Vodavi Telephones Station User Guide Includes Attendant Features
Vodavi Telephone Systems FIXED FEATURE BUTTONS • • • • • • CAMP-ON Button -- Enables you to alert a busy party that an outside line is on hold and waiting for them. CONF (CONFERENCE) Button -- Used to establish and build conference calls. FLASH Button -- Used to terminate an outside call and restore dial tone without having to hang up the handset. It is also used to transfer calls behind a PBX or Centrex within those systems. FORWARD (FWD) Button -- Allows you to forward your calls to another station.
Quick Reference Card Vodavi Telephone Systems PLACING AN OUTSIDE LINE ON HOLD To transfer a call using Directory Dialing • 1. Press the TRANS button. 2. Dial Directory Dial Code [680], -orPress the DIRECTORY DIAL flexible button. 3. Press the digit associated with the person’s name. When the name displays, press the SPEED button to automatically dial the station. 4. Press the ON/OFF button to complete transfer. Calls may only be transferred to internal stations.
Vodavi Large Screen Telephone Quick Reference Card Large Screen Display Features Using the Soft Keys The Elite digital 30-button model provides a 7-line by 16-character display with 10 SOFT keys, a MENU key, and UP/DOWN scroll keys. From the main menu, use the soft keys to access the options listed. I I I I I DIGITAL DIRECTORY SPEED DIAL PARK PICKUP MUSIC FEATURES DND LNR STA XXX MMM DD YY HH:MMx PAGE MENU Calendar Mode -- When in idle mode, the default monthly calendar will display.
Vodavi Large Screen Telephone Quick Reference Card After selecting FEATURES on the main menu, the following options will display: Press… Call Forward Press… Voice Mail VOICE MAIL Then select … Display will show… CALL FWD All Busy No Answer Busy/No Answer Off Net* Sta Voice Mail Operator ACD/UCD Hunt Then select… the desired VM group (1-5). To access group 6-8, press the PG DOWN key. M NOTE -- To access the following voice mail options, a DIGITAL voice mail system must be in use.
Vodavi Telephone Systems Station User Guide April 2002 - Issue 1 P/N: IN3057-00
I Issue Release Date 1 4-02 Changes Initial Release LIFE SUPPORT APPLICATIONS POLICY VODAVI Technology, Inc. products are not authorized for and should not be used within Life Support applications. Life Support systems are equipment intended to support or sustain life and whose failure to perform when properly used in accordance with instructions provided can be reasonably expected to result in significant personal injury or death. VODAVI Technology, Inc.
April 2002 i Contents 911 Alert...................................................................................... 1 Account Codes ......................................................................... 3 Using Account Codes...................................................... 3 Verified Account Codes.................................................. 3 Account Codes - Traveling COS (Verified) ............... 4 ACD / UCD.................................................................................
ii April 2002 Directory List............................................................... 19 Local Translation Table ........................................... 21 Speed Dial Bin ............................................................ 22 Attendant Disable Outgoing CO Line....................... 22 Attendant Override ......................................................... 23 Attendant Setting Time and Date .............................. 23 Attendant Speed Dial - System Storing ...................
April 2002 Caller ID Display (Unanswered Calls) ........................ 41 Keypad Functions ..................................................... 41 Caller ID Name/Number ....................................................... 42 Calling Forward Override...................................................... 42 Calling Station Handsfree Mode Override...................... 43 Calling Station Tone Mode Override................................ 43 Camp On........................................................
iv April 2002 Modem ........................................................................................ 68 Voice Mail Modem Access............................................. 68 Telephone System Modem Access ............................ 68 Mute ............................................................................................. 68 Name In Display ....................................................................... 69 Night Service .........................................................
April 2002 Speakerphone .......................................................................... 87 Speed Dial .................................................................................. 87 System Speed Dial Access............................................. 89 Station/Port Fixed Number.................................................. 89 Station Relocate ....................................................................... 90 Text Messaging (Silent Response)....................................
vi April 2002 Digital Telephone Features 2 1 3 9 ABC 8 DEF 1 2 3 GHI JKL MNO 4 5 6 PRS TUV WXY 7 8 9 OPER FLASH TRANS SPEED CONF MSG FWD MUTE CAMP ON ON/OFF HOLD 6 7 5 4 0 10 11 12 VOLUME 13 17 15 14 16
April 2002 vii Number Feature Description 1 Display (Executive Models only) Displays information about telephone status, dialing directories, and text message information. 2 Message Indicator Indicates that you have a message. 3 Flexible Button Keys Used to access outside lines or access callhandling features. 4 MSG Key Used for Auto-CallBack to a telephone which has left a text message or to access voice messages. 5 FWD Key Used to forward your calls to another station or voice mail.
» » » » » » » » NOTES » » » » » » »
911 Alert 1 ABOUT THIS USER GUIDE The features described in this User Guide apply to the Vodavi DVXPlus II/III/IV, Mach I, and XTS Digital Telephone Systems … unless an exception is specifically noted. » Flexible Buttons -- Most of the features described in this user guide may be set up on a flexible button for one-button access. (Refer to “Flexible Button Programming” on page 55.) However … for certain features to operate properly, a flexible button MUST be preprogrammed.
2 911 Alert The initial 911 Alert indications include: Audible ringing tone Green flashing 911 ALERT flexible button LED Automatic LCD display of 911 call information E 9 1 1 C AL L M M / DD / Y Y XX: S TA X X XX HH:MM XX = Index number (01-16) Station users and attendants can press the flexible button as necessary to view additional 911 call information in the stored list.
Account Codes 3 Account Codes Using Account Codes ❑ Flex Btn When connected to an outside line call: 1. Press the preprogrammed ACCOUNT CODE button (627). 2. Dial account code up to 12 digits. (The other party does not hear the digits being dialed). If account code is less than 12 digits, an [.] must be entered to return to the call. If account codes are forced, the account code must be entered prior to dialing the outside number.
