CO Line Attributes Programming T-1 Framing Type There are two types of T-1 Framing Types available. To change the framing type: 1. Press the T1 FRAMING TYPE flexible button (FLASH 41, Button #7) for programming the type of T-1 framing desired. The following message is shown on the display phone: T 1 F R A M IN G T Y P E D 4 S F -A M I 0-1 2. Enter a 0 or 1 on the dial pad. [0] = D4SF-AMI [1] = ESF-B8ZS 3. Press the HOLD button to save the entry.
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3-34 Miscellaneous CO Parameters CO Line Attributes Programming Example 1 -- If [01003] is dialed and the HOLD button is pressed, the CO line number of the first entry on the display changes to [003]. Since [003] was shown as the third entry on the display, that entry is blank (###).
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ICLID Programming 3-35 CO Line Attributes Programming All CO line numbers entered are stored in a temporary database area which is uploaded to the main database when the system is reset.
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3-36 ICLID Programming CO Line Attributes Programming 3. Enter a valid Destination (DDD) or (DDDD) and Ring type (R) followed by HOLD. A confirmation tone sounds and the display updates.
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ICLID Programming 3-37 CO Line Attributes Programming RINGING ASSIGNMENTS 1 Q 5 5 5 5 5 T 9 O 13 D DISPLAY RINGING ASSIGNMENTS 17 J 5 5 21 Z 5 5 5 5 2 W 6 Y 10 P 14 F NEXT ROUTE NUMBER 18 5 5 22 K X 5 5 5 5 3 E 7 U 11 A 15 G PREVIOUS ROUTE NUMBER 19 L 5 5 23 C 5 5 5 5 4 R 8 I 12 S 16 H SELECT ROUTE NUMBER 20 5 5 24 ; V View ICLID Ringing Assignments Programming Steps 1. Press FLASH 43, button #17 to display ring assignments.
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3-38 Direct Inward Dialing (DID) Programming CO Line Attributes Programming Advancing to the Next Route Press the NEXT flexible button (FLASH 43, Button #18) to advance to the next ICLID Route number. Returning to a Previous Route Press the PREVIOUS flexible button (FLASH 43, Button #19) to return to the previous ICLID Route number. Selecting a Different Route 1. Press the SELECT ROUTE NUMBER flexible button (FLASH 43, Button #20) to select the desired route number. 2.
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Direct Inward Dialing (DID) Programming 3-39 CO Line Attributes Programming Description DID calls are treated as an incoming call and follow the same rules established for CO lines. DID information transferred from the network is captured and translated to direct a specific DID number to a specific station, ACD or Hunt group of stations, or Voice Mail group. The DID call appears at the destination station under an assigned LOOP or CO button.
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3-40 Direct Inward Dialing (DID) Programming CO Line Attributes Programming 4. Press HOLD to save the entry. A confirmation tone sounds. If the DID number is already in the DID Translation Table, the Route Number associated with the DID number displays. By default, the DID Table is filled with numbers. If error tone is received when the HOLD button is pressed, the DID Table is full and an entry needs to be deleted to make room for this new phone number. Name Assigned to DID Number Programming Steps 1.
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Direct Inward Dialing (DID) Programming 3-41 CO Line Attributes Programming Description By default, all entries in the DID Table (000–999) have phone numbers assigned. The following table shows the default configuration for the DID Table entries and the ICLID Ringing assignments.
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3-42 ISDN Programming - Page A CO Line Attributes Programming ISDN Programming - Page A Programming Steps 1. Press FLASH and dial [45]. The following message displays: I S D N AT T RI B U T E S S E LE C T A S LOT R A NG E 2. Enter a valid number for the range of lines being programmed. If only one line is being programmed, enter that number twice (001 001). If HOLD is pressed without entering a CO range, ALL CO lines (001-048 or 001-144) are selected. 3. Press HOLD to save the entry.
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ISDN Programming - Page A 3-43 CO Line Attributes Programming Basic Rate Interface (BRI) CO Type Programming Steps 1. Press BRI CO TYPE flexible button (FLASH 45, Page A, Button #1). 2. To view a CO type setting, enter a valid number (0-7). B R I CO T Y PE N I1 0-0 Description Changes to BRI CO Type area are not possible at this time (setting = NI1). Primary Rate Interface (PRI) CO Type Programming Steps 1. Press PRI CO TYPE flexible button (FLASH 45, Page A, Button #2). 2.
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3-44 ISDN Programming - Page A CO Line Attributes Programming Power Programming Steps 1. Press the POWER flexible button (FLASH 45, Page A, Button #5). P O WE R D I S A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press the HOLD button. A confirmation tone sounds and the display updates. Description Default = Disabled Directory Number Programming Steps 1. Press the DIRECTORY NUMBER flexible button (FLASH 45, Page A, Button #6).
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ISDN Programming - Page A 3-45 CO Line Attributes Programming Leading 1 Programming Steps 1. Press the LEADING 1 flexible button (FLASH 45, Page A, Button #8). L E A DI NG 1 E N A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press the HOLD button. A confirmation tone sounds and the display updates. Description 0 disables the leading 1 from being sent to the CO when users dial national long distance numbers.
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3-46 ISDN Programming - Page A CO Line Attributes Programming 7/8 Digit Number Plan Programming Steps 1. Press the 7/8 DIGIT NUMBER PLAN flexible button (FLASH 45, Page A, Button #10). 7 / 8 DG T N U MB E R P LA N I TU 0-1 2. Enter a 0 or 1 on the dial pad to select the desired Number Plan. [0] = Selects ITU number plan [1] = Selects CO number plan 3. Press the HOLD button. A confirmation tone sounds and the display updates.
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ISDN Programming - Page A 3-47 CO Line Attributes Programming Loopback Programming Steps 1. Press the LOOPBACK flexible button (FLASH 45, Page A, Button #12). LO OP B AC K N OR M A L 0-2 2. Enter a valid number (0-2) on the dial pad. [0] = Normal mode [1] = Near end mode [2] = Far end mode 3. Press the HOLD button. A confirmation tone sounds and the display updates. Default = Normal 10 Digit Number Plan Programming Steps 1. Press the 10 DIGIT NUMBER PLAN flexible button (FLASH 45, Page A, Button #13).
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3-48 ISDN Programming - Page A CO Line Attributes Programming ISDN Programming - Page B Programming Steps 1. Press FLASH and dial [45]. The following message displays: I S D N AT T RI B U T E S S E LE C T A S LOT R A NG E 2. Enter a valid number for the range of lines being programmed. If only one line is being programmed, enter that number twice (001 001). If HOLD is pressed without entering a CO range, ALL CO lines (001-048 or 001-144) are selected. 3. Press HOLD to save the entry.
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ISDN Programming - Page A 3-49 CO Line Attributes Programming Maximum Number Retransmission Programming Steps 1. Press the MAX # RETRANSMSN flexible button (FLASH 45, Page B, Button #1). M A X # R E T R AN S M S N N200 3 0-9 2. Enter a valid number (0-9) on the dial pad. 3. Press the HOLD button. A confirmation tone sounds and the display updates. Maximum Octets Programming Steps 1. Press the MAX OCTETS flexible button (FLASH 45, Page B, Button #2). M A X O CT E TS N201 000 -9 99 260 2.
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3-50 ISDN Programming - Page A CO Line Attributes Programming T-200 Programming Steps 1. Press the T-200 flexible button (FLASH 45, Page B, Button #5). T200 01 0 0-99 2. Enter a valid number (00-99 seconds) on the dial pad. 3. Press the HOLD button. A confirmation tone sounds and the display updates. Minimum TEI ID Check Message Programming Steps 1. Press the MIN TEI ID CHK MSG flexible button (FLASH 45, Page B, Button #6). M I N TE I I D CH K M S G T201 01 0 0-99 2.
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ISDN Programming - Page A 3-51 CO Line Attributes Programming Minimum XID Retransmission Programming Steps 1. Press the MIN XID RETRANSMSN flexible button (FLASH 45, Page B, Button #9). M I N X ID RE T R A NS M S N T204 3 0-9 2. Enter a valid number (0-9 seconds) on the dial pad. 3. Press the HOLD button. A confirmation tone sounds and the display updates. Inter-Digit T / O Programming Steps 1. Press the INTER-DIGIT T/O flexible button (FLASH 45, Page B, Button #10).
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3-52 ISDN Programming - Page A CO Line Attributes Programming Release Request Programming Steps 1. Press the RELEASE REQUEST flexible button (FLASH 45, Page B, Button #13). RELEASE REQUEST T308 04 0 0-99 2. Enter a valid number (00-99 seconds) on the dial pad. 3. Press the HOLD button. A confirmation tone sounds and the display updates. Link Disconnect Programming Steps 1. Press the LINK DISCONNECT flexible button (FLASH 45, Page B, Button #14). L IN K D I S CO NN E CT T309 30 2 0-30 2.
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T-1 Alarm Programming 3-53 CO Line Attributes Programming Restart Request Timer Programming Steps 1. Press the RESTART REQ TIMER flexible button (FLASH 45, Page B, Button #17). R E S TA R T R E Q TI M E R T316 120 0 -200 2. Enter a valid number (0-200 seconds) on the dial pad. 3. Press the HOLD button. A confirmation tone sounds and the display updates. T-1 Alarm Programming Programming Steps If the system is in the programming mode, continue using the program codes.
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3-54 T-1 Alarm Programming CO Line Attributes Programming The buttons on the digital telephone are defined as shown below when entering the T-1 Alarm programming area: 5 5 5 5 5 5 CARRIER LOSS 1 Q BIPOLAR VARIATIONS 5 T 9 O MINOR ALARM 13 D 17 J 21 Z 5 5 5 5 5 5 BLUE ALARM 2 W FRAME SLIP 6 Y 10 P MAJOR ALARM 14 F 18 K 22 X 5 5 5 5 5 5 YELLOW ALARM 3 E 5 DATA ERRORS 7 U 11 5 A TIME PERIOD 15 G 19 L 23 C 5 5 5 5 RED ALARM 4 R 8 CLEAR ALARM 12 I S ATTENDANT DISPLAY 16 H 20
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T-1 Alarm Programming 3-55 CO Line Attributes Programming Blue Alarm Programming Steps 1. Press the BLUE ALARM flexible button (FLASH 47, Button #2). Button #2 and Button #11 LEDs are lit steady. The following message displays: B LU E A LA R M E N A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press the HOLD button to save the entry. A confirmation tone sounds and the display updates. 4.
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3-56 T-1 Alarm Programming CO Line Attributes Programming Red Alarm Programming Steps 1. Press the RED ALARM flexible button (FLASH 47, Button #4). Button #4 and Button #11 LEDs are lit steady. The following message displays: R E D A L AR M E N A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD button to save entry. A confirmation tone sounds and the display updates. 4.
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T-1 Alarm Programming 3-57 CO Line Attributes Programming Frame Slip Alarm Programming Steps 1. Press FRAME SLIP flexible button (FLASH 47, Button #6). Button #6 and Button #11 LEDs are lit steady. The following message displays: S LI P E N A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD button to save entry. A confirmation tone sounds and the display updates. 4.
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3-58 T-1 Alarm Programming CO Line Attributes Programming Clear Alarm Programming Steps 1. Press the CLEAR ALARM flexible button (FLASH 47, Button #12). Button #12 LED is lit steady. The following message displays: D ATA E R R OR S C LE A R A LA R M P R E S S H O LD 2. Press the HOLD button to clear the alarm. A confirmation tone sounds. Description The Clear Alarm option allows the alarm condition reported to the Attendant Display to be cleared. Minor Alarm Programming Steps 1.
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T-1 Alarm Programming 3-59 CO Line Attributes Programming Time Period Programming Steps 1. Press the TIME PERIOD flexible button (FLASH 47, Button #15). Button #15 LED is lit steady. The following message displays: D ATA E R R OR S T IM E PE R IO D 0 5 0 0-99 2. Enter a valid number (00-99) on the dial pad which represents the time period limit. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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3-60 CO Line Attributes Programming T-1 Alarm Programming
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4 Station Attributes Programming This chapter describes the steps and procedures necessary to program station attributes.
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Page A Introduction 4-3 Station Attributes Programming Page A Introduction Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. 1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of the following messages displays: Flash 50 - Fixed Numbers S TAT IO N AT T R IB UT E S S E L E CT A S TATI O N R A N G E Flash 51 - Flexible Numbers E N T E R S TAT IO N N U M B E R 2.
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4-4 Page A Introduction Station Attributes Programming When programming the Page A features, the flexible buttons are mapped as follows: 5 5 5 PAGE ACCESS 1 Q PRIVACY 5 T OHVO 9 EXEC OVRD BLOCKING 13 5 CO, LOOP, POOL FLEX 17 5 PAGE C 5 21 O D J Z 5 5 DO NOT DISTURB 2 SYSTEM SPEED 6 CALL FORWARD 10 5 CO LINE RING OPTIONS 14 5 5 18 NEXT (FWD) 5 22 CONFERENCE W Y P F 5 3 LINE QUEUING 7 5 5 FORCED LCR 11 E U A NAME / NUMBER DISPLAY 15 G 5 PAGE A K X 5 19 NEXT (BACK) 5 23
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Page A Introduction 4-5 Station Attributes Programming Do Not Disturb Programming Steps 1. Press the DO NOT DISTURB flexible button (FLASH 50 or 51, Page A, Button #2). The following message displays: DO NOT D I S TU R B E N A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds.
