Station User Guide August 2008 - Issue 2.
“WARNING: Handling the cord on this product will expose you to lead, a chemical known to the State of California to cause [cancer, and] birth defects or other reproductive harm. Wash hands after handling.” Vertical Communications, Inc. reserves the right to revise this publication and to make changes in content without notice. © 2005 Vertical Communications, Inc. All rights reserved. This publication contains proprietary and confidential information of Vertical Communications, Inc.
Station User - QUICK REFERENCE STSe Key Telephone Systems FI XED FE AT URE B U T TO NS • • • • • • • CAMP ON -- enables you to alert a busy party that an outside line is on hold for them. CONF (CONFERENCE) -- used to establish and build conference calls. FLASH -- lets you terminate an outside call and restore dial tone without having to hang up the handset. It is also used to transfer calls behind a PBX or Centrex within those systems.
STSe Key Telephone Systems PLACING AN OUTSIDE LINE ON HOLD • • If your system is programmed for System Hold Preference, press the HOLD button once for System Hold or twice for Exclusive Hold. If your system is programmed for Exclusive Hold Preference, press the HOLD button once for Exclusive Hold or twice for System Hold. STORING SPEED NUMBERS 1. Press the SPEED button twice. 2. Dial the speed bin location. • 9000 to 9019 = Station speed numbers • 9020 to 9099 = System speed numbers 3.
i Contents Contents 911 Alert........................................................................................................... 2 Account Codes .............................................................................................. 3 Using Account Codes ......................................................................... 3 Verified Account Codes ..................................................................... 3 Account Codes - Traveling COS (Verified).............................
ii Contents Unscreened Transfer........................................................................... 32 Trunk-To-Trunk Transfer.................................................................... 32 Caller ID Display ............................................................................................ 33 Caller ID Display (Answered Calls) ................................................. 33 Caller ID Display (Unanswered Calls) ............................................
Contents iii Mute .................................................................................................................. 63 Name In Display ............................................................................................ 63 Night Service .................................................................................................. 64 Off-Hook Voice Over (OHVO) ................................................................... 65 Outside Calls...................................
iv Contents Voice Mail ........................................................................................................ 92 Call Forwarding to Voice Mail Groups.......................................... 92 Retrieving Voice Messages............................................................... 92 Voice Mail Transfer with ID Digits .................................................. 93 Voice Mailbox Button .........................................................................
Contents v » » » » » » » » NOTES » » » » » » »
Digital Keyset - Features & Buttons 24-Button Executive Telephone 2 20 1 19 3 9 ABC DEF 1 2 3 GHI JKL MNO 4 5 6 PRS TUV WXY 7 8 9 OPER * 0 8 FLASH TRANS SPEED CONF MSG FWD MUTE CAMP ON ON/OFF HOLD 6 7 5 4 # 10 11 12 VOLUME 13 15 14 18 17 16
vii Contents NUMBER FEATURE DESCRIPTION 1 LCD Display Shows information about telephone status, dialing directories, and text messages. 2 Message Indicator Programmable indication for Ring Line, Voice Mail, Message Wait, or handset operation. 3 Flexible Buttons To access outside lines and handling calls. 4 MSG Button For Auto-CallBack to a phone that left a text message or to access voice messages. 5 FWD Button To forward your calls to another station or voice mail.
viii Contents » » » » » » » » NOTES » » » » » » »
1 ABOUT THIS USER GUIDE The features described in this User Guide apply to the VODAVI STSe Digital and Single Line Telephone Systems. GUIDELINES Flexible Buttons -- Most system features can be set up on a flexible button for easy one-button access. (For more details, refer to “Flexible Button Programming” on page 50) This “Flex Btn” symbol indicates those features that need a preprogrammed button to function properly.
2 911 Alert 911 Alert Any station user or Attendant who programs a flexible button for 911 ALERT (feature code 608) will be alerted of internal stations placing 911 calls. The system can store the 16 most recent 911 calls. Calling information includes the time/date of the call and the station number from which the call was placed.
Account Codes 3 To delete logged 911 Alert messages: An Attendant must use the following steps to delete the messages on a system-wide basis. 1. Press the 911 ALERT flexible button to display the 911 call information for deletion. 2. Press FLASH to delete that message. Dialing 911 from any station overrides previously enabled features such as Do Not Disturb. Account Codes You can enter an account code that contains up to 12 digits.