4 Account Codes To enter an Account Code during a call: 1. Depress the hookswitch momentarily. Call is placed on executive hold while you enter your account code. 2. Dial [627]. 3. Dial the account code. . If the account code contains fewer than 12 digits, dial [ ] to automatically return to the call. Account Codes - Traveling COS (Verified) ❑ Flex Btn To use Verified Account Codes: 1. Press preprogrammed ACCOUNT CODE button (627) before accessing a CO line. 2. Dial account code up to 12-digits.
ACD / UCD 5 ACD / UCD The Automatic Call Distribution (ACD) feature is available with optional software. When purchased, Uniform Call Distribution (UCD) is not used and is replaced by the ACD functions. ACD Call Factor ❑ Flex Btn The Call Factor feature is used exclusively with digital voice mail to provide average call duration to the caller.
6 ACD / UCD ACD Help ❑ Flex Btn While on a call in progress, the following results will occur when an Agent presses their preprogrammed HELP flexible button. AGENT The Agent will hear a confirmation tone and their HELP button will illuminate if a supervisor is logged into their ACD group. If no supervisor is logged in, the Agent will receive an error tone and the HELP button will not illuminate.
ACD / UCD 7 ACD Member Status Any station (Supervisor or Agent) logged onto the ACD group can view the status of the ACD group members as follows: 1. Dial ACD Group Member Status code [573] on the dial pad, -orPress the preprogrammed flexible button. The display will show: ACD Group 5XX (XX=ACD group #). The status of the ACD agents is displayed with a letter following the station number where the agent is logged in. .
8 ACD / UCD ACD Overflow Available/Unavailable To place a station in Available Mode: Dial [578] on the dial pad to start receiving ACD calls, -orPress the preprogrammed AVAILABLE/UNAVAILABLE button. To place a station in Unavailable Mode: Dial [578] on the dial pad to block incoming ACD calls, -orPress the preprogrammed AVAILABLE/UNAVAILABLE button. ACD Login/Logout To log into an ACD Primary Group: 1. Dial LOGIN CODE [572] on the dial pad, followed by the desired ACD group number (5XX), -or2.
ACD / UCD 9 To log into an ACD Secondary Group: 1. Dial LOGIN CODE [582] on the dial pad, followed by the desired ACD group number (5XX), -orPress the preprogrammed LOGIN flexible button. 2. Enter your four-digit AGENT ID code (0000-9999). The LOGIN flexible button LED will light steady and a confirmation tone will sound to verify the login process. The ON/OFF LED will extinguish if the login sequence was started in the handsfree mode.
10 ACD / UCD To change the display to a different group: Dial the ACD Supervisor Display code [577] on the dial pad, followed by the ACD group you want to observe, -orPress the preprogrammed flexible button. ACD Supervisor Login/Logout To log in to an ACD group: 1. Dial LOGIN CODE [576] on the dial pad, followed by the desired ACD group number (5XX), -orPress the preprogrammed LOGIN flexible button. (Flexible button must have [576]+[5XX] programmed onto it.) 2.
ACD / UCD 11 ACD/UCD Available/Unavailable To enter Available Mode: Dial [566] on the dial pad to start receiving ACD calls, -orPress the preprogrammed AVAILABLE/UNAVAILABLE button. To enter Unavailable Mode: Dial [566] on the dial pad to block incoming ACD calls, -orPress the preprogrammed AVAILABLE/UNAVAILABLE button. ACD Calls In Queue Status Display There are two methods for stations not assigned to the ACD Group to monitor the ACD Calls In Queue Status Display.
12 ACD / UCD Second Method -- From an idle key telephone: The preprogrammed flexible button for the ACD group being monitored will flash, indicating there are calls in queue. 1. Press the preprogrammed flexible button. This idle display shows how many calls are in queue. AC D 5 XX 0 0 C AL LS I N QU E U E M M M DD Y Y H H : M M am 5XX = ACD Group Number 550-565 2. Dial [579] + [XXX] to assign an ACD CALLS IN QUEUE DISPLAY flexible button. (XXX = ACD/UCD group number) 3.
ACD / UCD 13 UCD Available/Unavailable Mode If you are a UCD Agent, you can place your station in the Available mode to receive UCD type calls or in the Unavailable mode to block UCD calls from ringing to your station. To enter Available Mode: Dial [566] on the dial pad to start receiving UCD calls, -orPress the preprogrammed AVAILABLE/UNAVAILABLE button. To enter Unavailable Mode: Dial [566] on the dial pad to block incoming UCD calls, -orPress the preprogrammed AVAILABLE/UNAVAILABLE button.
14 Answering Machine Emulation Answering Machine Emulation ❑ Flex Btn When a call is sent to your voice mailbox, you can press a preprogrammed flexible button to listen to the caller leaving the voice mail message. If you decide to speak with the caller, you can press the preprogrammed button to be connected to the caller. Notification Methods There are two methods of notification, a Ring Mode or a Speaker Mode. These methods are controlled by the type of flexible button assigned on the telephone.
Answering Machine Emulation 15 Speaker Mode The VM message is broadcast over the speaker. The MUTE key is enabled and the LED lights solid red. When the station is monitoring the caller in VM, the display shows. V M S CR E E N I NG M M M DD Y Y H H : M M am MAILBOX Options The Mailbox Owner can select from the following options when a call is sent to their voice mailbox.
16 Attendant Features Attendant Features If your station is designated as the attendant station, the following features are available to assist you in efficiently operating your telephone. Attendant Clear Alarm The attendant can dial feature code [606] to clear any alarm. This function does not clear the condition, only the display. Attendant CO Line External (Off-Net) Forward To activate off-net forwarding: 1. Dial [603] on the dial pad, -or2. Press the preprogrammed CO OFF-NET FORWARD button. 3.
Attendant Features 17 Attendant Custom Message Program the ten custom messages for system-wide use at the first Attendant station as follows: 1. Dial the Custom Message program code [694] on the dial pad. The following message displays: E N T E R MS G N O MMM DD YY H H :M M a m 2. Enter a valid message bin number [21–30]. The following message displays after the bin number has been selected. m m m m m m m m m m . .. ENTER MSG: 3.