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4-6 Page A Introduction Station Attributes Programming Executive Override Programming Steps 1. Press the EXECUTIVE OVERRIDE flexible button (FLASH 50 or 51, Page A, Button #4). The following message displays: E X E C O VE R R I D E DI S A B L E D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds.
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Page A Introduction 4-7 Station Attributes Programming Privacy (Per Station) Programming Steps 1. Press the PRIVACY flexible button (FLASH 50 or 51, Page A, Button #5). The following message displays: PR I VAC Y E N A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds.
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4-8 Page A Introduction Station Attributes Programming System Speed Dial Access Programming Steps 1. Press the SPEED flexible button (FLASH 50 or 51, Page A, Button #6). The following message displays: S Y S T E M S PE E D E N A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds.
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Page A Introduction 4-9 Station Attributes Programming Preferred Line Answer Programming Steps 1. Press the PREF LINE ANSWER flexible button (FLASH 50 or 51, Page A, Button #8). The following message displays: PREF LINE ANSWER E N A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds. Description Stations can be given the ability to answer a call by simply going off-hook.
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4-10 Page A Introduction Station Attributes Programming Call Forwarding Programming Steps 1. Press the CALL FORWARD flexible button (FLASH 50 or 51, Page A, Button #10). The following message displays: C A LL F OR WA R D E N A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds.
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Page A Introduction 4-11 Station Attributes Programming ACD Supervisor Monitor with Barge-In Programming Steps 1. Press the SUPV BARGE-IN flexible button (FLASH 50 or 51, Page A, Button #12). The following message displays: AC D S U P V B A R GE I N D I S A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds.
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4-12 Page A Introduction Station Attributes Programming Description The Executive Override Blocking feature allows or disallows override of an extension. This prevents a user with override capability from overriding a station. By default, Executive Override Blocking is disabled at all stations. The Executive Override Blocking feature also blocks an ACD Supervisor Monitor with Barge-In. CO Line Ringing Options Programming Steps 1.
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Page A Introduction 4-13 Station Attributes Programming Description The Name/Number Display feature displays the standard idle LCD showing the programmed 7-digit name and station number together. This option is programmable on a per station basis, however, the feature must be enabled/disabled in admin programming. If a station has this feature enabled but has not programmed a name, the name portion of the LCD is blank. The idle display priority is UCD/ACD, Hunt, Station/Name, or Station.
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4-14 Page B Introduction Station Attributes Programming Administration Access Programming Steps 1. Press the ADMIN ACCESS flexible button (FLASH 50 or 51, Page A, Button #18). The following message displays: A D M IN ACCE S S D I S A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disable [1] = Enable 3. Press HOLD to save the entry. A confirmation tone sounds. Description The Administration Access feature allows a station to access Database Administration.
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Page B Introduction 4-15 Station Attributes Programming 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit. The display updates to reflect current programming for Page A: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers X XX - X X X PAG E A E N T E R B U T TO N N U M B E R SXXX PAG E A E N T E R B U T TON N U MB E R XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number 4. Press button #20.
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4-16 Page B Introduction Station Attributes Programming Station Identification Programming Steps 1. Press the STATION ID flexible button (FLASH 50 or 51, Page B, Button #1). S TATI ON I D K E YS E T - IN F 2 4 BT N 0-8 2.
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Page B Introduction 4-17 Station Attributes Programming MAP #1 by default has all 12 CO Lines and all 36 Stations, 100–135. This provides a default layout for a 12x36 configuration. Station/Feature buttons are flexible and can be changed by the station user. CO Line buttons are NOT changeable.
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4-18 Page B Introduction Station Attributes Programming MAP #2 by default has 48 Stations, 100–147. All buttons are flexible and can be changed by the station user. This map can be duplicated on another DSS/BLF console and assigned to the same station.
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Page B Introduction 4-19 Station Attributes Programming MAP #3 is intended to be used with Map #2 in that it has additional stations 148-195. All of the buttons on Map #3 are flexible and can be changed by the station user. This map can be duplicated on another DSS/BLF console and assigned to the same station.
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4-20 Page B Introduction Station Attributes Programming MAP #4 by default has CO Lines 1-48 that appear in sequential order.
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Page B Introduction 4-21 Station Attributes Programming MAP #5 by default has CO Lines 49-96 that appear in sequential order. Provides the receiving station with CO Line buttons when used in conjunction with DSS Map #4 for 96 CO Line mapping.
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4-22 Page B Introduction Station Attributes Programming Station Day Class of Service (COS) Programming Steps 1. Press the DAY COS flexible button (FLASH 50 or 51, Page B, Button #2). D AY CO S 1 1-7 The seven classes of service are: COS 1 = No restrictions COS 2 = Table A governs COS 3 = Table B governs COS 4 = Table A and B govern COS 5 = Restricts [0], [1], [.
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Page B Introduction 4-23 Station Attributes Programming Station Night Class of Service (COS) Programming Steps 1. Press the NIGHT COS flexible button (FLASH 50 or 51, Page B, Button #3). a N IG H T CO S 1 1-7 The seven Classes of Service are: COS 1 = No restrictions. COS 2 = Table A governs COS 3 = Table B governs COS 4 = Table A and B govern COS 5 = Restricts [0], [1], [.], [#] dialed as first-digit and places a 7-digit maximum.
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4-24 Page B Introduction Station Attributes Programming Pickup Group(s) Programming Steps 1. Press the GROUP PICKUP flexible button (FLASH 50 or 51, Page B, Button #5). The following message displays: P I CK U P G R O U PS 1 0-8 2. Enter a valid number (1-8) to program Pickup Groups. [0] = No Group [1] = Group 1 [2] = Group 2 [3] = Group 3 [4] = Group 4 [5] = Group 5 [6] = Group 6 [7] = Group 7 [8] = Group 8 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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Page B Introduction 4-25 Station Attributes Programming School Zone Station Assignments Programming Steps 4. Press the SCHOOL ZONE flexible button (FLASH 50 or 51, Page B, Button #7). The following message displays: S CH O OL ZO NE D I S A B LE D 0-2 5. Dial a valid number (0-2) to assign a station as an Administrator, Classroom, or as neither. 0 = Disabled (neither Administrator or Classroom) 1 = Administrator 2 = Classroom 6. Press [HOLD]. A confirmation tone sounds.
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4-26 Page B Introduction Station Attributes Programming Line Group Access - Station Programming Steps 1. Press the CO LINE GROUP ACCESS flexible button (FLASH 50 or 51, Page B, Button #8). The following message displays: L IN E G R O U P ACCE S S 1 1-23 2. To add a Line Group, enter a valid number (00, or 01–23) to designate the outside line groups that the station can access, press 1, and then press HOLD to save the entry. A confirmation tone sounds and the display updates.
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Page B Introduction 4-27 Station Attributes Programming Off-Hook Preference Programming Steps 1. Press the OFF-HOOK PREF flexible button (FLASH 50 or 51, Page B, Button #10). The following message displays: O F F H OO K P R E F E N CE BT N 0 0 D I S A B LE D XXY 2. Enter a valid button number (01–24) or (00) to indicate no specific button is preferred. (SLTs use [01] to enable or [00] to disable.) 3.
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4-28 Page B Introduction Station Attributes Programming Flexible Button Programming Steps 1. Press the BUTTON ASSIGN flexible button (FLASH 50 or 51, Page B, Button #11). The following message displays: F L E X B U T TON P R OG E N T E R B U T TON D ATA 2. Enter a valid button number [01-24] to program. 3.
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Page B Introduction 4-29 Station Attributes Programming To Assign a Pool Group Button: Enter: [BB], [3], [GG], [HOLD] BB = Flexible Button Number 3 = Code for Pool Button for Specific Group GG = Line Group Number (00-23) 21 B u t t on Nu m b er 3 Pool Cod e 02 H O LD L in e G ro up When upgrading software from FP2 to FP3, which supports this feature, all previously programmed trunk groups will be lost.
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4-30 Page B Introduction Station Attributes Programming Description Each Digital Telephone has 8, 12, or 24 flexible buttons that can be programmed. One of the following operations can be selected in administrative programming for each button. Assign a Flexible Button (user programmable) When a button is assigned as a Flexible button, the user then has the ability to program any features or functions (to which the user has access) on the buttons.
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Page B Introduction 4-31 Station Attributes Programming 24-Button Default : 5 1 Q STA 104 5 5 T STA 108 5 9 O CO 1 5 13 D CO 5 5 17 J CALL BACK 5 21 Z STA 100 5 2 STA 105 5 6 STA 109 5 10 CO 2 5 14 CO 6 5 18 PICKUP 5 22 STA 101 5 3 STA 106 5 7 STA 110 5 11 CO 3 5 15 LOOP 5 19 DND 5 23 STA 102 W Y P F K X 5 4 R STA 107 5 8 I STA 111 5 12 S CO 4 5 16 H POOL 5 20 ; LINE QUEUE 5 24 V STA 103 E U A G L C 12-Button Default 5 1 Q CO 1 5 5 T CALL BACK 5 9 O STA 100 5 2 CO 2 5 6 PICKUP 5 10 STA 101 5 3
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4-32 Page B Introduction Station Attributes Programming Keyset Mode Programming Steps 1. Press the KEYSET MODE flexible button (FLASH 50 or 51, Page B, Button #12). The following message displays: K E YS E T M O DE I NA CTI V E M O DE 0-5 2.
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Page B Introduction 4-33 Station Attributes Programming Display Flexible Buttons Programming Steps Press the DISPLAY BUTTONS flexible button (FLASH 50 or 51, Page B, Button #14) to display programming assignments. The following message displays: B U T TONS X XX - Y Y Y 0 1 D1 0 0 0 2 D 1 0 1 0 3 D1 0 3 0 4 D 1 0 4 XXX = Station Number BB = Button Number YYY = Button Function (Refer to Table 4-3.
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4-34 Page B Introduction Station Attributes Programming Table 4-3: Flexible Button Display Designations Flex Button 1LGIN 1LOUT 2LGIN 2LOUT A[AAAA] ACALM ACCT AMEM ANS AOVR APAGE AUNA AUTOR AVL B[9BBB] C[XXXX] CAMP CBAK CID CIQ CLCRQ CONF CQD CSM D[XXXX] DIALN DISCO DND DRG E911 EAC EOR EP[N] FFW FLASH FWD GPU H[HHHH] HELP HFREE HOLD HPT IAC IANS ICM IP[N] IUANS LCR LINEQ L[LLL] Designation Agent Primary Login Agent Primary Logout Agent Secondary Login Agent Secondary Logout ACD Group with Pilot Number
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Page B Introduction 4-35 Station Attributes Programming Light Control Programming Steps 1. Press the LIGHT CONTROL flexible button (Flash 50 or 51, Page B, Button #15). The following message displays: LI G H T CON TR O L NO NE 0-4 2. Enter a valid number (0-4) to change the mode of an ICLID phone. [0] = None [1] = Button Incoming Ringing @ 480 ipm [2] = Voice Mail @ 240 ipm [3] = Message Wait @ 60 ipm [4] = Headset @ Steady 3. Press HOLD to save the entry.
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4-36 Page C Introduction Station Attributes Programming Page C Introduction Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. 1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of the following messages displays: Flash 50 - Fixed Numbers S TAT IO N AT T R IB UT E S S E L E CT A S TATI O N R A N G E Flash 51 - Flexible Numbers E N T E R S TAT IO N N U M B E R 2.
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Page C Introduction 4-37 Station Attributes Programming Description Use Flash 50 programming when you want to modify a range of stations’ attributes using fixed station numbers. Use Flash 51 programming to modify a single station’s attributes using a flexible station number. Range programming enables the programmer to change a specific parameter or a few parameters for a range of stations, leaving intact the remaining data fields not requiring changes.
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4-38 Page C Introduction Station Attributes Programming Internal Busy Destination 1. Press FLASH 50 or FLASH 51, Page C, Button #2. The following message displays: I NT E R NA L B U S Y F W D # ### 2. Enter a valid number and press HOLD. 3. To delete the entry, press the [#] key and then press HOLD. External No Answer Destination 1. Press FLASH 50 or FLASH 51, Page C, Button #3. The following message displays: E X T E R N AL N O A NS W E R F W D # ### 2. Enter a valid number and press HOLD. 3.
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Page C Introduction 4-39 Station Attributes Programming Speed Dial Access Programming Steps 1. Press the SPEED DIAL ACCESS button (FLASH 50 or FLASH 51, Page C, Button #6). The following message displays: S YS S P E E D B IN # ##- ### 100 -9 99 2. Enter a range of speed bins to be allowed (100-999). 3. Press HOLD to save the entry. Description The System Speed Dial Access feature has 900 entries available (with expanded memory). A station can be allowed or denied access to bins 100-999.