4 Account Codes SINGLE LINE TELEPHONE To enter an Account Code before a call: 1. 2. 3. 4. Lift the handset and dial [627]. Dial the account code. Dial [9] or the CO Access code. A dial tone will sound. Dial the desired number. To enter an Account Code during a call: 1. 2. Press the FLASH button. Call is placed on executive hold while you enter your account code. Dial [627], then dial the account code. Account Codes - Traveling COS (Verified) To use Verified Account Codes: 1. 2. 3.
Answering Machine Emulation 5 Answering Machine Emulation When a call is sent to your voice mailbox, you can press a preprogrammed flexible button to listen to the caller leaving the voice mail message. If you decide to speak with the caller, you can press the preprogrammed button to be connected to the caller. Notification Methods There are two methods of notification, a Ring Mode or a Speaker Mode. These methods are controlled by the type of flexible button assigned on the telephone.
6 Attendant Features Mailbox Options The Mailbox Owner can select from the following options when a call is sent to their voice mailbox. To leave caller in VM and turn off speaker: Press the ON/OFF button and continue to listen to message being left without taking action at the keyset. After the VM message is left, the preprogrammed button will be solid red and the keyset will return to idle. To talk to party leaving the message: Press the MUTE key.
Attendant Features 7 Attendant CO Line External (Off-Net) Forward To activate off-net forwarding: 1. 2. Dial [603] on the dial pad, or press the preprogrammed CO OFF-NET FORWARD button. Dial the CO group access code of group to be forwarded: [801-823] = CO Group 1-23 [824] = All CO Groups 3. Dial the speed bin number that contains the number where calls are to forward. A confirmation tone will sound. To cancel off-net forwarding: 1. 2. 3.
8 Attendant Features 3. Enter the letters for the custom message using the dial pad keys as shown: 1 A - 21 B - 22 C - 23 D - 31 E - 32 F - 33 G - 41 H - 42 I - 43 J - 51 K - 52 L - 53 M - 61 N - 62 O - 63 P - 71 R - 72 S - 73 Q - 74 T - 81 U - 82 V - 83 W - 91 X - 92 Y - 93 Z - 94 0PER * 4.
Attendant Features 9 To use the Attendant Day/Night/Special feature: 1. 2. Press the preprogrammed NIGHT SERVICE button (631, DND by default) once to activate the Night mode or use the Soft Key’s DND option when in an idle condition (LED is lit solid). Press the DND button or Soft Key again to activate the Special mode (LED flashes). The DND button (by default) or Soft Key acts as a rotary in this manner, starting in the Day mode, Night mode, and Special mode.
10 Attendant Features Directory List The following procedure is used to enter, edit, and erase names in the Directory List for stations or speed dial numbers. To modify the Directory List: 1. Enter desired three-digit Directory List number (000-199), -orScroll through the Directory List using [ ] to view the next entry, and [#] to view the previous entry. » If changing a name that is already associated with an existing station, skip to Step 4. 2. 3. 4.
Attendant Features 11 To clear an entry: 1. 2. 3. Select the desired entry. Press TRANS, then press FLASH. Press SPEED, a confirmation tone sounds and entry is erased. Local Translation Table The following procedure is used to associate names to the Local Number/Name Translation Table number only. To add names to Local Translation number: 1.
12 Attendant Features Speed Dial Bin The following procedure is used to associate names to a system speed dial bin only. To add names to a System Speed Bin: 1. Enter desired three-digit Directory List number (000-199), -orScroll through the Directory List using [ ] to view the next entry, and [#] to view the previous entry. (If changing a name that is already associated with an existing System Speed Dial Bin entry, skip to Step 4.) 2. 3. 4. 5. 6. 7. Press TRANS.
Attendant Features 13 Attendant Override When Attendant Override is enabled, Attendant stations may override or call stations that are busy or in Do Not Disturb. To call a station busy on a CO call: Press the preprogrammed ATTN OVERRIDE button [601]. Three short tone bursts are presented to the called party. After five seconds, the station’s CO line is automatically placed on hold and the Attendant is cut-through. To call a station in Do Not Disturb mode: Press the preprogrammed ATTN OVERRIDE button.