18 Attendant Features Attendant must go idle after programming a message before another message may be programmed. 4. Press the HOLD button to enter the message. A confirmation tone will sound. Attendant Day/Night/Special ❑ Flex Btn The system’s Automatic Night Mode Feature can be overridden by the Attendant station. Any Attendant station user can press their DND button to place the system into Night Mode.
Attendant Features 19 Attendant Directory List Programming The Attendant can program up to 200 names in the directory list. When the directory list is accessed by any display telephone user, the system displays the name associated with a speed dial number so when the desired name is shown, the user may then have the system dial the number. To access Directory List Programming: Dial the Directory List program code [693].
20 Attendant Features 2. 3. 4. 5. Press TRANS. Enter the 3- or 4-digit station intercom number. Press the MUTE button. Enter the name (up to 24 characters may be entered) by using the keys. The display updates as the name is entered.
Attendant Features 21 Local Translation Table The following procedure is used to associate names to the Local Number/Name Translation Table number only. To add names to Local Translation number: 1. Enter desired three-digit Directory List number (000-199), or dial [.] to scroll up (next entry) or [#] to scroll down (previous entry) through the list. If just changing a name associated with an existing Table entry, skip to step 4. 2. Press TRANS. 3.
22 Attendant Features Speed Dial Bin The following procedure is used to associate names to a system speed dial bin only. To add names to a System Speed Bin: 1. Enter desired 3-digit Directory List number (000-199), or dial [.] to scroll up (next entry) or [#] to scroll down (previous entry) through the list. If changing a name already associated with an existing System Speed Dial Bin entry, skip to step 4. 2. Press TRANS. 3. Dial system speed dial bin location (9020–9999). 4. Press MUTE. 5.
Attendant Features Attendant Override 23 ❑ Flex Btn When Attendant Override is enabled, Attendant stations may override or call stations that are busy or in Do Not Disturb. To call a station busy on a CO call: Press the preprogrammed ATTN OVERRIDE button [601]. Three short tone bursts are presented to the called party. After five (5) seconds, the station’s CO line is automatically placed on hold and the Attendant is cut-through.
24 Attendant Features Attendant Speed Dial - System Storing System Speed numbers must be entered by the first programmed Attendant. If an Attendant is not specified, enter at Station 100. 1. Press SPEED once, then press the desired outside line key, -orPress SPEED twice to select an outside line automatically. 2. Dial the System Speed bin location (9020-9999). 3. Dial telephone number. 4. Press SPEED. 5. Hang up.
Attendant Features 25 Attendant Unavailable The Attendant Unavailable feature lets Attendant stations have a button that places their station in an Unavailable Mode. When the station is in the Unavailable Mode, the next Attendant station receives dial “0” calls and recalls.
26 Background Music (Optional) Background Music (Optional) To activate Background Music: 1. Dial [632] or press the preprogrammed BGM flexible button. The LCD displays: 0 : OF F 1 /2 / 3 : C H -1 /2 / 3 M M M DD Y Y H H :M M a m LCD Display for DVX Plus 0 : OF F 1 :C H -1 M M M DD Y Y II/III/IV and XTS Systems 2 : CH - 2 H H :M M a m LCD Display for Mach I Systems 2. Enter desired channel on the keypad. A confirmation tone will sound, and the music is audible through the speaker. 3.
Call Back 27 Call Back A station can initiate a call back request to another busy station. Once that station becomes idle, the station that left the call back request is signaled. To leave a Call Back request when a number is busy: 1. Press the preprogrammed CALL BACK flexible button. 2. Replace the handset or press the ON/OFF button. When the busy station hangs up, you will be signaled. 3. Answer the call; the station you called will then be signaled.
28 Call Coverage Call Coverage ❑ Flex Btn The Call Coverage feature provides the functionality for stations to answer calls for other stations by utilizing call coverage buttons. Visual and Audible status of ringing stations to an assigned coverage station are provided. To 1. 2. 3. assign a Call Coverage Button: Press [SPEED] + [SPEED]. Press a desired flexible button. Dial [647] for Non-Ringing or [646] for Ringing, followed by the station number to cover. A confirmation tone will sound.
Call Coverage 29 One of the following messages will display after the call is answered. Non-network system or in same Node: C A LL F O R S TA X X X X F R O M S TA Y Y Y Y HH :MM :SS Network system with call passed across a switch: X X X X XX X X X CA LL I NG YYYYYY HH :MM :SS XXXXXXXXX = Name of calling party YYYYYY = Specific CO Line type being used (e.g.
30 Call Forward Call Forward The Call Forward feature allows a station the ability to have calls (internal or external) forwarded to a designated station, an ACD or UCD group pilot number, Voice Mail group number, or Hunt group. This feature must be enabled in admin programming. To 1. 2. 3. activate Call Forwarding: Lift the handset or press the ON/OFF button. Press the FWD button or dial [640]. Dial the appropriate forwarding condition code.
Call Forward 31 Call Forward - External (Off-Net) Stations are allowed to forward intercom and transferred CO line calls to an off-net location. The Call Forward Off-Net feature allows a station to reroute calls that would normally be lost. Calls can be forwarded to home or another off-net site. Initially ringing CO calls cannot be forwarded with this feature. To 1. 2. 3. activate Off-Net Call Forwarding: Lift the handset or press the ON/OFF button. Press the FWD button or dial [640] on the dial pad.
32 Call Forward To 1. 2. 3. activate Follow Me Call Forwarding: Lift the handset or press the ON/OFF button. Dial the Follow Me Forward code [642] on the dial pad. Dial station number of the station from which forwarding is desired. 4. Dial the appropriate forwarding condition code. [6] = All Calls [8] = Busy [7] = No Answer [9] = Busy/No Answer 5. Dial the three- or four-digit destination number where calls are to be forwarded. (Station, Voice Mail, ACD/UCD, or Hunt Groups.) 6.