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4-40 Page C Introduction Station Attributes Programming Erasing a Flexible Code 1. Select the desired code. 2. Press Button 1 (must be lit). 3. Press Button 2. 4. Press HOLD. Description The Flexible Numbering feature allows the system numbering plan to be modified from its default value to accommodate specific customer requirements. Station, Pilot, and Feature Access Code numbers may be changed with this feature. The length of these numbers may also be modified to meet specific customer applications.
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5 ICLID (Caller ID) Route Programming This chapter provides the functional and implementation definitions for adding the ICLID features to the infinite DVXPlus II/III/IV System.
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Introduction 5-3 ICLID (Caller ID) Route Programming Introduction ICLID, or Caller ID, is a service provided from the telephone company. Usually this service provides the number and name (not available in some cases) of the calling party for identification prior to answering the call. Calling party number and name are delivered in between this first and second ring using FSK (Frequency Shift Key) format.
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5-4 ICLID Features ICLID (Caller ID) Route Programming Incoming Number/Name for SMDR Records When the Incoming Number/Name feature is implemented, the system operates normally in the absence of ICLID information or the failure of the ICLID equipment. If the information is present at the time that an SMDR record is generated for a call, it alters the content and format of the SMDR output record.
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ICLID Features 5-5 ICLID (Caller ID) Route Programming Enable / Disable Programming Steps 1. Press the DISABLE/ENABLE flexible button (FLASH 56, Button #1). 2. Enter a valid number (0 or 1) on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds. Description The ICLID (Incoming Calling Line IDentification) feature was added to the DVXPlusII/III/IV System.
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5-6 ICLID Features ICLID (Caller ID) Route Programming Port Assignment Programming Steps 1. Press the PORT flexible button (FLASH 56, Button #4) to determine which port to use for ICLID information. 2.
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6 Automatic Call Distribution (ACD) The ACD Group feature is available with optional software.
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ACD Group Programming 6-3 Automatic Call Distribution (ACD) ACD Group Programming Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. 1. Press FLASH and dial [60]. 2. Enter the group number (550-565) on the dial pad. 3. Press HOLD. A confirmation tone sounds and the display updates. Description There can be 16 ACD groups of up to 252 stations each. The ACD groups use a pilot hunting technique.
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6-4 ACD Group Programming Automatic Call Distribution (ACD) ACD Group Name Programming Steps 1. Press the GROUP NAME flexible button (FLASH 60, Button #1). The following displays: A X X XX NA M E AXXXX 2. Enter the desired name using the dial pad (up to eight characters).
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ACD Group Programming 6-5 Automatic Call Distribution (ACD) To delete an Alternate ACD Group: 1. Press [#]. 2. Then press the HOLD button. Description An Alternate ACD Group can be programmed so if no station in a group is available, the alternate group is checked for an available station. This provides a way to chain or link ACD groups together. ACD Overflow Station Assignment Programming Steps To assign an ACD Overflow Station: 1. Press FLASH and dial [60]. 2.
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6-6 ACD Group Programming Automatic Call Distribution (ACD) 5. Enter a valid flexible station number of the desired ACD Supervisor station. A X X XX # ### S U PE R V IS OR S TA 6. Press HOLD to save the entry. A confirmation tone sounds and the display updates. To delete an ACD Supervisor Station: 1. Press [#] three times. 2. Then press the HOLD button. Description The ACD Supervisor Station assignment feature provides a means to assign each ACD group a supervisor.
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ACD Group Programming 6-7 Automatic Call Distribution (ACD) Wrap-Up Timer Programming Steps 1. 2. 3. 4. Press FLASH and dial [60]. Enter the ACD Group number (550-565) on the dial pad. Press HOLD. A confirmation tone sounds and the display updates. Press the WRAPUP TIMER flexible button (FLASH 60, Button #6). The following message displays: AC D XX X X 004 W R AP U P T IM E 0 -999 5. Enter a valid number on the dial pad which corresponds to 0-999 seconds (0=disable). 6. Press HOLD to save the entry.
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6-8 ACD Group Programming Automatic Call Distribution (ACD) Description The Primary Agent Assignment feature allows stations serving as primary agents to be entered into the ACD group. Agents can login to primary and secondary group. Primary agents ACD calls from their primary group are presented ahead of ACD calls in their secondary group. Overflow Station Forward (Flash 06, button #6) allows/disallows excess calls to be forwarded to another station.
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ACD Group Programming 6-9 Automatic Call Distribution (ACD) Guaranteed Recorded Announcement Programming Steps 1. 2. 3. 4. Press FLASH and dial [60]. Enter the ACD Group number (550-565) on the dial pad. Press HOLD. A confirmation tone sounds and the display updates. Press the GUARANTEED RAN flexible button (FLASH 60, Button #9). The following message displays: A X X XX # G UA R A NTE E D R A N 1-8 5. Enter a valid number (1-8) for the desired RAN Announcement Table or a (#) to remove the entry. 6.
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6-10 ACD Group Programming Automatic Call Distribution (ACD) Secondary Recorded Announcement Programming Steps 1. 2. 3. 4. Press FLASH and dial [60]. Enter the ACD Group number (550-565) on the dial pad. Press HOLD. A confirmation tone sounds and the display updates. Press the SECONDARY RAN flexible button (FLASH 60, Button #11). The following message displays: A X X XX # S E CON DA RY R A N 1 -8 5. Enter a valid number (1-8) for the desired RAN Announcement Table or a (#) to remove the entry. 6.
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ACD Group Programming 6-11 Automatic Call Distribution (ACD) ACD Overflow Timer Programming Steps 1. 2. 3. 4. Press FLASH and dial [60]. Enter the ACD Group number (550-565) on the dial pad. Press HOLD. A confirmation tone sounds and the display updates. Press the OVERFLOW TIMER flexible button (FLASH 60, Button #13). The following message displays: A X X XX 060 OV E R F LO W 000 -6 00 5. Enter a valid number on the dial pad which corresponds to 000–600 seconds. 6. Press HOLD to save the entry.
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6-12 ACD Timers Automatic Call Distribution (ACD) ACD Timers Programming Steps Press FLASH and dial [61]. The following message displays: AC D TI M E R S E N T E R B U T TON N U MB E R Description Six timers for ACD operation are programmable on a system-wide basis. The ACD timers include: A Ring Timer, Message Interval Timer, an Overflow Timer (Flash 60, Button #13), a No Answer Recall Timer, a No Answer Retry Timer, and a Guaranteed Message Timer. Each timer is described in the following section.
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ACD Timers 6-13 Automatic Call Distribution (ACD) ACD Message Interval Timer Programming Steps 1. Press the MIT TIMER flexible button (FLASH 61, Button #2). The following message displays: M E S S AG E IN TE R VAL 060 000 -6 00 2. Enter a valid number on the dial pad which corresponds to 000-600 seconds. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. The ACD Ring and Message Interval timers only apply when RAN ports are specified.
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6-14 ACD Timers Automatic Call Distribution (ACD) ACD No-Answer Retry Timer Programming Steps 1. Press the NO-ANSWER RETRY TIMER flexible button (FLASH 61, Button #6). The following message displays: N O AN S WE R 300 R E TRY 000 -9 99 2. Enter a valid number on the dial pad which corresponds to 000-999 seconds. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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ACD Announcement Tables 6-15 Automatic Call Distribution (ACD) ACD Announcement Tables Programming Steps If Recorded Announcement (RAN) devices are installed to operate with ACD, these tables must be programmed. 1. Press FLASH and dial [62]. The following message displays: A NN OU N CE M E N T TA B LE 1 T Y P E # I D X # ### TI ME ## # The top left button in the flexible button field is lit for programming ACD RAN Announcement Table #1. 2.
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6-16 ACD Announcement Tables Automatic Call Distribution (ACD) To program a table for Digital Voice Mail: 1. Press the TABLE X flexible button (1-8). 2. Dial [4] for the Digital Voice Mail function type. 3. Dial the desired Voice Mail Group number, using a 4-digit format, e.g., for Voice Mail Group 440, enter 0440. 4. Dial a three-digit menu number [000-999]. 5. Dial [0-9]. 0 = No DTMF Detection, No Messages Played. (Default) 1 = DTMF Detection, No Message. 2 = No DTMF, Place In Queue Message.
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ACD Announcement Tables 6-17 Automatic Call Distribution (ACD) When using the Digital Voice Mail as a RAN Announcer, the following options are available: Table 6-2: Voice Mail RAN Announcer Options Option Action 0 Do NOT take a menu action on any DTMF dialed by the caller; DO NOT play Place in Queue or Hold Time message. (Default) 1 Take menu action only on DTMF dialed by the caller; DO NOT play Place in Queue or Hold Time message.
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6-18 PC / ACD Interface Trace Automatic Call Distribution (ACD) PC / ACD Interface Trace Programming Steps Press FLASH and dial [63]. The following message displays: AC D _ E V T _ TR AC E I / O B AU D NO 1 9600 Description The PC/ACD Interface Trace feature is available with optional software.
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PC / ACD Interface Trace 6-19 Automatic Call Distribution (ACD) Trace Port Assignment Programming Steps 1. Press the TRACE PORT ASSIGNMENT flexible button (FLASH 63, Button #2) to determine which port to use for the PC/ACD Interface Trace. 2.
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6-20 Automatic Call Distribution (ACD) PC / ACD Interface Trace
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7 Uniform Call Distribution (UCD) This chapter provides the functional steps necessary to use the UCD features with the infinite DVXPlus II/III/IV System. To implement the call coverage desired, you must first enter the Programming Mode.
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UCD Group Programming 7-3 Uniform Call Distribution (UCD) UCD Group Programming Programming Steps 1. Press FLASH and dial [60]. The following message displays: U C D AT TR I B U TE S S E LE C T A GR OU P 2. Enter the group number (550-557) on the dial pad. 3. Press HOLD. Description There can be eight UCD Groups of no more than eight stations each. The UCD Groups use a pilot hunting technique.
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7-4 UCD Group Programming Uniform Call Distribution (UCD) Alternate UCD Group Assignment Programming Steps To establish an Alternate UCD Group: 1. Press FLASH and dial [60]. 2. Enter the UCD Group number (550-557) on the dial pad. 3. Press HOLD. A confirmation tone sounds and the display updates. 4. Press the ALTERNATE GROUP flexible button (FLASH 60, Button #2). A X X XX A LTE R NAT E G R O U P # ### 5. Enter another UCD Group number to designate the Alternate UCD Group. 6.
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UCD Group Programming 7-5 Uniform Call Distribution (UCD) UCD Primary Agent Assignments Programming Steps 1. 2. 3. 4. Press FLASH and dial [60]. Enter the fixed or flexible group number (550-557) on the dial pad. Press HOLD. Press the PRIMARY AGENT flexible button (FLASH 60, Button #7). The following message displays: A X X XX END PR I M AR Y AG E NTS 5. To add a station as a primary agent of the UCD group, use the dial pad as follows: Enter XXXX 1 (XXXX = flexible station number).
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7-6 UCD Timers Uniform Call Distribution (UCD) Secondary Recorded Announcement Programming Steps 1. 2. 3. 4. Press FLASH and dial [60]. Enter the UCD Group number (550-557) on the dial pad. Press HOLD. Press the SECONDARY RAN flexible button (FLASH 60, Button #11). A X X XX # S E CON DA RY R AN 1-8 5. Enter a valid number (1-8) for the desired RAN Announcement Table or a (#) to remove the entry. 6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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UCD Timers 7-7 Uniform Call Distribution (UCD) UCD Ring Timer Programming Steps 1. Press the RING TIMER flexible button (FLASH 61, Button #1). The following message displays: R I NG 060 000 -3 00 2. Enter a valid number on the dial pad which corresponds to 000-300 seconds. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Description The UCD Ring Timer determines how long a call rings into a busy UCD group before being presented to the first recorded announcement.
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7-8 UCD Timers Uniform Call Distribution (UCD) UCD Overflow Timer Programming Steps 1. Press the OVERFLOW TIMER flexible button (FLASH 61, Button #3). The following message displays: O V E R F LOW 060 000 -6 00 2. Enter a valid number on the dial pad which corresponds to 000-600 seconds. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Description The UCD Overflow Timer determines the total length of time a caller remains in queue for a particular UCD group.
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UCD Timers 7-9 Uniform Call Distribution (UCD) UCD No-Answer Recall Timer Programming Steps 1. Press the NO-ANSWER RECALL TIMER flexible button (FLASH 61, Button #5). The following message displays: N O - A NS RE CA LL 000 000 -3 00 2. Enter a valid number on the dial pad which corresponds to 000-300 seconds. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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7-10 UCD Announcement Tables Uniform Call Distribution (UCD) UCD Announcement Tables Programming Steps If Recorded Announcement (RAN) devices are installed to operate with UCD, these tables must be programmed. 1. Press FLASH and dial [62]. The following message displays: A NN OU N CE M E N T TA B LE 1 T Y P E # I D X # ### TI ME ## # The top left button in the flexible button field is lit for programming UCD RAN Announcement Table #1. 2.
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UCD Announcement Tables 7-11 Uniform Call Distribution (UCD) To program a table for Digital Voice Mail: 1. Press the TABLE X flexible button (1-8). 2. Dial [4] for the Digital Voice Mail function type. 3. Dial the desired Voice Mail Group number, using a 4-digit format, e.g., for Voice Mail Group 440, enter 0440. 4. Dial a three-digit menu number [000-999]. 5. Dial [0-9].