14 Attendant Features Attendant Speed Dial - System Storing System Speed numbers must be entered by the first programmed Attendant. If an Attendant is not specified, enter at Station 100. 1. 2. 3. Press SPEED, then press the desired outside line key, -orPress SPEED + SPEED to select an outside line automatically. Dial the System Speed bin location (9020-9099). Dial telephone number, press SPEED, then hang up.
Attendant Features 15 Attendant Unavailable The Attendant Unavailable feature lets Attendant stations have a button that places their station in an Unavailable Mode. When the station is in the Unavailable Mode, the next Attendant station receives dial “0” calls and recalls.
16 Background Music (Optional) Background Music (Optional) To activate Background Music, either: 1. Dial [632] or press the preprogrammed BGM flexible button, then enter [1] on the keypad. -orUse the Soft Key’s BGM option as a toggle. 0:OFF 1 : CH - 1 MM M DD Y Y HH :M M am A confirmation tone will sound, and the music is audible through the speaker. 2. Press Volume Bar to change the volume. The LCD displays: SPE A K ER B GM [ #########] MM M DD Y Y H H :MM am To deactivate Background Music: 1.
Back Light Display 17 Back Light Display This feature allows a station user to illuminate the background field of their LCD. The three options for Back Light Display are: Off (LED off ) Always on (LED on) On, only when in use (LED flashing) To select a different option: 1. 2. Preprogram a Back Light Display flexible button, using feature code 637. Press the Back Light Display flexible button to rotary through the options. Call Back A station can initiate a call back request to another busy station.
18 Call Back When the Automatic Call Back Timer is enabled, a call back request is automatically invoked anytime you listen to a busy intercom tone for a preset period of time (default = 10 seconds). SINGLE LINE TELEPHONE To leave a Call Back request when a number is busy: 1. 2. Press the FLASH button. Dial [622], then replace the handset. Only one Call Back request can be left at a station; the second request will convert to a message waiting request.
Call Coverage 19 Call Coverage The Call Coverage feature provides the functionality for stations to answer calls for other stations by utilizing call coverage buttons. Visual and Audible status of ringing stations to an assigned coverage station are provided. Multiple coverage stations can have the same remote ringing station(s) programmed on their stations.
20 Call Coverage RINGING Option = ringing, flashing Call Coverage LED, LCD display as in following illustration: C A L L F O R S TA XXXX MM M DD Y Y HH :M M am NON-RINGING Option = flashing Call Coverage LED only (no ringing or change to LCD) 2. Then press the flashing COVERAGE flexible button, or press the ON/OFF button (only if the ringing option is selected). The call is answered and will cease to ring at any other stations that may have the same coverage appearance.
Call Forward 21 Call Forward The Call Forward feature allows a station the ability to have calls (internal or external) forwarded to a designated station, a UCD group pilot number, Voice Mail group number, or Hunt group. This feature must be enabled in admin programming. To activate Call Forwarding: 1. 2. Lift the handset, or press the ON/OFF button. Press the FWD button or dial [640], then dial the appropriate forwarding condition code.
22 Call Forward SINGLE LINE TELEPHONE The SLT operation uses the same procedures as the Digital Telephone, except there is no FWD button or Soft Keys. You must use feature codes 640 and 662. Call Forward - External (Off-Net) Stations are allowed to forward intercom and transferred CO line calls to an off-net location. The Call Forward Off-Net feature allows a station to reroute calls that would normally be lost. Calls can be forwarded to home or another off-net site.
Call Forward 23 Call Forward - Follow Me The Follow Me feature allows a user who is away from their station, to activate/deactivate call forwarding from another station in the system. This lets the user forward their calls to their current location or into Voice Mail, UCD, Hunt Groups, any other station in the system, or to an off-net location. When this call forward is activated, all calls presented to the forwarded station will immediately forward to the destination station.
24 Call Forward To establish Follow Me Call Forwarding (off-site location): 1. 2. 3. 4. 5. Dial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable. Dial the Follow Me Forward code [642] on the dial pad. Dial the station number where forwarding is desired. Dial the appropriate forwarding condition code.