Call Park 33 5. Dial the three- or four-digit destination number where calls are to be forwarded. (System Speed Bin, Station, Voice Mail, ACD/UCD, or Hunt Groups.) A confirmation tone sounds; five seconds later a dial tone is received. To remove Follow-me Call Forwarding (off-site location): 1. Dial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable. 2. Dial the Follow-Me Forward code [642] on the dial pad. 3.
34 Call Park To retrieve a Parked Call: Dial Personal Call Park location code [438] on the dial pad, -orPress the preprogrammed PERSONAL PARK button. A talk path will be established between the two parties. SINGLE LINE TELEPHONE While connected to first call: 1. Depress the hookswitch momentarily. An intercom dial tone will sound. 2. Dial [438]. The call is placed in personal park. 3. Dial desired number for second call. 4. Depress the hookswitch momentarily. An intercom dial tone will sound. 5.
Call Park 35 SINGLE LINE TELEPHONE The SLT operation uses the same procedures as used in the Digital Telephone operation described above, except there is no TRANS button. The user must use 438 and hookflash 439 feature codes. Call Park - System An outside line can be placed into one of eight parking locations and can be retrieved by any station that has a direct line appearance or an available Loop button.
36 Call Pickup SINGLE LINE TELEPHONE To place an outside call on hold and consult with, page, or call an internal party before transferring the outside call: 1. Depress and release the hookswitch. The caller is put on Exclusive Hold. 2. Dial parking location (430-437). A confirmation tone will sound. 3. If busy, depress and release hookswitch twice, dial another park location, then hang up. To retrieve a parked call: 1. Lift the handset and press the [#] button. 2.
Call Pickup To 1. 2. 3. 37 SINGLE LINE TELEPHONE use Directed Call Pickup: Lift the handset. Dial [#1]. Dial station number of ringing telephone. You MUST have access to the specific outside line or a LOOP button to do a directed call pickup. Group Call Pickup To 1. 2. 3. create a Pickup Button: Press [SPEED] + [SPEED]. Press the desired flexible button. Dial #0. To use Group Call Pickup: 1. Lift the handset or press the ON/OFF button. 2.
38 Call Transfer Call Transfer Outside lines can be transferred from one phone to another within the system. The transfer can be either screened (announced) or unscreened to either an idle or busy station, an ACD/UCD Group, or a Hunt Group. Executive/Secretary Transfer If you are designated the: Executive station, and your phone is busy or in DND, all calls will be routed to the Secretary station. Secretary station, you can signal the Executive that is busy or in DND by using the Camp On feature.
Call Transfer 39 Screened Transfer To conduct the transfer, while connected to an outside line: 1. Press the station button where call is to be transferred (if programmed on your telephone) or press TRANS and dial station number. The called extension signals according to the intercom signal switch position. 2. When that extension answers, announce the transfer. 3. Hang up to complete the transfer.
40 Caller ID Display Unanswered CO Call Transfer While idle or on an internal/external call and an incoming or transferred CO call is ringing at your station: 1. If on another call, place the current call on hold. 2. Dial the INC CO XSFR code [639] or press preprogrammed INC CO XSFR flexible button. 3. Press a DSS, Group button, or dial a station or group number. Call automatically transfers to that destination. 4. You can then return to the call placed on hold. Unscreened Transfer 1.
Caller ID Display 41 Caller ID Display (Unanswered Calls) An Unanswered Call Management Table with 100 system-wide entry capacity is maintained in the system. The calling number/ name information pertaining to any unanswered call is placed in this table at the time the system determines the call was abandoned. This table may be accessed from any display telephone to review unanswered calls. Only an Attendant station(s) can delete an entry from this table.
42 Caller ID Name/Number Caller ID Name/Number ❑ Flex Btn This feature allows you to program a flexible button [653] to view both the number and name on the LCD when receiving a Caller ID CO call. When the feature is enabled, the flexible button LED is lit solid and the name and number is displayed. During the call, press the flexible button to toggle between the normal call information display and the name/number display.
Calling Station Handsfree Mode Override 43 Calling Station Handsfree Mode Override This feature enables a calling station to override a called station’s T intercom setting. When placing a call to a station and handsfree is desired: 1. Dial [7#] on the dial pad. 2. Dial the extension number, -orPress the DSS button of desired station (call connects to the station in a handsfree mode).
44 Camp On Camp On ❑ Flex Btn A station may alert a busy party that an outside line is on hold and waiting for them by using the CAMP ON button. To camp on a call, press the TRANS button to transfer the call to the desired busy station, then press the CAMP ON button. The busy party receives a muted ring over the keyset speaker, and a visual flashing CAMP ON LED.
CO Line - Access 45 If you do not have a CAMP ON button: Go on-hook with your present call, the Camp On call will ring through, -orPlace the present call on hold, then go on-hook, the Camp On call will ring through. SINGLE LINE TELEPHONE To alert a busy station of your call: 1. Briefly depress and release the hookswitch. 2. Dial [620]. When the called line is alerted, they can choose to pick up your call or remain on original call. To answer a call that is waiting (while on a CO line call): 1.
46 CO Line Queue To 1. 2. 3. SINGLE LINE TELEPHONE access an outside line: Lift the handset. Dial access code: 9, 801-823, 88+LLL (LLL = CO line number). Dial telephone number. CO Line Queue ❑ Flex Btn If you wish to be placed on a waiting list for a particular outside line that is busy, to become available: 1. Press desired busy OUTSIDE LINE button, -orPress the POOL button. (A busy tone will sound.) 2. Press the preprogrammed CO LINE QUEUE button (621). 3.
Conference 47 Conference Conference Combinations Only stations that have conference enabled can institute a conference. Add-On Conference -- Up to eight internal parties can engage in a conference, or seven internal parties with one external party. A maximum of five 8-party conferences (five external parties maximum) can be established. Multi-Line Conference -- One internal station can engage in a conference with up to four outside parties.