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7-12 UCD Announcement Tables Uniform Call Distribution (UCD) When using the Digital Voice Mail as a RAN Announcer, the following options are available: Table 7-1: Voice Mail RAN Announcer Options Option Action 0 Do NOT take a menu action on any DTMF dialed by the caller; DO NOT play Place in Queue or Hold Time message. (Default) 1 Take menu action only on DTMF dialed by the caller; DO NOT play Place in Queue or Hold Time message.
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8 Voice Mail Groups (VM) This chapter provides the functional steps necessary to use the Voice Mail features with the infinite DVXPlus II/III/IV System. To implement the voice mail options desired, you must first enter the Programming Mode.
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Voice Mail Programming 8-3 Voice Mail Groups (VM) Voice Mail Programming Programming Steps 1. Press FLASH and dial [65]. The following message displays. V X X XX E N T E R B U T TO N N U M B E R [XXXX] = 3- or 4-digit flexible Voice Mail Group number The top left button in the flexible button field is lit for programming Voice Mail Group 440. 2. To change Voice Mail groups or enter further voice mail groups, press the appropriate flexible button, 1-8 (440–447) and perform the following procedures.
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8-4 Voice Mail Programming Voice Mail Groups (VM) The buttons on the digital telephone are defined as shown when entering the Voice Mail programming area: : VM GROUP 1 XXXX 1 Q VM GROUP 2 XXXX 2 W 5 5 VM GROUP 5 XXXX 5 T VM GROUP 6 XXXX 6 Y 5 5 ALTERNATIVE VM GROUP 9 O STANDARD LEAVE 10 5 5 VM GROUP 3 XXXX 3 E 5 VM GROUP 7 XXXX 7 U 5 P 5 BUSY LEAVE 14 F RETRIEVE VM GROUP 4 XXXX 4 R 5 VM GROUP 8 XXXX 8 I STATION ASSIGN 12 S 5 11 A 5 5 15 G 5 16 H NO ANS LEAVE 13 D 5
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Voice Mail Programming 8-5 Voice Mail Groups (VM) Standard Leave Mail Index Entry Programming Steps 1. Press the STANDARD LEAVE flexible button (FLASH 65, Button #10). 2. Enter a valid Standard Leave Mail Index number (0-7) on the dial pad. V X X XX S TA ND AR D LE AV E # 0-7 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. To delete a leave mail index entry: 1. Press [#] in the desired location on the keypad. 2. Then press the HOLD button.
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8-6 Voice Mail Programming Voice Mail Groups (VM) Station Assignments Programming Steps 1. Press the STATION ASSIGN flexible button (FLASH 65, Button #12). 2. Enter SSS 1 to add a station (SSS = 3- or 4-digit flexible VM station number), -orEnter SSS 0 to delete a station (SSS = 3- or 4-digit flexible VM station number). V X X XX # ### , S TA ### #, ## ##, ## ## , # ### , # ## #, ### #, ## ## 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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Voice Mail Outpulsing Table 8-7 Voice Mail Groups (VM) Busy Leave Mail Index Entry Programming Steps 1. Press the BUSY LEAVE flexible button (FLASH 65, Button #14). 2. Enter a valid Busy Leave Mail Index number (0-7) on the dial pad: V X X XX B U S Y L E AV E # 0-7 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. To delete a busy leave mail index entry: 1. Press [#], then press HOLD.
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8-8 Voice Mail Outpulsing Table Voice Mail Groups (VM) 5 5 TABLE 0 1 TABLE 4 5 5 Q DISCONNECT TABLE 8 9 O 5 W 5 TABLE 5 6 Y 5 5 10 P 5 T TABLE 1 2 TABLE 2 3 E 5 TABLE 3 4 R TABLE 7 8 I TABLE 6 7 U 5 5 11 A 5 12 S 5 13 D 5 14 F 5 15 G 5 16 H 5 17 J 5 18 K 5 19 L 5 20 ; 5 21 Z 5 22 X 5 23 C 5 24 V Suggested Uses: Build a table (0 for example) for any additional digits other than the station extension number (e.g.
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Voice Mail In-Band Features 8-9 Voice Mail Groups (VM) Description A disconnect signal can be programmed into the DVXPlusII/III/IV System to notify the VM system that a call has been abandoned. This is accomplished through in-band signaling. If a CO or Intercom disconnect signal is detected, the DVXPlusII/III/IV System sends a series of DTMF digits programmed in the voice mail disconnect table to the voice mail port. This can be any digit stream up to 12 digits including [.] and [#].
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8-10 Voice Mail In-Band Features Voice Mail Groups (VM) Voice Mail In-Band Digits Programming Steps 1. Press the IN-BAND DIGS CO CALL flexible button (FLASH 67, Button #1). The following message displays. I N- B AN D D IG S CO C AL L E N A B LE D 0-1 2. Enter a 0 or 1 to Enable/Disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
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Voice Mail In-Band Features 8-11 Voice Mail Groups (VM) Voice Mail Broker Programming Steps 1. Press the VM BROKER CALLS flexible button (FLASH 67, Button #3). The following message displays: V M B R OK E R C AL LS E N A B LE D 0-1 2. Enter a 0 or 1 to Enable/Disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Description The Voice Mail Broker Calls feature modifies the operation of voice mail ports when disabled.
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8-12 Voice Mail In-Band Features Voice Mail Groups (VM) Voice Mail Modem Access Programming Steps To enable or disable the VM port: 1. Press the VM PORT flexible button (FLASH 67, Button #6). The following message displays: V M PO R T D I S A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT . . . VM Port is disabled.
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9 Exception Tables This chapter provides the functional steps necessary to use the Exception Tables with the infinite DVXPlus II/III/IV System. To implement the toll restriction options desired, you must first enter the Programming Mode.
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Exception Tables Programming 9-3 Exception Tables Exception Tables Programming The infinite DVXPlusII/III/IV Systems offer a flexible means of applying toll restriction to stations or individuals. Dialing privileges (or toll restriction) is determined through assignment of station and CO line Class Of Service (COS). Several types of restriction can be derived simply by programming COS assignments and CO line access to stations. This may, in some cases, be all that is necessary.
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9-4 Exception Tables Programming Exception Tables Rules for Setting Up Allow/Deny Tables Rule 1--- If both tables (Allow and Deny) have no entries, no restriction is applied. Rule 2--- If entries are made in the Allow Table and only there, then only those numbers are allowed. All other dialing is denied. Rule 3--- If entries are made in the Deny Table and only there, then only those numbers are denied. All other dialing is allowed.
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Related Items To Toll Restriction 9-5 Exception Tables Related Items To Toll Restriction CO/PBX Lines When CO lines are marked as PBX lines the system first checks the PBX code table for a valid match. If the first digits dialed do not match the entries in the PBX code table the call is considered an attempt to call another PBX extension and no toll restriction is applied. If the first digits dialed are found in the PBX code table (FLASH 12), toll restriction starts with the next dialed digit.
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9-6 Toll Restriction Exception Tables Toll Restriction Entering Toll Table Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. 1. Press FLASH and dial [70]. The following message displays: E X TA B LE S E N T E R B U T TON NUMBER 2. To program Allow/Deny tables, press the appropriate Table button and enter information as outlined in the following procedures. 3.
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Toll Restriction 9-7 Exception Tables When the system searches the Allow and Deny tables, the entries are checked starting with Bin 01 and proceeding sequentially through the table to the last bin. In addition the Allow Table is always searched before looking at the Deny Table. Therefore, the entry order is important. Entries that are specific (e.g., [1716] ) are placed ahead of entries that are more general (usually include Do Not Care digits; e.g., [1 D 1] ).
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9-8 Toll Restriction Exception Tables Example If [1 555 1212] is allowed but [1+] numbers are denied, by an entry into the Deny Table, [1 555 1212] is entered into the Allow Table as an allowed number. Allow Table A is referenced and searched first (before Deny Table A) when Station COS is 2 and CO Line COS is either 1 or 2. Allow Table B is referenced and looked at first (before Deny Table B) when Station COS is 3 and CO Line COS is either 1 or 3.
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Toll Restriction 9-9 Exception Tables Deny Table Programming Steps 1. Press the DENY TABLE A or DENY TABLE B flexible button (FLASH 70, Button #2 or #4). The following message displays: DENY 01E TA B LE A 02E 2. When the first two bin locations are displayed, enter the 2-digit bin number (01–10) of the bin to be programmed. 3. Enter the deny code: . [0–9], [ ], [#] = Corresponding deny digits numbers MUTE = Do Not Care digit 4. Press the HOLD button to save the entry.
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9-10 Toll Restriction Exception Tables Special Table Programming Steps To program a Special Table, it is first necessary to assign an area code to the table (except for the home area code). 1. Press the appropriate AREA CODE TABLE (#1 to #3) flexible button (FLASH 70, Buttons #9 to #11). The following message displays: S PE C I AL TA B LE 1 AC 2. Enter a valid area code. 3. Press the HOLD button to save the entry. A confirmation tone sounds and the display updates.
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Toll Restriction 9-11 Exception Tables 5 5 ALLOW TABLE A 1 SPECIAL TABLE 1 5 AREA CODE TABLE 1 9 5 5 Q 5 T DENY TABLE A 2 SPECIAL TABLE 2 6 5 5 Y AREA CODE TABLE 2 10 O 5 W ALLOW TABLE B 3 SPECIAL TABLE 3 7 AREA CODE TABLE 3 11 P 5 E U 5 5 A 5 DENY TABLE B 4 R SPECIAL TABLE 4 8 I DISPLAY TABLES 12 S 5 13 D 5 14 F 5 15 G 5 16 H 5 17 J 5 18 K 5 19 L 5 20 ; 5 21 Z 5 22 X 5 23 C 5 24 V Display Toll Table Entries Programming Steps Press the DIS
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9-12 Exception Tables Toll Restriction
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10 Least Cost Routing (LCR) This chapter provides the functional steps necessary to use the LCR features with the infinite DVXPlus II/III/IV System. To implement the most economical routes for an outside call, you must first enter the Programming Mode.
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Introduction 10-3 Least Cost Routing (LCR) Introduction Least Cost Routing (LCR) was designed to select the most economical programmed route for an outgoing call. When a station user dials an outside number, the LCR feature analyzes the number and then automatically chooses an outside line from the group that has been programmed as most economical.
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10-4 LCR Tables Least Cost Routing (LCR) Default LCR Database In an effort to decrease installation and set-up time usually associated with LCR, a default LCR Database has been incorporated. The default LCR Database provides basic routing for all local and long distance dialing. Exception Tables The Exception Table is used to route operator assisted calls and any other calls which would use a one or two-digit number rather than a three-digit area code.
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LCR Tables 10-5 Least Cost Routing (LCR) ROUT E ASSIGNED FROM 6-DIGIT TABLE Figure 10-1: LCR Flowchart
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10-6 LCR Operation Least Cost Routing (LCR) LCR Operation Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. 1. Press FLASH and dial [75]. The following message displays: LC R TAB L E S E N T E R B U T TON N U MB E R 2. There are eight tables which can be programmed here for LCR (you must also program LCR Class of Service in Station Programming).
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LCR Operation 10-7 Least Cost Routing (LCR) 3-Digit Area / Office Code Table Programming Steps 1. Press the 3-DIGIT TABLE flexible button (FLASH 75, Button #1). The following displays: 3 DI G I T R O U TI NG TA B LE E N TE R L NN N R RY PP H O LD L = [0] for Non-Leading 1 (1 not dialed), [1] for Leading 1 (1 is dialed) NNN = Area/Office Code RR = Route List Number 00-15 Y = [0] Do not go to 6-digit table, [1] Go to 6-digit table PP = Number of digits expected to be dialed. 2.
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10-8 LCR Operation Least Cost Routing (LCR) Description The 6-Digit Office Code Table determines a route for one or a group of individual office codes within an area code. Certain office codes within an area code can be given unique or special routing. If the office code dialed is not found in the 6-digit Office Code Table, the call is then routed according to the route list table as was entered in the 3-digit table.
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LCR Operation 10-9 Least Cost Routing (LCR) 2. To create an entry, dial: a. [RR] b. [T] c. [GG] d. [DD] e. [L] 3. Press [HOLD] to save the entry. A confirmation tone sounds and the display updates. 4. To enter additional CO Line groups in the same Time Period Route List number: a. Dial [GG] b. Dial [DD] c. Dial [L] d. Press [HOLD] Entering Data for a Different Time Period Route List 1. Press program FLASH 75, Button #4 and enter all data (RR T GG DD L). 2.
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10-10 LCR Operation Least Cost Routing (LCR) The system then begins to check for idle lines in the first entered CO line group and proceeds until an idle line is found. While it is searching for an idle CO line the Station LCR COS is checked against the entries for LCR COS Priority of the specific CO line groups (see LCR COS Priority explanation).