Call Park 25 Call Park Call Park - Personal Each digital telephone in the system can place a call into a personal park location and then later retrieve that call from the originating station. Internal calls and external calls can be placed into the stations’ personal park location. Calls parked in a personal park location are subject to the system call park recall timer. To park a call: 1. 2. Press TRANS, the caller is put on Exclusive Hold.
26 Call Park Call Park - Station Call park (by station number) allows external calls to be parked at a station other than your own. To park a call: 1. 2. -or1. 2. Press TRANS, the call is put on Exclusive Hold. Dial [439], then dial the station number. Press TRANS, the call is put on Exclusive Hold. Press the preprogrammed CALL PARK (Station) button, then dial the station number.
Call Park 27 Call Park - System An external call can be placed into one of eight parking locations, and can be retrieved by any station that has a direct line appearance or an available Loop button. Parked calls have their own recall timer that recalls the originating station, and if still unanswered, an Attendant. To park a call: 1. 2. 3. Press TRANS, the caller will be put on hold. Dial parking location (424-437). A confirmation tone will sound.
28 Call Pickup SINGLE LINE TELEPHONE To park a call: 1. 2. 3. Press FLASH, the caller is put on Exclusive Hold. Dial parking location (424-437); confirmation will sound. If busy, press FLASH + FLASH and dial another park location. To retrieve a parked call: 1. 2. Lift the handset and press the [#] button. Dial parking location (424-437) where call was parked. Call Pickup A station can pickup a call ringing to any specific unattended station by using the Directed Call Pickup procedure.
Call Pickup 29 SINGLE LINE TELEPHONE To use Directed Call Pickup: 1. 2. Lift the handset and dial [#1]. Dial the station number of the ringing telephone. You MUST have access to the specific outside line or a LOOP button to do a directed call pickup. Group Call Pickup To create a Pickup Button: 1. 2. Press SPEED + SPEED. Press the desired flexible button, then dial #0. To use Group Call Pickup: 1. 2. Lift the handset, or press the ON/OFF button.
30 Call Transfer Call Transfer An outside line can be transferred from one phone to another within the system. The transfer can be screened (announced) or unscreened to an idle or busy station, or to a UCD or Hunt Group. Outside line calls can also be transferred to another outside destination by using a trunk-to-trunk transfer. Executive/Secretary Transfer If you are the designated Executive station, and your phone is busy or in DND, all calls will be routed to the Secretary station.
Call Transfer 31 Screened Transfer To conduct the transfer, while connected to an outside line: 1. 2. 3. Press the station button where the call is to be transferred (if programmed on your telephone), or press TRANS and dial the station number. The called extension signals according to the intercom signal switch position. When that extension answers, announce the transfer. Hang up to complete the transfer.
32 Call Transfer Unanswered CO Call Transfer While idle or on an internal/external call and an incoming or transferred CO call is ringing at your station: 1. 2. 3. 4. If on another call, place the current call on hold, and replace the handset or press the ON/OFF button. Dial the INC CO XSFR code [639], or press the preprogrammed INC CO XSFR flexible button. Press a DSS, Group button, or dial a station or group number. The call automatically transfers to that destination.
Caller ID Display 33 SINGLE LINE TELEPHONE While connected to an outside line (PBX/Centrex): 1. 2. Press the FLASH button. A dial tone will sound. Dial [9]. -orDial a CO line/group access code. 3. 4. Dial the desired outside line destination number. Hang up to complete the transfer. E911 feature enabled precludes dial 9 access.
34 Caller ID Display Caller ID Display (Unanswered Calls) An Unanswered Call Management Table with 100 system-wide entry capacity is maintained in the system. The calling number/ name information pertaining to any unanswered call is placed in this table when the system determines the call was abandoned. This table may be accessed from any display telephone to review unanswered calls. Only an Attendant station(s) can delete an entry from this table.
Caller ID Name/Number 35 Caller ID Name/Number This feature allows you to program a flexible button [653] to view both the number and name on the LCD when receiving a Caller ID CO call. When the feature is enabled, the flexible button LED is lit solid and the name and number is displayed. During the call: Press the flexible button to toggle between the normal call information display and the name/number display.
36 Calling Station Handsfree Mode Override Calling Station Handsfree Mode Override This feature enables a calling station to override a called station’s T intercom setting. When placing a call to a station and handsfree is desired: 1. 2. Dial [7#] on the dial pad. Dial the extension number, -orPress the DSS button of the desired station (the call connects to the station in a handsfree mode).