48 Conference To exit a Conference (controller only): For a Single-line conference … 1. Press the ON/OFF button to ON. 2. Press the MUTE button, then replace the handset to monitor the conference. For a Multi-line conference … 1. Press the HOLD button to place outside parties on hold. The Hold Timer starts. If one of the two parties is internal, that party is dropped. 2. Press CONF and hang up or press the ON/OFF button to leave the other conference parties still connected in an unsupervised conference.
Conference To 1. 2. 3. 4. 49 terminate a party during a Conference call: Press the line button of the party you wish to drop. Replace the handset or press the ON/OFF button. Lift the handset or press the ON/OFF button. Press the flashing CONF button. SINGLE LINE TELEPHONE To set up a Conference with one external and one other internal station: 1. Place an outside call. 2. Briefly depress and release the hookswitch to put the call on hold. 3. Dial the number of the internal station you wish to add.
50 Dial-By-Name Dial-By-Name The system allows station users to dial extension numbers, or speed bins, by entering the name of a person that has been programmed for that station. The system database allows entry of a name (alphanumeric) up to 24 characters in length for each station. The programmed name can be used for dial-by-name station users and in directory dialing. (This feature should not be confused with the Name In Display feature.) 1. Dial the Dial-By-Name code [6.
Directory Dial 51 When the system finds a unique numeric match to the name being dialed, the call will be placed to the station matching the name. The intercom call will signal the station according to the H-T-P button. If fewer than 8 digits are dialed, the numeric match is dialed after a 10-second interdigit time-out occurs, or if [#] is pressed. Directory Dial Display telephone users may view a list of up to 200 names from the System Directory on the station’s LCD display.
52 Directory Dial 3. The alphabet is represented on the keypad as shown: A=2 B = 22 C = 222 ABC DEF 1 2 3 GHI JKL MNO 4 5 6 PQRS TUV WXYZ 7 8 9 * OPER 0 # Names beginning with the letter chosen will show on the LCD display. If there are no names in the Directory List beginning with the desired letter, a name with the next higher letter displays on the LCD display.
Do Not Disturb 53 To transfer a call using Directory Dialing while on a call: 1. Press the TRANS button. 2. Dial the Directory Dial Code [680] on the dial pad, -orPress the flexible button programmed for directory dialing. 3. Press the digit associated with the person’s name and when it displays, press SPEED to automatically dial the destination station. 4. Hang up to complete the transfer. Calls may be transferred to internal stations only.
54 Executive Override To cancel One-time Do Not Disturb: Replace the handset. The DND button LED will extinguish and DND will be cancelled. SINGLE LINE TELEPHONE To 1. 2. 3. activate Do Not Disturb: Lift the handset. Dial [631]. Replace the handset. To 1. 2. 3. remove Do Not Disturb: Lift the handset. Dial [631] or [662]. Replace the handset.
Flash 55 Flash When connected to an outside line: Press FLASH to disconnect the outside line and reseize an outside line dial tone. » » » 8-button telephone users can assign a FLASH button by using code [660]. Flash Key on Intercom When connected to a page zone or another internal party: Press FLASH to disconnect page or intercom call. An intercom dial tone will sound. Flexible Button Programming To program a flexible button (to use feature codes): 1. Press SPEED twice. 2.
56 To 1. 2. 3. 4. Group Listening erase a flexible button: Press SPEED twice. Press the flexible button to be erased. Press FLASH. A confirmation tone will sound. Press the ON/OFF button. To 1. 2. 3. 4. check flexible button programming: Lift handset. Press SPEED, then dial [7] + [#]. Dial [2] to select the KEYBTN option. Press the desired flexible button(s) to display programming for the button(s) on the LCD. 5. When finished, replace the handset.
Headset Mode 57 Headset Mode A modular headset may be used by connecting the headset to the handset jack on the telephone (leaving the handset in place). The ON/OFF button on the Digital Telephone is used to initiate and end calls while using the headset. To activate Headset Mode: Dial [634] on the dial pad, -orPress the preprogrammed HEADSET MODE button. The LED will light steady.
58 Intercom Intercom Using an Intercom Button To 1. 2. 3. ❑ Flex Btn program a Flexible Button as an Intercom Button: Press the SPEED button twice. Press the desired flexible button to program. Dial [645] on the dial pad. A confirmation tone will sound. If an error was made during entry, an error tone will sound. When intercom call rings a busy station (w/intercom btn): 1. The calling station receives ringback tone instead of busy tone.
Intercom 59 Answering an Intercom Call Depending on the position of your intercom button signal switch, answer the intercom call as indicated: H Mode (No LED) Handsfree Mode -- You will hear three bursts of tone and an announcement. Reply handsfree or lift handset for privacy. P Mode (LED Flashing) Privacy Mode -- You will hear three bursts of tone and a one-way announcement. The calling party cannot hear conversations in progress. Lift handset or press ON/OFF to answer.
60 To 1. 2. 3. 4. Intercom use Intercom Transfer with DSS Buttons: Receive or make an intercom call using a DSS button. Press the TRANS button. An intercom dial tone will sound. Press the DSS button where to transfer the call. Hang up (stations 1 and 2 will be connected). Intercom Calls To place an Intercom Call: 1. Press the DSS button of the party to be called (if programmed at your phone), -orDial the extension number. Dialing a number in the numbering plan activates the telephone automatically.
Intercom 61 In the P mode (LED flashes), you will hear three bursts of tone and one-way announcement. The calling party cannot hear conversations in progress. Lift the handset or press the ON/OFF button to answer, -orPress the H-T-P button to the H mode to reply. In the H mode (No LED), you will hear three bursts of tone and an announcement. Reply handsfree or lift the handset for privacy. SINGLE LINE TELEPHONE To place an intercom call: 1. Lift the handset. 2. Dial the intercom number.
62 Keyset Mode Keyset Mode This feature allows you to determine the mode and baud rate of the optional CTI Module connected to your phone. This setting is stored in back-up memory in the case of a power outage or system reset. When telephone is set to AT command mode, these AT commands are supported. Table 1: AT Command Modes Mode Description Inactive No CTI information is sent/received by the telephone.