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LCR Operation 10-11 Least Cost Routing (LCR) 2. Enter the table information as follows: T T = Insert/Delete Table Number 00–19 X = [0] Pre-Delete numbers (first digits dialed in the number), -or[1] Pre-Insert numbers (insert digits in front of number dialed, -or[2] Post-Insert numbers (insert digits behind number dialed). DDD = Digits (up to 16-digits may be deleted from the beginning of the number dialed and up to 40 digits can be inserted (20 pre and 20 post). 3.
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10-12 LCR Operation Least Cost Routing (LCR) Daily Start Time Table Programming Steps 1. Press the DAILY START flexible button (FLASH 75, Button #6). The following displays: D A ILY S TA R T T IM E TA B LE HHMM HHMM HHMM HHMM H O LD 2. Enter times in military format (2400 hours) in succession. 3. Press the HOLD button to save the entry. A confirmation tone sounds; display updates. Default times are 0800, 1700, 2300 (8 AM, 5 PM, and 11 PM), and the fourth time is disabled (####).
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LCR Operation 10-13 Least Cost Routing (LCR) Weekly Schedule Table Programming Steps 1. Press the WEEKLY SCHED flexible button (FLASH 75, Button #7). The following displays: W E E K LY S CH E D U L E TAB L E EN TER D T T T T H O LD D = Day of the Week: [0] = Monday [1] = Tuesday [2] = Wednesday [3] = Thursday [4] = Friday [5] = Saturday [6] = Sunday T = Time Period Route List (1-4) to use for the time-of-day (based on the Daily Start Time table).
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10-14 LCR Operation Least Cost Routing (LCR) Example If a call is placed at 5:45 pm on a Monday, then according to the Daily Start Time Table (using default values) the entry for time period two of the weekly schedule is checked. Because it is Monday the entry for time period two on Monday is used and the result is that the Time Period Route List number two (again using default values) is used for all routes.
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LCR Operation 10-15 Least Cost Routing (LCR) Default LCR Database Programming Steps In an effort to decrease installation and set up time usually associated with LCR, a default LCR database was incorporated. Description The default LCR database provides basic routing for local and long distance dialing. Default entries have been made in the 3-Digit Table for local office codes (NNXs) and all area codes (NPAs).
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10-16 Least Cost Routing (LCR) LCR Operation
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11 Initializing Database Parameters This chapter describes the procedures and steps necessary to initialize the system database, returning any programmed data to its original or default value.
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Introduction 11-3 Initializing Database Parameters Introduction Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. Press FLASH and dial [80]. The following message displays: I NI TI A LI ZE DATAB A S E E N T E R B U T TON N U M B E R Description This section lets portions of the database be initialized individually. The initialization occurs regardless of the position of switch #8 on the MPB.
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11-4 Introduction Initializing Database Parameters Description The System Parameters may be initialized setting all data fields to their original, default values. The following data fields are returned to their default values upon initializing the System Parameters.
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Introduction 11-5 Initializing Database Parameters Table 11-1: System Parameter Defaults Program Code Flex Button Features FLASH 05 Default Value (after initialization) SYSTEM FEATURES 1 1 Attendant Override Disabled 2 Hold Preference 3 External Night Ring Disabled 4 Executive Override Warning Tone Enabled 5 Page Warning Tone Enabled 6 Background Music Channel Enabled 7 Least Cost Routing Disabled 8 Account Codes - Forced Disabled 9 Group Listening Disabled 10 Idle Speaker
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11-6 Introduction Initializing Database Parameters Table 11-1: System Parameter Defaults Program Code Flex Button Features FLASH 07 Default Value (after initialization) FLASH RATES 1 Incoming CO Line Ringing Red 480 ipm flutter 2 Incoming Intercom Ringing Red 120 ipm flutter 3 Call Forward Button Red Steady On 4 Message Wait/VM Button Red Steady On 5 Message CallBack – DSS/BLF 6 Do Not Disturb – DSS/BLF Red 60 ipm Dbl Wink 7 Auto CallBack – DSS/BLF Red 120 ipm flash 8 UCD Availa
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Introduction 11-7 Initializing Database Parameters Table 11-1: System Parameter Defaults Program Code Flex Button FLASH 16 FLASH 20 FLASH 21 FLASH 22 Default Value (after initialization) Features NETWORKING TABLES 1 Trunk Group 00 2 Station Range (FROM) 1000 3 Station Range (TO) 9999 4 IP Address 5 External BLF Cards 1-28 -None 6 Check Status 22 Page Up Disabled None 23 Page Down None 24 System Number None 1 DISA Access Code 100 2 Database Admin Password 3226 1 SMDR
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11-8 Introduction Initializing Database Parameters Initialize CO Line Attributes Programming Steps 1. Press the CO LINE ATTRIBUTES flexible button (FLASH 80, Button #2). The following message displays: I NI TI A LI ZE CO P R E S S H OL D LI NE S 2. Press the HOLD button. A confirmation tone sounds. Description The CO Line parameters may be initialized setting all data fields to their original, default values.
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Introduction 11-9 Initializing Database Parameters Table 11-2: CO Line Attribute Defaults Program Code FLASH 40 Flex Button Features Default Value (after initialization) 1 T-1 Signaling Type Loop Start 2 T-1 Ringback Enabled 3 T-1 Dial Tone Disabled 4 Transmit Volume 5=0 db 5 Preset Call Forward Destination #### 6 Preset Forward Voice Mail ID #### 7 Universal Day Answer Disabled 8 Music-On-Hold per CO Line Channel 1 9 Ring Tone per CO Line Tone # 00 10 Directory Number Non
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11-10 Introduction Initializing Database Parameters Initialize Station Attributes Programming Steps 1. Press the STATION ATTRIBUTES flexible button (FLASH 80, Button #3). The following message displays: I NI TI A LI ZE S TATI O NS P R E S S H OL D 2. Press the HOLD button. A confirmation tone sounds. Description The Station Parameters may be initialized setting all data fields to their original, default values.
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Introduction 11-11 Initializing Database Parameters Table 11-3: Station Attribute Defaults Default Value (after initialization) Program Code Flex Button FLASH 50/51 PAGE B 1 Station Identification 2 Station Day Class of Service 1 3 Station Night Class of Service 1 4 Speakerphone/Headset Programming 5 Pick-Up Group(s) Programming 1 6 Paging Zone(s) Programming 1 7 School Zone Station Assignments 8 CO Line Group Access 1 9 LCR Class of Service (COS) 0 10 Off-Hook Preference Prog
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11-12 Introduction Initializing Database Parameters Description The following data fields are returned to their default values upon initializing the CO Port Assignments.
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Introduction 11-13 Initializing Database Parameters Description The Exception Tables parameters, including the Allow/Deny Tables and the Special Tables, may be initialized setting all tables to their original, default values.
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11-14 Introduction Initializing Database Parameters Initialize LCR Tables Programming Steps 1. Press the LCR TABLES flexible button (FLASH 80, Button #7). The following message displays: I NI TI A LI ZE LCR P R E S S H OL D TAB L E S 2. Press the HOLD button. A confirmation tone sounds. Description The LCR Tables may be initialized to set all tables to their original default values.
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Introduction 11-15 Initializing Database Parameters Initialize ICLID-DID Tables Programming Steps 1. Press the ICLID-DID TABLES flexible button (FLASH 80, Button #8). The following message displays: I NI TI A LI ZE IC LI D -D ID P R E S S H OL D 2. Press the HOLD button. A confirmation tone sounds. Description ICLID Table parameters may be initialized, setting all data fields to their original default values.
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11-16 Introduction Initializing Database Parameters Initialize Directory Dialing Table Parameters Programming Steps 1. Press the DIRECTORY DIAL TABLE flexible button (FLASH 80, Button #9). The following message displays: I NI TI A LI ZE DI R P R E S S H OL D - D I AL 2. Press the HOLD button. A confirmation tone sounds. Description The Directory Dialing Table Parameters may be initialized setting all data fields to their original default values.
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Introduction 11-17 Initializing Database Parameters Initialize ACD / UCD Group Parameters Programming Steps 1. Press the ACD or UCD GROUPS flexible button (FLASH 80, Button #11). The following message displays: I NI TI A LI ZE ACD P R E S S H OL D G R O UP 2. Press the HOLD button. A confirmation tone sounds. Description ACD or UCD Group Parameters may be initialized setting all data fields to their original, default values.
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11-18 Introduction Initializing Database Parameters Table 11-10: ACD Group Defaults Program Code Flex Button Features FLASH 60 Default Value (after initialization) ACD GROUPS 550-565 1 Group Name None 2 Alternate Group Assignment None 3 Overflow Station Assignment None 4 Supervisor Programming None 5 CIQ Threshold 6 Auto Wrap-Up Timer (Per Group) 04 sec 7 Primary Agents None 8 Secondary Agents None 9 Guaranteed RAN None 10 Primary RAN None 11 Secondary RAN None 12 Tr
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Introduction 11-19 Initializing Database Parameters Initialize Voice Mail Group Parameters Programming Steps 1. Press the VOICE MAIL GROUPS flexible button (FLASH 80, Button #12). The following message displays: I NI TI A LI ZE VM P R E S S H OL D GROUP 2. Press the HOLD button. A confirmation tone sounds. Description VM Group Parameters may be initialized, setting all data fields to their original default values.
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11-20 Introduction Initializing Database Parameters Initialize DID-TIE Parameters Programming Steps 1. Press the DID-TIE PARAMETERS flexible button (FLASH 80, Button #13). The following message displays: I NI TI A LI ZE DI D -TI E TM R S P R E S S H OL D 2. Press the HOLD button. A confirmation tone sounds. Description The DID-TIE Parameters and Timers may be initialized, setting all data fields to their original default values.
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Introduction 11-21 Initializing Database Parameters Initialize Verified Account Code Table Programming Steps 1. Press the VERIFIED ACCT CODES flexible button (FLASH 80, Button #14). The following message displays: I NI TI A LI ZE ACC T P R E S S H OL D COD E S 2. Press the HOLD button. A confirmation tone sounds. Description The Verified Account Code Table may be initialized setting all data fields to their original default values.
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11-22 Introduction Initializing Database Parameters Table 11-14: ISDN Parameter Defaults Program Code Flex Button Features FLASH 45 PAGE A PAGE B Default Value (after initialization) ISDN PARAMETERS 1 Basic Rate Interface (BRI) CO Type NI1 2 Primary Rate Interface (PRI) CO Type NI2 3 Framing ESF 4 NE/TE Mode TE 5 Power 6 Directory Number None 7 Max Out I-Frames K 001 8 Leading 1 Enabled 9 Leading 011 Enabled 10 7/8 Digit Number Plan 11 Calling Number Enabled 12 Loopb
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Introduction 11-23 Initializing Database Parameters System Reset Programming Steps If the System must be reset but not initialized: 1. Press the RESET flexible button (FLASH 80, Button #20). The following message displays: RESET PRESS SYSTEM H OL D 2. To reset the system without initializing the database, press the HOLD button. No confirmation tone sounds and the system resets. Description The System Reset feature provides a hard system reset from the keyset instead of the KSU.
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11-24 Initializing Database Parameters Introduction
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12 Printing System Database Parameters This chapter describes the procedures and steps necessary to print the system database parameters and various portions of the system.
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Introduction 12-3 Printing System Database Parameters Introduction Print Database Parameters Programming Steps Press FLASH and dial [85].
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12-4 Database Printing Printing System Database Parameters Database Printing Print System Parameters Programming Steps 1. Press the SYSTEM PARAMETERS flexible button (FLASH 85, Button #1). The following message displays: P R I NT S YS PA R A M P R E S S H O LD 2. To print the System Parameters database, press the HOLD button. The following message displays: P R I NT S YS PA R A M When the system finishes sending the information to the printer, a confirmation tone sounds.
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Database Printing 12-5 Printing System Database Parameters ----- SYSTEM PARAMETERS ---- SYS HOLD RECALL EXC HOLD RECALL ATND RECALL TIMER TRANSFER RECALL PRESET FWD TIMER CALL FWD NO ANS PAUSE TIMER CALL PARK TIMER CONFERENCE TIMER PAGING TIMEOUT CO RING DETECT SLT RCVR TIMER M/W TONE TIMER HOOK SWITCH TIME HOOK SWT BOUNCE SMDR CALL QUAL AUTO CALL BACK REMINDER RING RELEASE GUARD INTERDIGIT T/O RPT REDIAL ATTENDANT DISPLAY CALL COVERAGE RING MODEM ANSWER T/O INT DIGIT PULSE DTMF ON/OFF TIME 60 180 1 45
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12-6 Database Printing Printing System Database Parameters MUSIC CHANNEL[3..
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Database Printing 12-7 Printing System Database Parameters Print CO Line Attributes Programming Steps 1. Press the CO LINE ATTRIBUTES flexible button (FLASH 85, Button #2). The following message displays: P R I NT CO L IN E S P R E S S H O LD 2. To print data for: ALL CO Lines, press the HOLD button. A specified CO Line Range, enter 6 digits (3 digits for the first line and 3 digits for the last line in the range): One CO Line, enter that line twice: [001001] 3. Then press the HOLD button.