Camp On Camp On 37 OR A station may alert a busy party that an outside line is on hold and waiting for them by using the CAMP ON button. To camp on a call, press the TRANS button to transfer the call to the desired busy station, then press the CAMP ON button. The busy party will receive a muted ring over the keyset speaker, and a visual flashing CAMP ON LED. By pressing the CAMP ON button, the person called places their existing outside call on hold and is connected to the person placing the Camp On.
38 CO Line - Access SINGLE LINE TELEPHONE To alert a busy station of your call: 1. 2. Press the FLASH button. Dial [620]. When the called line is alerted, they can choose to pick up your call or remain on original call. To answer a call that is waiting (while on a CO line call): 1. 2. Receive Camp On warning tone through the handset. Choose the desired call (hang up on present call and take new call, or ignore Camp On signal). CO Line - Access To access an outside line: 1.
CO Line Queue 39 CO Line Queue If you wish to be placed on a waiting list for an outside line to become available: 1. 2. 3. Press the desired busy OUTSIDE LINE button, or press the POOL button. (A busy tone will sound.) Press the preprogrammed CO LINE QUEUE button (621). Replace the handset, or press the ON/OFF button. To answer a queue: If you hear ringing and an outside line of the line group or a LOOP button you queued onto is rapidly flashing: 1. Lift the handset, or press the ON/OFF button. 2.
40 Conference Conference Conference Combinations Only stations with conference enabled can institute a conference. ADD-ON Conference -- Up to eight internal parties can engage in a conference, or seven internal parties with one external party. A maximum of five 8-party conferences (five external parties maximum) can be established. MULTI-LINE Conference -- One internal station can engage in a conference with up to four outside parties. A maximum of eight parties can be included in a conference.
Conference 41 To exit a Conference (controller only): For a Single-line conference … 1. Press the ON/OFF button to ON. 2. Press the MUTE button, then replace the handset to monitor the conference. For a Multi-line conference … 1. Press HOLD button to place outside parties on hold. The Hold Timer starts. If one of the two parties is internal, that party is dropped. 2.
42 Conference To terminate a party during a Conference call: 1. 2. 3. 4. Press the line button of the party you wish to drop. Replace the handset, or press the ON/OFF button. Lift the handset, or press the ON/OFF button. Press the flashing CONF button. SINGLE LINE TELEPHONE To set up a Conference with up to eight parties (limit of 2 external), first set up a 3-party Conference, using one of the following procedures: 1. 2. 3. While connected to an internal party, press the FLASH button.
Conference 43 5. Dial [664]. The three parties are connected. To add additional stations after setting up a 3-party conference: 1. 2. 3. 4. Press the FLASH button to put the conference on hold. Dial number of the internal station you wish to add. Repeat steps 1 & 2 to add additional stations. When the last internal party answers, press the FLASH button again. All parties are connected.
44 Dial-By-Name Dial-By-Name The system allows station users to dial extension numbers, or speed bins, by entering the name of a person that has been programmed for that station. The system database allows entry of a name (alphanumeric) up to 24 characters in length for each station. The programmed name can be used for dial-by-name station users and in directory dialing. (NOTE … This feature should not be confused with the Name In Display function.) 1. 2.
Directory Dial 45 Directory Dial Display telephone users may view a list of up to 200 names from the System Directory on the station’s LCD display. You can dial the station or speed dial bin by pressing a single button. Names placed in the Directory List may be associated to intercom numbers, System Speed dial bins, or entries in the Local Number/ Name Translation Table. You may view the Directory List beginning with any letter of the alphabet, then scroll through the list either forward or backwards.
46 3. Directory Dial The alphabet is represented on the keypad as shown: A=2 B = 22 C = 222 ABC DEF 1 2 3 GHI JKL MNO 4 5 6 PQRS TUV WXYZ 7 8 9 * OPER 0 # Names starting with the letter chosen will show on the LCD display. If there are no names in the Directory List beginning with the desired letter, a name with the next higher letter displays on the LCD display.