Last Number Redial 63 At an idle station: 1. Dial the Keyset Mode code [648] on the dial pad, -orPress the preprogrammed KEYSET MODE button, the following displays: I NAC TI V E 2400 M O DE = S AVE = H OL D B AU D= # . 2. Press [.] to scroll through the keyset modes. 3. Press [#] to scroll through the baud rates. 4. Press the HOLD button to save the desired entries.
64 LCR Operation If that line is busy, the system will select another line from the same group and redial the number. If no lines are available in the same group, you will receive a busy tone and can queue for a line. If you preselect a line before activating LNR, the preselection will override the line used originally. SINGLE LINE TELEPHONE Not applicable LCR Operation To place an outside call when LCR is enabled in the system: 1.
Loop Key 65 CO Line Queue Cancel To cancel a Call Back Request: 1. Dial the CO Line Queue Cancel code [626] on the dial pad. 2. Replace the handset or press the ON/OFF button. Loop Key ❑ Flex Btn A station not having a direct appearance for a CO line will receive incoming CO calls and transferred CO calls under the LOOP button. Only one call at a time can be connected to a keyset on the LOOP button. To 1. 2. 3. 4. make a Loop button: Press the SPEED button twice. Press the desired flexible button.
66 Message Wait Example -- 4606037 represents a voice mail button (group 1) for VMID 6037 that is in the system with the centralized voice mail installed. To use a mailbox button: The called station presses the MAILBOX flexible button and goes on-hook. The internal or external call is then transferred to the VM port by the telephone system. Message Wait ❑ Flex Btn Stations that are busy, unattended, or in DND can be left a message indication by other stations in the system.
Message Wait 67 To answer a message waiting indication: If your MSG button is lit, you have a message waiting for you. The first message left is the first one called. 1. Press the MSG button. The station that left messagewill be signaled with tone ringing. 2. If the called station does not answer, press the MSG button once to leave message. SINGLE LINE TELEPHONE To 1. 2. 3. leave a message waiting indication: Lift the handset. Dial the desired intercom station.
68 Modem Modem Voice Mail Modem Access You can program Vodavi voice mail systems (other than MiniVoice or PathFinder) using the telephone system modem. To access the voice mail system, you can either: Dial [498], ring directly to 498, be transferred to 498. Telephone System Modem Access Feature code 499 is used for access to the telephone system modem. This modem allows remote telephone system programming via an SLT or externally by having a call transferred to extension 499.
Name In Display 69 Name In Display Every extension (Key or SLT) has the capability to program your name so that people using display telephones will see your name instead of your station number. To create your name: 1. Dial [690] on the dial pad. 2. Use the dial pad keys to enter your name (up to 7 characters).
70 Night Service SINGLE LINE TELEPHONE To create your name: 1. Dial [690] on the dial pad. 2. Enter the name (up to 7 characters may be entered) by using keys on the dial pad. 3. Briefly depress the hookswitch and release to complete the programming process. To erase your name: 1. Dial [690] on the dial pad. 2. Briefly depress the hookswitch and release to erase. Night Service ❑ Flex Btn To enter Night Service Mode, from an idle station: Press the preprogrammed NIGHT SERVICE flexible button [604].
Off-Hook Voice Over (OHVO) Off-Hook Voice Over (OHVO) 71 ❑ Flex Btn While off-hook on a call (CO or Intercom), this feature allows you to receive a voice announcement through the handset receiver without interrupting the existing call. You may then respond to the calling party using CAMP ON procedures to talk to the calling party or use Silent Text Messaging to respond to the calling party via LCD Displays. The calling station is placed in a one-time DND mode upon initiating the voice-over.
72 Off-Hook Voice Over (OHVO) The calling OHVO station is not connected or able to hear the called station’s conversation (connection only allows calling station to transmit to the called station). The calling station is placed in a one-time DND mode upon initiating the Voice Over. One-Time DND cannot be toggled during the OHVO call. The station receiving the OHVO call must be off-hook and in H mode.
Outside Calls Outside Calls 73 ❑ Flex Btn Placing an Outside Line on Hold If Exclusive Hold Preference is programmed, press HOLD once for Exclusive Hold or twice for System Hold. -orIf System Hold Preference is programmed, press HOLD once for System Hold or twice for Exclusive Hold. Answering a Recall When an outside line has remained on hold for an extended period of time, you are reminded with a recalling ring. (If Preferred Line Answer is enabled, skip step 1.) 1.
74 Paging Paging If you are given the ability to make page announcements: 1. Lift the handset or press the ON/OFF button. 2. Dial a three-digit paging code or press the preprogrammed PAGING flexible button.
Personalized Messages 75 Paging - Meet Me To 1. 2. 3. request another party meet you on a page: Dial the desired three-digit paging code. Request the party to meet you on the page. Do not hang up; wait for the requested party to answer. To answer a Meet Me Page: 1. Go to the nearest phone. 2. Dial [770] or press the preprogrammed MEET ME flexible button. You will be connected to party that paged you.
76 Personalized Messages To cancel a pre-assigned message: 1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. 2. Replace the handset. The DND button LED will extinguish. Custom Messages Each station can select from ten possible custom messages to display on the LCD of a key telephone calling that station. These messages are programmed from the first attendant station for system-wide use. Each station can also program three unique custom messages.
Personalized Messages 77 To use a unique custom message: 1. Dial [633] on the dial pad. -orPress a preprogrammed PERSONAL MESSAGES button. 2. Dial a valid message number (18-20) for the desired custom message. To cancel a custom message: 1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. 2. Replace handset. The DND button LED extinguishes. SINGLE LINE TELEPHONE SLT users can use custom messages (21-30) as described above.
78 Personalized Messages [15] = At Home Until: HH:MM xm [16] = On Break Until: HH:MM xm [17] = At Lunch Until: HH:MM xm 3.