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12-8 Database Printing Printing System Database Parameters CO LINE ATTRIBUTES -----------------CO 01 -----DIAL PULSE/DTMF - DTMF PBX/CO - CO UNIVERSAL NIGHT ANS - ENABLED DISA TRK TO TRK - ENABLED PRIVACY - ENABLED LOOOP SUPERVISION - 4 DISA TYPE - NONE LINE GROUP - 1 CLASS OF SERVICE - 1 LINE IDENTIFICATION - LINE 01 CO DIRECTION - INCOMING-OUTGOING RING ASSIGNMENTS 100A T-1 SIGNAL TYPE - LOOP START T-1 RINGBACK - ENABLED T-1 DIALTONE - DISABLED TRANSMIT VOLUME - 0DB PRESET FORWARD DEST - NONE PRESET FW
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Database Printing 12-9 Printing System Database Parameters Print Station Attributes Programming Steps 1. Press the STATION ATTRIBUTES flexible button (FLASH 85, Button #3). The following message displays: P R I NT S TAT IO NS P R E S S H O LD 2. To print data for: All stations, press HOLD. One station, enter the flexible station number, then press HOLD.
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12-10 Database Printing Printing System Database Parameters STATION ATTRIBUTES STA 100 PAGE ACCESS DO NOT DISTURB CONFERENCE EXEC OVERRIDE PRIVACY SYSTEM SPEED LINE QUEUING PREF LINE ANSWER OFF HOOK VOICE OVER CALL FORWARD FORCE LCR ACD SUPV BARGE IN EXEC OVERRIDE BLOCK CO RING OPTIONS NAME AT IDLE LCD ACD ZAP TONE STATION ID CO LOOP POOL FLEX DAY COS NIGHT COS SPEAKERPHONE PICKUP GROUPS PAGE ZONE INTERNAL NO ANSWER INTERNAL BUSY EXTERNAL NO ANSWER EXTERNAL BUSY NO ANSWER TIMER LINE GROUP ACCESS LCR CLAS
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Database Printing 12-11 Printing System Database Parameters Print CO Port Parameters and Feature Codes Programming Steps 1. Press the CO PORTS/CODES flexible button (FLASH 85, Button #4). The following message displays: P R I NT CO P OR TS /CO DE S P R E S S H O LD 2. To print the CO Port parameters, press the HOLD button. The following message displays: P R I NTI NG CO P OR T When the system finishes sending the requested information to the printer, a confirmation tone is heard.
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12-12 Database Printing Printing System Database Parameters Print Exception Tables Programming Steps 1. Press the EXCEPT TABLES flexible button (FLASH 85, Button #5). The following message displays: P R I NT E X TA B LE S P R E S S H O LD 2. To print the Except Tables, press the HOLD button. The following message displays: P R I NT I N G E X TA B LE S When the system finishes sending the requested information to the printer, a confirmation tone sounds.
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Database Printing 12-13 Printing System Database Parameters ALLOW TABLE A ------------01 11 02 12 03 13 04 14 05 15 06 16 07 17 08 18 09 19 10 20 DENY TABLE A ------------01 06 02 07 03 08 04 09 05 10 SPECIAL TABLE 1 AREA CODE -------------------------------ALLOWED OFFICE CODES SPECIAL TABLE 2 AREA CODE -------------------------------ALLOWED OFFICE CODES SPECIAL TABLE 3 AREA CODE -------------------------------ALLOWED OFFICE CODES SPECIAL TABLE 4 HOME AREA CODE -------------------------------ALLOWED O
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12-14 Database Printing Printing System Database Parameters Print System Speed Numbers Programming Steps 1. Press the SYSTEM SPEED flexible button (FLASH 85, Button #6). The following message displays: P R I NT S YS S P E E D N O P R E S S H O LD 2. To print the System Speed bins, press the HOLD button. The following message displays: P R I NT I N G S YS S P E E D N O When the system finishes sending the requested information to the printer, a confirmation tone sounds.
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Database Printing 12-15 Printing System Database Parameters Print LCR Tables Programming Steps 1. Press the LCR TABLES flexible button (FLASH 85, Button #7). The following message displays: P R I NT LCR TA B LE S P R E S S H O LD 2. To print the LCR Tables, press the HOLD button. The following message displays: P R I NTI NG LCR TA B LE S When the system finishes sending the requested information to the printer, a confirmation tone sounds.
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12-16 Database Printing Printing System Database Parameters EXCEPTION CODE TABLE ---------------------CODE ROUTE NO ---------------------ROUTE LIST TABLE ---------------------RT TIME COST CO GRP 0 1 026 1 2 026 1 3 026 1 4 026 1 1 1 000 1 2 000 1 3 000 1 4 000 1 2 1 010 1 2 010 1 3 010 1 4 010 1 3 1 072 1 2 072 1 3 072 1 4 072 1 4 1 171 1 2 171 1 3 171 1 4 171 1 106 1 5 1 2 106 1 3 106 1 4 106 1 6 1 277 1 2 277 1 3 277 1 4 277 1 INS/DEL GRP 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 PR 1 1
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Database Printing 12-17 Printing System Database Parameters 3 DIGIT TABLE ---------------------CODE LEADING 1 NON-LEADING 1 RR PP 6 RR PP 6 --------------------------------11 ## ## N 6 ## N 200 0 11 N 1 7 N 201 0 11 N 1 7 N 202 0 11 N 1 7 N 203 0 11 N 1 7 N 204 3 11 N 1 7 N 205 0 11 N 1 7 N 206 0 11 N 1 7 N 207 0 11 N 1 7 N 208 0 11 N 1 7 N 209 0 11 N 1 7 N 210 0 11 N 1 7 N 211 ## ## N 1 7 N 212 0 11 N 1 7 N 213 0 11 N 1 7 N 214 0 11 N 1 7 N 215 0 11 N 1 7 N 216 0 11 N 1 7 N 217 0 11 N 1 7 N 218 0 11 N 1
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12-18 Database Printing Printing System Database Parameters 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367 368 369 370 371 372 373 374 375 376 377 378 379 380 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11
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Database Printing 12-19 Printing System Database Parameters 444 445 446 447 448 449 450 451 452 453 454 455 456 457 458 459 460 461 462 463 464 465 466 467 468 469 470 471 472 473 474 475 476 477 478 479 480 481 482 483 484 485 486 487 488 489 490 491 492 493 494 495 496 497 498 499 500 501 502 503 504 505 506 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 1
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12-20 Database Printing Printing System Database Parameters 570 571 572 573 574 575 576 577 578 579 580 581 582 583 584 585 586 587 588 589 590 591 592 593 594 595 596 597 598 599 600 601 602 603 604 605 606 607 608 609 610 611 612 613 614 615 616 617 618 619 620 621 622 623 624 625 626 627 628 629 630 631 632 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 ## 0 3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11
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Database Printing 12-21 Printing System Database Parameters 696 697 698 699 700 701 702 703 704 705 706 707 708 709 710 711 712 713 714 715 716 717 718 719 720 721 722 723 724 725 726 727 728 729 730 731 732 733 734 735 736 737 738 739 740 741 742 743 744 745 746 747 748 749 750 751 752 753 754 755 756 757 758 0 0 0 0 0 0 0 0 0 3 4 0 0 3 0 ## 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 ## 11 11 11 11 11 11 11
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12-22 Database Printing Printing System Database Parameters 822 823 824 825 826 827 828 829 830 831 832 833 834 835 836 837 838 839 840 841 842 843 844 845 846 847 848 849 850 851 852 853 854 855 856 857 858 859 860 861 862 863 864 865 866 867 868 869 870 871 872 873 874 875 876 877 878 879 880 881 882 883 884 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11
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Database Printing 12-23 Printing System Database Parameters 948 949 950 951 952 953 954 955 956 957 958 959 960 961 962 963 964 965 966 967 968 969 970 971 972 973 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 N N N N N N N N N N N N N N N N N N N N N N N N N N 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 N N N N N N N N N N N N N N N N N N N N N N N N N N 9
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12-24 Database Printing Printing System Database Parameters Print Entire System Database Programming Steps 1. Press the ENTIRE SYSTEM flexible button (FLASH 85, Button #8). The following message displays: P R I NT DATAB A S E P R E S S H O LD 2. To print the entire database, press the HOLD button. The display updates to indicate what portion of the database is printing. 3. When the system finishes sending the database to the printer, a confirmation tone sounds.
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Database Printing 12-25 Printing System Database Parameters Print ICLID - DID Tables Programming Steps 1. Press the ICLID-DID TABLES flexible button (FLASH 85, Button #9). The following message displays: P R I NT IC LI D -D ID P R E S S H O LD 2. To print the ICLID-DID Table(s), press the HOLD button. The following messages display: P R I NTI NG IC LI D -D ID P R I NTI NG R OU T E P R I NTI NG IC LI D TR AN S N O 3.
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12-26 Database Printing Printing System Database Parameters ICLID NAME BAUD PORT N Y 9600 ICLID TRANSLATION TABLE ----------------------- 1 ENTRY 600 601 602 603 604 605 606 607 608 609 610 611 612 613 614 615 616 617 618 619 620 621 622 623 624 625 626 627 628 629 630 631 632 633 634 635 636 637 638 NUMBER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Database Printing 12-27 Printing System Database Parameters 13 NONE 106 106A NONE 107 107A NONE 108 108A NONE 109 109A NONE 110 110A 14 15 16 17 18 ... NONE ... 19 130 130A NONE 20 ... NONE ... 21 150 150A NONE ... and so on through 99 ... ... 100 100A 101 101A 170 170A ... ... 102 102A 103 103A 190 190A ... ... 104 104A 105 105A 210 210A ...
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12-28 Database Printing Printing System Database Parameters DID TRANSLATION TABLE ENTRY 000 001 002 003 004 005 006 007 008 009 010 011 012 013 014 015 016 017 018 019 020 021 022 023 024 025 026 027 028 029 030 031 032 033 034 035 036 037 038 039 040 041 042 043 044 045 046 047 048 049 050 051 052 053 054 055 056 057 058 059 060 061 ROUTE 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 14
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Database Printing 12-29 Printing System Database Parameters 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 1
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12-30 Database Printing Printing System Database Parameters 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198
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Database Printing 12-31 Printing System Database Parameters 379 380 381 382 383 384 385 386 387 388 389 390 391 392 393 394 395 396 397 398 399 400 401 402 403 404 405 406 407 408 409 410 411 412 413 414 415 416 417 418 419 420 421 422 423 424 425 426 427 428 429 430 431 432 433 434 435 436 437 438 439 440 441 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 1
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12-32 Database Printing Printing System Database Parameters 505 506 507 508 509 510 511 512 513 514 515 516 517 518 519 520 521 522 523 524 525 526 527 528 529 530 531 532 533 534 535 536 537 538 539 540 541 542 543 544 545 546 547 548 549 550 551 552 553 554 555 556 557 558 559 560 561 562 563 564 565 566 567 568 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152
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Database Printing 12-33 Printing System Database Parameters 633 634 635 636 637 638 639 640 641 642 643 644 645 646 647 648 649 650 651 652 653 654 655 656 657 658 659 660 661 662 663 664 665 666 667 668 669 670 671 672 673 674 675 676 677 678 679 680 681 682 683 684 685 686 687 688 689 690 691 692 693 694 695 696 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 1
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12-34 Database Printing Printing System Database Parameters 761 762 763 764 765 766 767 768 769 770 771 772 773 774 775 776 777 778 779 780 781 782 783 784 785 786 787 788 789 790 791 792 793 794 795 796 797 798 799 800 801 802 803 804 805 806 807 808 809 810 811 812 813 814 815 816 817 818 819 820 821 822 823 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 100 101 102 103 104 105 106 107 108 109
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Database Printing 12-35 Printing System Database Parameters 887 888 889 890 891 892 893 894 895 896 897 898 899 900 901 902 903 904 905 906 907 908 909 910 911 912 913 914 915 916 917 918 919 920 921 922 923 924 925 926 927 928 929 930 931 932 933 934 935 936 937 938 939 940 941 942 943 187 188 189 190 191 192 193 194 195 196 197 198 199 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 1
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12-36 Database Printing Printing System Database Parameters Print Directory Dial Table Parameters Programming Steps 1. Press the DIRECTORY DIAL TABLE flexible button (FLASH 85, Button #10). The following message displays: P R I NT DI R - D IA L P R E S S H O LD 2. To print the Directory Dialing Table parameters, press the HOLD button. The following message displays: P R I NTI NG DI R - D IA L When the system finishes sending the requested information to the printer, a confirmation tone sounds.
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Database Printing 12-37 Printing System Database Parameters LST --000 001 002 003 004 005 006 007 008 009 010 011 012 013 014 015 016 017 018 019 020 021 022 023 024 025 026 027 028 029 030 031 032 033 034 035 036 037 038 041 042 043 044 045 046 047 048 BIN --100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 141 142 143 144 145 146 147 148 NAME 049 050 051 052 053 054 055 056 057 058 059 060 061 06
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12-38 Database Printing Printing System Database Parameters Print Hunt Group Parameters Programming Steps 1. Press the HUNT GROUPS flexible button (FLASH 85, Button #11). The following displays: P R I NT H U NT G R OU P P R E S S H O LD 2. To print data for Hunt Group Parameters, press the HOLD button. The following displays: P R I NTI NG H U NT G R O U P When the system finishes sending the requested information to the printer, a confirmation tone sounds.