Do Not Disturb / Page Block 47 To transfer a call using Directory Dialing while on a call: 1. 2. Press TRANS. Dial the Directory Dial Code [680] on the dial pad, -orPress the flexible button programmed for directory dialing. 3. 4. Press the digit associated with the person’s name. When it displays, press SPEED to automatically dial the destination station. Hang up to complete the transfer. Calls may be transferred to internal stations only.
48 Do Not Disturb / Page Block To activate Page Blocking: Press the preprogrammed DND button a second time (DND button flashes). -orUse the Soft Key’s DND option a second time when in an idle condition. To remove Do Not Disturb: Press the preprogrammed DND button a third time, use the Soft Key’s DND option a third time, or dial either [631] or [662]. The button LED extinguishes and DND cancels.
Door Opener 49 Door Opener When the system’s administrative programming is set to use the relay contact as a door opener, the relay is activated by either dialing flexible feature code 665 or by pressing a preprogrammed flexible button that has code 665 assigned. When the relay is open, the flexible button LED lights steady; when the relay is closed, the LED is off.
50 Flash Flash When connected to an outside line: Press FLASH to disconnect the outside line and reseize an outside line dial tone. Flash Key on Intercom When connected to a page zone or another internal party: Press FLASH to disconnect page or intercom call. An intercom dial tone will sound. Flexible Button Programming To program a flexible button (to use feature codes): 1. 2. 3. 4. Press SPEED + SPEED. Press the button to be programmed (must be programmed in database as a flexible button).
Group Listening 51 To erase a flexible button: 1. 2. 3. 4. Press SPEED + SPEED. Press the flexible button to be erased. Press FLASH, a confirmation tone will sound. Press the ON/OFF button. To check flexible button programming: 1. 2. 3. 4. 5. 6. Lift the handset. Press SPEED. Dial [7] + [#]. Then dial [2] to select the KEYBTN option. Press the desired flexible button(s) to display programming for the button(s) on the LCD. When finished, replace the handset.
52 Headset Mode Headset Mode A modular headset may be used by connecting the headset to the handset jack on the telephone (leaving the handset in place). The ON/OFF button on the Digital Telephone is used to initiate and end calls while using the headset. To activate Headset Mode: Dial [634] on the dial pad, -orPress the preprogrammed HEADSET MODE button. -orUse the Soft Key’s HEADSET option when in an idle condition. The LED will light steady.
In and Out Button 53 SINGLE LINE TELEPHONE Not applicable In and Out Button An In and Out Button will toggle a station from an in status to an out status and from an out status to an in status. When in an out status, the LCD will display “STA IN OUT OF OFFICE” and all incoming calls will forward to the Preset Internal Busy Forward destination (Flash 50/51, Page C, Button #2). If no forwarding destination is programmed in Flash 50/51, the call will be presented without forwarding.
54 Intercom When an intercom call rings a busy station (w/intercom btn): » » » The CALLING station receives a ringback tone instead of a busy signal. The “called” station hears a muted or reminder ring and their intercom button LED flashes at the incoming CO line rate. (This indicates an incoming intercom call.) The CALLED station can place the current CO call on hold by pressing the HOLD button, -orThey can place the current intercom call on hold by pressing the HOLD button.
Intercom 55 To answer an Intercom Call: In the T mode … you will hear repeated bursts of intercom tone ringing and the HOLD button flashes slowly. Lift the handset or press the ON/OFF button to answer, -orPosition the H-T-P switch to the H mode to reply. In the P mode … you will hear three bursts of tone and one-way announcement. calling party cannot hear other conversations. Lift the handset or press the ON/OFF button to answer, -orPosition the H-T-P switch to the H mode to reply.
56 Intercom Intercom Transfer To use Intercom Transfer without DSS Buttons: 1. 2. 3. 4. 5. Receive or make an intercom call. Press TRANS, an intercom dial tone will sound. Dial the desired station number. When the second station answers, you are in a supervised transfer mode (first station is staged for transfer). Hang up (stations 1 and 2 will be connected). To use Intercom Transfer with DSS Buttons: 1. 2. 3. 4. Receive or make an intercom call using a DSS button.
Keyset Mode 57 Keyset Mode This feature allows you to determine the mode and baud rate of the optional CTI Module connected to your phone. This setting is stored in back-up memory in the case of a power outage or system reset. When telephone is set to AT command mode, these AT commands are supported. Mode Description Inactive No CTI information is sent/received by the telephone. ATD Modem Dialing Command -- The telephone will recognize the ATD and accept digits after the command.