Personalized Messages 79 Scrollable Canned Messages The Scrollable Canned Message feature allows you to use a single digit [#] or [.] to scroll through the canned messages and select one. When the desired message is displayed, pressing the hold button places that message on the station LCD. This feature operates when the phone is in the idle mode only. This feature cannot be activated if the station is in the Call Forward or DND mode(s). This feature is not available to Attendant stations.
80 Personalized Messages To cancel the message: 1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. 2. Replace the handset. The DND button LED will extinguish. SINGLE LINE TELEPHONE Not applicable Personal Messages Flexible Button You can program the code [633] onto a flexible button to speed access to select and use messages. To 1. 2. 3. program the Personal Messages Flexible Button: Press the SPEED button twice. Press the desired flexible button.
PBX/Centrex Codes on a Flex Button PBX/Centrex Codes on a Flex Button 81 ❑ Flex Btn For one-button access to Centrex or PBX features: 1. Program Centrex or PBX code into a Station or System Speed Dial bin, including hook-flash (FLASH key), [.], and [#] commands (refer to “Speed Dial” on page 87). 2. Program that speed bin onto a flexible button (refer to “Flexible Button Programming” on page 55).
82 Redial Redial a Saved Number 1. Press the SPEED button. 2. Press the [.] key. The saved number is automatically dialed. Repeat Redial ❑ Flex Btn When you place a CO call and a Busy or No Answer is received: 1. Press the preprogrammed RPT REDIAL flexible button [643]. You wil receive an LCD prompt for a timer value. EN TER R P T RE DI A L TI M E R : XXX 006 -9 99 2. Enter a valid number (006-999 seconds) for the Repeat Redial Timer. The default value is 060 (one minute).
Ring Down / Hot Line / Off-Hook Preference 83 To cancel the operation: Press the preprogrammed REDIAL flexible button. A confirmation tone will sound and the Auto Redial function is cancelled. SINGLE LINE TELEPHONE Not applicable Ring Down / Hot Line / Off-Hook Btn Preference Flex ❑ If your phone has been programmed for Off-Hook Preference, you can access an outside line, or a feature by going off-hook or pressing the ON/OFF button.
84 Ring Tone 2. Dial desired button number. Refer to the following chart: F F F F F F 01 05 09 13 17 21 F F F F F F 02 06 10 14 18 22 F F F F F F 03 07 11 15 19 23 F F F F F F 04 08 12 16 20 24 To disable Off-Hook Preference: 1. Dial [691] on the dial pad. 2. Dial [00] on the dial pad. SINGLE LINE TELEPHONES When establishing an Off-hook Preference for SLT stations, it is necessary to program the SLTs CO line or line group, to access when going off-hook.
Serial Number 85 The ringing choices are as follows: CO RING TONE*/FREQUENCY Tone (#) Freq Tone (#) Freq Tone (#) Freq 00 697/770 13 770/1633 26 1209/1336 01 697/852 14 770/0 27 1209/1477 02 697/941 15 852/941 28 1209/1633 03 697/1209 16 852/1209 29 1209/0 04 697/1336 17 852/1336 30 1336/1477 05 697/1477 18 852/1477 31 1336/1633 06 697/1633 19 852/1633 32 1336/0 07 697/0 20 852/0 33 1477/1633 08 770/852 21 941/1209 34 1477/0 09 770/941 22 941/
86 Software Identification Software Identification This feature only applies to XTS systems. When a station dials feature code [610] on a display telephone, the system expects the next digits dialed to be a software identification code. This code is used to upgrade to a new version of software, e.g. upgrade from basic software to ACD software. 1. Dial feature code [610] on a display telephone. E N TE R O PT IO N CO D E : X X X X XX X X 2. Dial the software identification code.
Speakerphone 87 Speakerphone 1. Press the ON/OFF button to ON. (An intercom dial tone will sound.) 2. Press the DSS key of the desired party or press an available OUTSIDE LINE button and dial the number. The speakerphone will be activated. 3. Press the ON/OFF button to end the call. Speed Dial A keyset user can associate up to 20 frequently dialed numbers as Station Speed Numbers (9000 to 9019).
88 Speed Dial 4. Dial the desired telephone number and include these special codes: TRANS -- Initiates a Pulse-To-Tone switchover. HOLD -- Inserts a Pause. FLASH -- Inserts a Flash into the speed number. TRANS -- When used as the first entry in the speed bin, this inserts a non-display character causing numbers stored in the bin not to appear on the digital telephone’s display when bin is accessed. 5. Press the SPEED button. 6. Replace the handset to end the speed bin programming.
Station/Port Fixed Number To 1. 2. 3. 4. 5. 89 store speed dial numbers: Lift the handset. Dial [661] on the dial pad. Dial the desired station speed number (9000-9019). Dial the telephone number to store. Briefly press and release the hookswitch. A confirmation tone will sound. Line Group 1 is programmed along with SLT speed numbers, and thus Line Group 1 is used when activating station speed dial from an SLT.
90 Station Relocate Station Relocate The Station Relocation Feature allows you to dial a code followed by the old station number to bring all the station attributes including extension number, button mapping, speed dial, and class of service to the new location. 1. A station can be relocated by unplugging it, then plugging it into a new location. 2. Dial [636] on the dial pad. Then, dial the extension number of the station being relocated.
Universal Day/Night Answer 91 While receiving a Camp On or OHVO call: The called party may press a preprogrammed Text Message button with a specific message [633+XX].
92 Voice Mail When the system is in Day or Night mode and an outside line rings at another station, and you wish to answer it: Dial [#5] on the dial pad. The connected outside line can be transferred or disconnected. Each telephone utilizing Universal Day/Night Answer must have a loop button appearance if the ringing outside line does not display at their phone. Voice Mail Call Forwarding to Voice Mail Groups Callers may be routed directly to your mailbox by forwarding your phone to a voice mail group.