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Database Printing 12-39 Printing System Database Parameters Print ACD / UCD Group Parameters Programming Steps 1. Press the ACD or UCD GROUPS flexible button (FLASH 85, Button #12). The following displays: P R I NT ACD G R O U P P R E S S H O LD 2. To print data for the ACD or UCD Group Parameters, press the HOLD button. The following displays: P R I NTI NG ACD G R O U P When the system finishes sending the requested information to the printer, a confirmation tone sounds.
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12-40 Database Printing Printing System Database Parameters Print Voice Mail Group Parameters Programming Steps 1. Press the VOICE MAIL GROUP flexible button (FLASH 85, Button #13). The following message displays: P R I NT VM G R OU P P R E S S H O LD 2. To print data for Voice Mail Group Parameters, press the HOLD button. The following message displays: P R I NTI NG VM G R OU P When the system finishes sending the requested information to the printer, a confirmation tone sounds.
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Database Printing 12-41 Printing System Database Parameters VM ALT LEV RET STN# --------------------------440 0## 1 441 ### # 442 ### # 443 ### # 444 ### # 445 ### # 446 ### # 447 ### # VOICE MAIL OUT TABLE -------------------TABLE IDX PREFIX SUFFIX 0 P7E 1 P7E *E 2 3 4 5 6 7 2E VOICE MAIL CO DISCONNECT SIGNAL APPLY IN-BAND DIGITS TO CO CALLS Y ALLOW FORWARD TO VM GROUP Y VM BROKER CALL Y Mailbox Table ------------Index Group ID 1 440 2 440 3 440 4 440 5 440 6 440 7 440 8 440 9 440 10 440 11 440 12 440 1
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12-42 Database Printing Printing System Database Parameters Print DID-TIE Parameters Programming Steps 1. Press the DID-TIE PARAMETERS flexible button (FLASH 85, Button #14). The following message displays: P R IN T DI D /T IE TM R S P R E S S H OL D 2. To print the DID-TIE Parameters, press the HOLD button. The following message displays: P R IN TI NG DI D /T IE TM R S When the system has finished sending the requested information to the printer, confirmation tone sounds.
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Database Printing 12-43 Printing System Database Parameters Print Verified Account Codes Programming Steps 1. Press the VERIFIED ACCT CODES flexible button (FLASH 85, Button #15). The following message displays: P R I NT ACC T CO DE S P R E S S H O LD 2. To print the VERIFIED ACCT CODES, press the HOLD button. The following message displays: P R I NTI NG ACC T CO DE S When the system finishes sending the requested information to the printer, a confirmation tone sounds.
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12-44 Database Printing Printing System Database Parameters Print ISDN Parameters Programming Steps 1. Press the ISDN PARAMETERS flexible button (FLASH 85, Button #16). The following message displays: P R IN T IS D N TM R S P R E S S H OL D 2. To print the ISDN Parameters, press the HOLD button. The following message displays: P R IN TI NG IS D N TM R S When the system has finished sending the requested information to the printer, confirmation tone sounds.
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A Networking Systems This appendix contains detailed information about how to network two or more DVXPLUS II/III/IV systems.
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» » » » » » » NOTES » » » » » » »
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General Description A-3 Networking Systems General Description Networked telephone switches can be installed in one building or miles apart; however, each call appears as though it is an intercom call. The use of ISDN, specifically Primary Rate Interface (PRI), is used to create a star topology which has a “Hub” as a central point connecting to as many as five “Node” switches. The Hub system is capable of interfacing one centralized voice mail that can easily be accessed by each node system.
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A-4 General Description Networking Systems Standards ISDN Primary Rate Interface (PRI) Board Vodavi has created a proprietary ISDN interface that ties two or more Vodavi telephone systems together using PRI cards. The use of PRI cards allows Vodavi to convert the 24th channel into a “D” channel. That channel passes the call processing information, while leaving 23 channels for voice processing. This PRI must be running error-free prior to attempting any networking of systems.
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Designing a Network A-5 Networking Systems Designing a Network When more than one telephone switch is connected together, it is considered a network in its simplest form. One system is considered the Main or Hub system (NT). The other is the secondary or Node System (TE). There can only be one Hub (NT) and it cannot be attached directly to another Hub (NT). Therefore, a Hub can only be connected to a node (TE).
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A-6 Designing a Network Networking Systems If a match is not found, the system continues checking the next entry of the networking table until a match is found or until it has examined each entry. If a match is not found within any of the entries, an error tone sounds. Each Network has its own “line group”, which is its address. For example, Table A-1 shows that a call to extension 3500 will ring the switch that is connected in line group 2.
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Network Installation A-7 Networking Systems Extension Numbering Valid extension range numbering is between 1000 and 8999. Numbering conflicts must be avoided. For example, if stations 100, 200, and 300 exist, the numbers 1000, 2000, and 3000 are conflicts. This is because the system detects the first three digits as validly assigned. Therefore, the system is not prepared to accept a fourth digit. Feature Code Numbering Feature codes must be unique numbers that pose no conflicts.
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A-8 Network Installation Networking Systems Table A-4: TELCO to Node Interconnect Diagram - Pin Connections TELCO RJ45 1--> 2--> 4--> 5--> Node (TE) DB15 Female Pin # <--9 <--1 <-- 11 <--3 1 2 3 4 9 11 15 Pin 1 & 9 RCV Pin 3 & 11 Xmt Pin 2 & 4 Gnd 8 Figure A-2: PRI Connector Table A-5: Straight-Through System Interconnect Diagram - Pin Connections System 1 System 2 DB15 Female Pin # DB15 Female Pin # 1--> <--1 9--> <--9 2 --> <-- 2 3 --> <--3 11--> <-- 11 4 --> <-- 4 When TELCO con
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Network Installation A-9 Networking Systems The following figures use a symbol to represent the clock switch position on a PRI or T1 card. When the top of the symbol is black, it represents the switch in the Up or Enable position. When the bottom of the symbol is black, it represents the switch in the Down or Disable position.
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A-10 Network Installation Networking Systems Node Hub (Clock Source) Node External Clock Setting: Up = Enable Clock Down = Disable Clock Figure A-5: No TELCO Connection Node (Clock Source) TELCO PRI Hub Set to TE Set to NT Node External Clock Setting: Up = Enable Clock Down = Disable Clock Figure A-6: TELCO PRI Connection To a Node
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Network Installation A-11 Networking Systems Node TELCO PRI Hub (Clock Source) TELCO PRI Node TELCO PRI External Clock Setting: Up = Enable Clock Down = Disable Clock Note: The horizontal arrow represents Out-to-In Cabling.
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A-12 Network Installation Networking Systems Node Hub (Clock Source) TELCO PRI Node External Clock Setting: Up = Enable Clock Down = Disable Clock Note: The horizontal arrow represents Out-to-In Cabling. Figure A-9: Two PRIs from TELCO to Nodes Node Hub (Clock Source) TELCO T1 Node External Clock Setting: Up = Enable Clock Down = Disable Clock Note: The horizontal arrow represents Out-to-In Cabling.
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Programming A-13 Networking Systems Programming Programming must be done with a 24-button display telephone or with WinDBA. It is recommended that WinDBA be used for network programming. The following sections describe programming steps that pertain to networking. Each section assumes that you have already entered system programming. The following sections provide a detailed description of programming steps necessary for networking.
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A-14 Programming Networking Systems Networking Tables Programming Description The Networking Table is used to route calls between systems. It identifies the table number (01-16), the CO Group (00-23), the range of station numbers (from xxxx to xxxx), which card sends DSS/BLF information to an external location (programming for external BLF is only done on the Hub system), and whether the Status Check is enabled or disabled.
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Programming A-15 Networking Systems The system will screen and process calls in the following sequence: If the call matches an extension specified in Flash 52 programming, the call will be connected within the same system. -orIf the call matches an extension associated with Table Number 02, the call will be routed to the appropriate remote device. -orIf the call matches an extension associated with Table Number 03, the caller will receive an error tone.
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A-16 Programming Networking Systems SYSTEM 2 SYSTEM 1 (HUB) SYSTEM 3 Ext 1000 – 1999 Ext 2000 – 2999 Ext 3000 – 3999 PRIB Slot 7 PRIB Slot 2 CO Group 02 CO Group 02 CO Group Extn Range Ext BLF Slot Table Number CO Group Extn Range Ext BLF Slot Actions notify System 1 Table Number Actions notify both System 2 and System 3 Ext BLF Slot CO Group 02 Extn Range CO Group 03 CO Group PRIB Slot 4 Table Number Actions notify System 1 (e.g.
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Programming A-17 Networking Systems Ext BLF Slot Extn Range CO Group Table Number 4000-4999 NA 02 02 1000-6999 NA 03 00 1000-8999 NA System 5 (Node) Ext 5000 - 5999 PRIB Slot 1 CO Group 01 01 00 1000-1999 -- -- -- -- 02 02 2000-2999 2 3 4 5 03 03 3000-3999 1 3 4 5 04 04 4000-4999 1 2 4 5 05 05 5000-5999 1 2 3 5 Ext BLF Slot Extn Range Ext BLF Slot 01 00 Table Number Ext BLF Slot Extn Range CO Group System 6 (Node) Ext 6000 - 6999 PRIB Slot 1 CO Group 01 Table Number PRIB Slot
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A-18 Programming Networking Systems Programming Steps 1. Press FLASH and dial [16]. The following message displays: NET W OR K I NG TA B L ES S E L E CT T B L N O 2. Select a valid table number (01-16), then press HOLD. The following message displays: TBL 01 E NTE R B U T TO N NU M B E R 3. Press the desired button to select a trunk group, station range, external busy lamp field, and system number: [1] = Select Trunk Group (00-23), then press HOLD.
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Programming A-19 Networking Systems Cabinet/Card Programming Description The Cabinet/Card Programming feature provides a means to assign the peripheral cards to alternative peripheral card slots. Flash 24 also allows for partial signaling over T1IBs (9) or PRIBs (8). For example, card slots ordinarily accommodate 24 CO line time slots each. This feature allows you to limit the amount of time slots per card to four (4), or multiples of four (4) up to 20.
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A-20 Programming Networking Systems Ring Assignment Programming The local KSU will program ringing assignments by the fixed station number. For example, for CO line 1 to ring at station 100, use the sequence of Flash 40, 001001, HOLD, Page A, Button #10, dial 1007, HOLD. A remote system programs ringing assignments by the flexible station number. For example, for CO line 1 to ring at station 2000, use the sequence of 20007 + HOLD. A CO can only ring one remote device/extension at a time.
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Programming A-21 Networking Systems 5. Enter a valid Destination (DDD) or (DDDD) and Ring type (R) followed by the HOLD button (refer to Table A-6 ). A confirmation tone sounds and the display updates. Only one Node or the Hub can ring at any one time.
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A-22 Programming Networking Systems Trunk Direction Programming CO Lines can be programmed on a per CO Line basis for the type of CO Line desired: Incoming, Outgoing, or Incoming and Outgoing. The 24th channel must be marked as Out-of-Service (OOS). This is true on all PRI cards, not just for networking.
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Programming A-23 Networking Systems 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 (Page A) is lit. 4. Press the Page B flexible button (Button #20). The following message displays: X XX - X X X PAG E B E N T E R B U T TO N N U M B E R XXX-XXX = CO Line Range 5. Press the T-1/ISDN SIGNALING flexible button (FLASH 40, Page B, Button #1). The following message displays: T-1 / I S D N S IG N AL T Y PE LOO P S TAR T 0-7 6.
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A-24 Programming Networking Systems 3. Enter a valid Destination (DDD) or (DDDD) and Ring Type (R) followed by HOLD (refer to Table A-7 ). A confirmation tone sounds and the display updates. A DID line can only be programmed to ring one remote device at a time.
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Programming A-25 Networking Systems 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 (Page A) is lit. The following message displays to indicate current programming of that slot or range of slots: X Y - X Y PAG E A E N T E R B U T TO N N U M B E R XY-XY = Slot Range X = Cabinet (0, 1, 2) Y = Slot (0-8) NOTE -- Slot 8, Cabinet is reserved for the MISB. 4. Press the PRI CO TYPE flexible button (FLASH 45, Page A, Button #2).
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A-26 Programming Networking Systems Remote Voice Mail Programming Description This feature is used to specify the VMID digit length and the pilot hunt number of the centralized voice mail system. For example, if the centralized voice mail is installed on the Hub system and is accessed by dialing 1440, then 1440 must be programmed in Flash 67, Button #5 by each remote system administrator. Programming Steps 1. Press FLASH and dial [67].
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Programming A-27 Networking Systems Station User Impacts Digital Station Displays Node to Node When dialing from one Node to another Node, the display of the dialing station reflects the station dialed (e.g., 3400). The display then updates with either the name or the number of the dialed station. When receiving a call from another Node, it resembles a station call. Node 1 (Paul at Station 2000) dials William ext.
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A-28 Quick Start Procedure Networking Systems Conference When a conference is established between several extensions, either local or remote, the display will show the following message: CO NF E R E NCE LI NE 0 2 3 hh:mm :ss Quick Start Procedure Networking uses PRI cards for connecting the systems together; however the telco circuit is a point-to-point T1, not a PRI.