Voice Mail 93 Voice Mail Transfer with ID Digits While on a call and the caller on the other end wishes to leave a Voice Message for another VM user: 1. At the initiating station, press the TRANS. button. 2. Dial the Voice Mail Group number or press the preprogrammed VM GROUP flexible button. 3. Dial the VMID (Mailbox location) of the desired party and go on-hook. Voice Mailbox Button To 1. 2. 3. program a Mailbox flexible button: Press the SPEED button twice.
94 Voice Mail Voice Mail One-Touch Recording ❑ Flex Btn While on an internal/external call, the Voice Mail One-Touch Recording feature allows you to press a button and have the system record the conversation in your mailbox. Dial feature code [649] + [VVV]. (where VVV = 440-447 for desired VM group). Use of this feature when the One-Touch Recording Warning Tone is disabled may be interpreted as a violation of federal, state or local laws, and an invasion of privacy.
Volume Control 95 3. When you finish recording, press the preprogrammed VM RECORD button. The LED will extinguish and the normal LCD call information will display. ℡ ELECTRONIC TELEPHONE Not applicable SINGLE LINE TELEPHONE Not applicable Volume Control DIGITAL AND ELECTRONIC TELEPHONES The volume control on the Digital Key Telephone controls ringing, handset, and speakerphone volumes. It also affects the receive volume of the “Wanderer” cordless unit.
96 Volume Control Using the speakerphone on an Intercom call … S PEA K E R CA L L M M M DD Y Y [#########] H H :M M a m Using the handset on an Intercom call … H A N DSE T IC M M M M DD Y Y [#########] H H :M M a m Using the speakerphone on a CO call … S PEA K E R CA L L M M M DD Y Y [#########] H H :M M a m Using the handset on a CO call … H A N DSE T CO M M M DD Y Y [#########] H H :M M a m Receiving a page announcement … S PE A K E R PAG E M M M DD Y Y H H :M M a m Receiving an incoming tone
Volume Control 97 SINGLE LINE TELEPHONE The volume control on the Single Line Telephone is located on the right side of the telephone. The slider switch options are HI for loud volume, LO for low volume, and OFF to turn the ringer off. Two-line models have a volume switch for each line. Certain models do not have an OFF option. Speakerphone models have a sliding volume switch to adjust speakerphone volume. Slide the switch toward you for lower volume or away from you for increased speakerphone volume.
98 Worksheets Worksheets Flexible Button Programming Worksheet 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Speed Dial Bin Programming Worksheet BIN 9000 BIN 9010 BIN 9001 BIN 9011 BIN 9002 BIN 9012 BIN 9003 BIN 9013 BIN 9004 BIN 9014 BIN 9005 BIN 9015 BIN 9006 BIN 9016 BIN 9007 BIN 9017 BIN 9008 BIN 9018 BIN 9009 BIN 9019
Default Numbering Plan 99 ● ● SLT Attendant Code Electronic Function Digital Default Numbering Plan 608/608+FLASH ● Account Code (reqs btn) 627 ● ACD Call Factor* (reqs btn) 580+[UUU]+[FFF] ● ACD Call Qualifier* 570+[YYY] ● ● ● ACD CIQ Display Btn* (specific ACD grp) (reqs btn) 579+[UUU] ● ● ● ACD Group* (group 1-16) 550-565 ● ● ● ACD Help* (reqs btn) 574 ● ● ● ACD Member Status* 573 ● ● ● ACD Overflow Avail/Unavail* 578 ● ● ● ACD Login (Primary)* 572+[UUU]+
SLT Code Attendant Function Electronic Default Numbering Plan Digital 100 Attnd Custom Message 694+[XX]+message ● Attnd Day/Night/Special (reqs btn) 631 (DND key) ● Attnd Directory List Programming 693 ● Attnd Disable Outgoing CO Line 602+press CO line btn ● Attnd Override (reqs btn) 601 ● Attnd Setting Time and Date 692+date & time ● Attnd Unavailable 607 ● Attnd Voice Mail Alarm Clear 656 ● Background Music (Ch 3 = MPB3) 632+[0 , 1, 2, or 3] Call Back 622 Call Coverage
SLT 620 ● Clear Call Fwd, DND, Personal Msg 662 ● ● ● ● CO Line (Idle) Direct Access 88+[LLL] ● ● ● ● CO Line Grp Access Code (grp 0-23) 800-823 ● ● ● ● CO Line Grp Access Code (all grps) 824 ● ● ● ● CO Line Queue 621 ● ● ● ● CO Line Queue Cancel 626 ● ● ● ● Conference (8 btn) (reqs btn) 624 ● ● ● Dial-By-Name 6 .
Electronic Attendant SLT Default Numbering Plan Digital 102 690 ● ● ● ● Night Service (reqs btn) 604 ● ● ● Off Hook Voice Over (reqs btn) 628 ● Page - All Call 700 ● ● ● ● Page - Ext Zone All/1/2/3 (Mach I uses 761 only) 760-762 (763=MPB2) ● ● ● ● Page - Internal Zones 1-8, All 701-709 ● ● ● ● Page - Meet Me (Answer) 770 ● ● ● ● Personal Messages 633+[ZZ] ● ● Release Button (reqs btn) 641 ● ● ● Repeat Redial 643 ● ● ● Ring Down/Hot Line/Off-Hook Pref
UCD Group (grp 1-8) SLT Code Attendant Function Electronic 103 Digital Default Numbering Plan ● ● ● ● 550-557 ● Unanswered CO Call Transfer 639 Universal Day/Night Answer #5 ● ● ● ● Voice Mail Group (grp 1-8) 440-447 ● ● ● ● VM Msg Cancel (VM Port only) 421+[MMMM] ● VM Msg Set (VM Port only) 420+[MMMM] ● VM Msg Set w/cnt (VM Port only) 422+[MMMM] ● VM One Touch Record (reqs btn) 649+[VVV] ● ● ● VM Pse/Res Rec (Dig VM) (reqs btn) 655 ● ● ● Voice Mailbox Btn (re
104 Default Numbering Plan
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