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Quick Start Procedure A-29 Networking Systems Example: Hub and 3 Nodes Hub Programming: Table No CO Group Ext. Range External BLF 01 00 Ext. range for Hub NA 02 02 Ext. range for Node 1 PRIB slots for Node 2,3 03 03 Ext. range for Node 2 PRIB slots for Node 1,3 04 04 Ext. range for Node 3 PRIB slots for Node 1,2 05-16 00 Entire Ext. range NA Node 1 Programming: Table No CO Group Ext. Range External BLF 01 00 Ext. range for Node 1 NA 02 02 Ext.
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A-30 Quick Start Procedure Networking Systems Flash 24 –Cabinet/Card programming Partial signaling is allowed on PRIBs (8). Normally a PRIB uses 24 time slots each. You can limit the number of time slots per card to four (4), or multiples of four (4) up to 20. To use the feature, program the card ID followed by the number of CO lines to be used in groups of four (4). A group of four (4) is called a cluster. If a card number is programmed without a cluster number, all COs on that card are active.
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Quick Start Procedure A-31 Networking Systems LCR Programming When outbound trunks reside in only one system on the network (i.e., Hub), then LCR must be activated on all systems to allow dialing out. This is accomplished in Flash 75 programming by routing all outgoing calls over the network and by programming the LCR access code (800) to be inserted in front of the number being dialed, thus ensuring that all outbound calls access the main trunk group of the Hub.
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A-32 Quick Start Procedure Networking Systems Call Park Programming Park zones need to be set up for each system in the network so that calls can be parked and retrieved from any system. The following is an example of how to set this up for a 2-system network.
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B Voice Over the Internet Protocol This chapter contains detailed information about Voice Over the Internet Protocol.
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Product Description B-3 Voice Over the Internet Protocol Product Description The Discovery Voice Over the Internet Protocol (VoIP) printed circuit board (PCB) is for use on Vodavi DVXPlusII/III key service units (KSUs), that includes the Vodavi telephone systems. It provides an Ethernet interface to connect the KSU to an Internet Protocol (IP) network. The latest in voice processing protocols and hardware technologies are used to provide the highest quality voice over an IP network.
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B-4 Specifications Voice Over the Internet Protocol Specifications The Discovery VoIP card uses Transmission Control Protocol/Internet Protocol (TCP/IP) for packet delivery over an IP network. Additional standards and protocols are used to provide DTMF, voice processing, and compression. The Discovery VoIP card can accommodate up to four Discovery VoIP modules. Each Discovery VoIP module provides capability for two ports, resulting in a maximum of eight ports when all four modules are installed.
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Installation B-5 Voice Over the Internet Protocol Installation Multiple connection types can be used to implement the Discovery VoIP card in the business environment. The speed of a network connection is measured in bandwidth or kilobytes per second (K or kbs). Business connections generally have a speed of 256K or greater. In comparison, a home user dialing into the Internet with a modem can reach a maximum speed of 56K. The two main types of connections are managed and unmanaged.
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B-6 Installation Voice Over the Internet Protocol Technical Data Lower bandwidths, lower connection reliability, and high network latency will decrease Discovery VoIP performance. Bandwidths lower than 256K and network latency higher than 120 ms may cause unacceptable performance. Intermittent fluctuating connections (i.e., some wireless broadband connections) will cause unacceptable performance problems.
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Installation B-7 Voice Over the Internet Protocol Bandwidth Usage (Kbs) The following chart shows the bandwidth consumption by vocoder. Bandwidth Requirements Bandwidth Usage per Port Figure B-1: Bandwidth Consumption by Vocoder IP Phones IP phones using the H.323 Revision 2 protocol will work with the Discovery VoIP card. The IP phone, however, will not be integrated into the system.
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B-8 Installation Voice Over the Internet Protocol Quick Start This quick-reference diagram shows the configuration necessary to connect the Discovery VoIP card to the Internet, WAN network, or VPN network: KSU w/ VoIP Card KSU w/ VoIP Card (Source) (Destination) CABLE/DSL MODEM CABLE/DSL MODEM -or- -orROUTER ROUTER INTERNET (e.g., DSL or Cable), WAN (e.g.
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Programming B-9 Voice Over the Internet Protocol Programming The following Table shows the Network programming requirements. Table B-2: VoIP Card Network Programming Requirements Requirement Description IP Address(es) An IP Address is required to properly program a Discovery VoIP card in the KSU. If the Internet will be the connection medium, an Internet routable address is necessary. The network administrator should be able to provide this address.
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B-10 Programming Voice Over the Internet Protocol Entering Network Programming Requirements (FLASH 46) Flash Code 46 is for the specific network programming requirements for the Discovery VoIP card. IP address, subnet and router address information must be entered for the VoIP card to work. Each card installed in the system requires a separate IP address and subnet mask. The router address and domain name may be shared. See your network administrator for networking information. 1.
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Programming B-11 Voice Over the Internet Protocol 6. Press Button #4, enter Domain Name (up to 64 characters), then press HOLD to save the entry. DO M AI N N AM E VO DAV I .COM The domain name is entered in standard Vodavi format: The first number pressed identifies the three-digit group of alpha characters to be selected. The second number (1,2, or 3) specifies the exact alpha character within the group. The “.” symbol is represented by dialing [24].
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B-12 Programming Voice Over the Internet Protocol Networking Tables (FLASH 16) Networking Tables identify the system number (01-16), the CO or line Group (00-23), the range of station numbers (from xxxx to xxxx), and the IP address for each system. The system number is a database identifier. The CO or line group identifies the line group the system should access when the associated extension number is dialed. The extension range defines the extensions that can be reached at the associated remote system.
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Programming B-13 Voice Over the Internet Protocol Table B-3: System Networking Tables Station Range From To IP Address System CO Group 01 1 1000 1200 172.016.016.001 02 2 2000 2400 209.054.002.001 03 2 3000 3500 102.038.056.001 04 05 06 07 08 15 16 Conditions » Feature access codes must not conflict with station numbering. » CO line numbers are fixed and cannot be changed other than the current FLASH 42 reassignment. » The VMID digits need to be programmed separately.
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B-14 Operation Voice Over the Internet Protocol Operation The Discovery VoIP card operates like all other Central Office cards. There are up to 8 lines per card, and each line functions as any other CO line functions. It allows bi-directional communication and monitors for disconnect while using minimal bandwidth. It also allows four-digit dialing and other features.
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IP Telephony Standards and Protocols B-15 Voice Over the Internet Protocol IP Telephony Standards and Protocols The Discovery VoIP card uses the H.323 Revision standard for call processing. This is an updated version of the H.323 standard. It provides a set of standards defining real-time multimedia communications and conferencing over packet-based networks. These standards define how components that are built in compliance with H.
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B-16 VoIP Glossary Voice Over the Internet Protocol VoIP Glossary This table describes the Internet Telephony terms used in this section: Term Definition Asynchronous Transmission A method of data transmission which allows characters to be sent at irregular intervals by preceding each character with a start bit and following it with a stop bit bps Data bits per second, also known as Baud Rate DTMF Dual Tone Multi-Frequency Gateway Bridges H.
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C Default Numbering Plan This appendix contains the default numbering plan for the systems.
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C-3 Function Code Digital Electronic Attendant SLT Default Numbering Plan 911 Alert View/Delete (reqs btn) 608/608+FLASH ● Account Code (reqs btn) 627 ● ACD Call Factor* (reqs btn) 580+[UUU]+[FFF] ● ACD Call Qualifier* 570+[YYY] ● ● ● ACD CIQ Display Btn* (specific ACD group) (reqs btn) 579+[UUU] ● ● ● ACD Group* (group 1-16) 550-565 ● ● ● ACD Help* (reqs btn) 574 ● ● ● ACD Member Status* 573 ● ● ● ACD Overflow Available/Unavailable* 578 ● ● ● ACD Login (Primary)*
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C-4 Function Code Digital Electronic Attendant SLT Default Numbering Plan ● Call Back 622 Call Coverage - Non-Ring (reqs btn) 647+[XXX] ● ● ● Call Coverage - Ringing (reqs btn) 646+[XXX] ● ● ● Call Forward 640+[C] ● ● ● ● Call Forward - External (Off-Net) [640]+[.
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C-5 Function Code Digital Electronic Attendant SLT Default Numbering Plan HPT (8-btn digital) 667 ● Hunt Group (group 1-8) 450-457 ● ● ● Intercom Button (reqs btn) 645 ● ● ● Keyset Mode 648+[#,.
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C-6 Function Code Digital Electronic Attendant SLT Default Numbering Plan Station/Port Fixed Number 611 ● ● ● Station Relocate 636+[XXX] ● ● ● Stop Trace 658 ● ● ● UCD Group (group 1-8) 550-557 ● ● ● Unanswered CO Call Transfer 639 Universal Day/Night Answer #5 ● ● ● ● Voice Mail Group (group 1-8) 440-447 ● ● ● ● VM Message Cancel (VM Port only) 421+[MMMM] ● VM Message Set (VM Port only) 420+[MMMM] ● VM Message Set w/count (VM Port only) 422+[MMMM] ● VM One To
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Index i Index Numerics C 11 Digit Number Plan 3-47 3-Digit Area/Office Code Table (LCR) 10-7 6-Digit Office Code Table (LCR) 10-7 911 Feature 2-32 911 Trunk 3-14 Cabinet/Card Programming 2-64 Call Back Button 2-43 Call Cost Display 2-23 Call Coverage Ring Timer 2-15 Call Factor 6-11 Call Forward Button 2-37 Display 2-28 Call Forwarding 4-10 Call Park Recall Timer 2-6 Call Qualifier Tone 2-24 Calling Number/Name Display 5-3 Calls In Queue Threshold (ACD) 6-6 Camp-On Button 2-43 Card Types 2-64 Character
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ii Customer Data Worksheets 1-19 D Daily Start Time Table (LCR) 10-12 Data Errors Alarm 3-57 Database Admin Password 2-56 Upload/Download Routine 1-19 Database Parameters Initializing 11-20 Printing 12-3 Day of Week Programming 2-60 Deny Table 9-9 Dial Pulse Parameters 3-30 DID Collect Timer 3-29 DID Digits 3-31 DID Incoming Signaling 3-32 DID Phone Number 3-39 DID/TIE Signaling 3-14 DID-TIE Parameters Printing 12-42 Direct Inward Dialing Programming 3-38 Direct Transfer Mode 2-29 Directory Dialing 2-61 I
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Index Hunt Group 2-67 Initializing Parameters 11-16 Printing Parameters 12-38 Programming 2-66 Hyper Terminal Downloading Database 1-25 Uploading Database 1-24 I ICLID (Caller ID) Route Programming 5-1 Ringing Assignments 3-35 Viewing Ringing Assignments 3-37 ICLID-DID Initializing Tables 11-15 Printing Tables 12-25 Idle Speaker Mode 2-22 In-Band Digits (VM) 8-10 In-Band Signaling (VM) 8-7 Incoming CO Line Ringing 2-36 Intercom Ringing 2-36 Insert/Delete Table (LCR) 10-10 Intercom Hold Button 2-45 Inter-D
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iv ACD 6-13 UCD 7-9 No-Answer Retry Timer ACD 6-14 UCD 7-9 O Off-Hook Preference 4-27 Voice Over (OHVO) 4-9 On-Board Relay Programming 2-53 One-Touch Recording Warning Tone 2-31 Outpulsing Table (VM) 8-7 Overflow Station Assignment ACD 6-5 UCD 7-4 Overflow Station Forward 2-29 Overflow Timer ACD 6-11 UCD 7-8 P Page Warning Tone 2-20 Paging Access 4-4 Time-Out Timer 2-7 Zone(s) 4-24 Pause Timer 2-6 PBX Dialing Codes 2-51 PC/ACD Interface Trace 6-18 Pickup Group(s) 4-24 Pilot Hunting Assignment 2-67 Pilot
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Index Attributes - Printing 12-9 Attributes - Programming 4-1 Attributes (Page B) 4-14 Day Class of Service (COS) 4-22 Hunting Assignment 2-67 ID Lock 2-30 Night Class of Service (COS) 4-23 Voice Mail Assignments 8-6 Station ID for DSS/DLS Console 4-16 Station Identification 4-16 Station Message Detail Recording 2-57 Supervisor Monitor with Barge-In (ACD) 4-11 Supervisor Station Assignment (ACD) 6-5 System Additional Timers 2-13 Attributes (Page C) 4-36 Hold 2-42 Hold Recall Timer 2-4 Initializing Speed Nb
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vi Index Setting Up the CO Line Groups (FLASH 40) B-11 Specifications B-4 System Requirements B-5 Technical Data B-6 Voice Encoder Information B-6 VoIP Glossary B-16 W Weekly Night Mode Schedule 2-59 Weekly Schedule Table (LCR) 10-13 Wink Timer 3-26 Wrap-Up Timer ACD 6-7 Wrap-Up Timer (UCD) 7-8 Y Yellow Alarm 3-55 Z Zap Tone 4-13