58 Last Number Redial At an idle station: 1. Dial the Keyset Mode code [648] on the dial pad, -orPress the preprogrammed KEYSET MODE button, the following message displays: I NACTI VE 2400 MO DE = S AV E = H O L D B AU D= # 2. 3. 4. Press [ ] to scroll through the keyset modes. Press [#] to scroll through the baud rates. Press HOLD to save the desired entries.
LCR Operation 59 The system automatically selects the original line used to place the call and redials the last number dialed. If that line is busy, the system will select another line from the same group and redial the number. If no lines are available in the same group, you will receive a busy tone and can queue for a line. If you preselect a line before activating LNR, the preselection will override the line used originally.
60 Loop Key To cancel a CO Line Queue Call Back Request: 1. 2. Dial the CO Line Queue Cancel code [626] on the dial pad. Replace the handset, or press the ON/OFF button. Loop Key A station not having a direct appearance for a CO line will receive incoming CO calls and transferred CO calls under the LOOP button. Only one call at a time can be connected to a keyset on the LOOP button. To make a Loop button (if allowed in admin programming): 1. 2. 3. Press SPEED + SPEED. Press the desired flexible button.
Message Wait Message Wait 61 OR Stations that are busy, unattended and ringing, or in DND can be left a message indication by other stations in the system. Up to five messages can be left at one keyset. Upon return to the station, the user can answer the message waiting indication of each party in sequential order. To leave a message waiting indication: 1. 2. 3. 4. Lift the handset, or press the ON/OFF button. Dial the desired intercom station. Press the MSG button or use the Soft Key’s MSG option.
62 Modem To answer a message waiting indication: You have a message waiting when your message waiting lamp is flashing, or an interrupted dial tone when lifting the handset. 1. Lift the handset. 2. Dial [663]. The station that left message will ring. Modem Voice Mail Modem Access You can program Vodavi voice mail systems using the telephone system modem. To access the voice mail system, you can either: Dial [498], ring directly to 498, be transferred to 498.
Mute 63 Mute Pressing the MUTE button while in the speakerphone mode or using the handset disables the microphone but does not affect the speech coming over the speaker or handset. Pressing the illuminated MUTE button again reactivates the microphone. To disable the microphone: 1. 2. Press MUTE while off-hook on speakerphone or handset to activate. Press MUTE again to deactivate. Mute automatically deactivates upon call termination.
64 3. Night Service Press SPEED to complete programming process. To erase your name: 1. 2. Dial [690] on the dial pad. Press SPEED to complete the erasing process. SINGLE LINE TELEPHONE To create your name: 1. 2. 3. Dial [690] on the dial pad. Enter the name (up to 7 characters) using dial pad keys. Press the FLASH button to complete the programming process. To erase your name: 1. 2. Dial [690] on the dial pad. Press the FLASH button to erase.
Off-Hook Voice Over (OHVO) Off-Hook Voice Over (OHVO) 65 OR While off-hook on a call (CO or Intercom), this feature allows you to receive a voice announcement through the handset receiver without interrupting the existing call. You may then respond to the calling party using CAMP ON procedures to talk to the calling party or use Silent Text Messaging to respond to the calling party via LCD Displays. The calling station is placed in a one-time DND mode upon initiating the voice-over.
66 Off-Hook Voice Over (OHVO) The calling station is placed in a one-time DND mode upon initiating the Voice Over. One-Time DND cannot be toggled during the OHVO call. The station receiving the OHVO call must be off-hook and in H mode. To respond to an Off-hook Voice Over: After receiving an OHVO announcement, three options are available to respond to the caller: Option 1 -- allows the receiving station to respond to an OHVO announcement using the MUTE feature button.
Outside Calls 67 Outside Calls Placing an Outside Line on Hold If Exclusive Hold Preference is programmed, press HOLD for Exclusive Hold, or HOLD + HOLD for System Hold. -orIf System Hold Preference is programmed, press HOLD for System Hold, or HOLD + HOLD for Exclusive Hold. Answering a Recall When an outside line has remained on hold for an extended period of time, you are reminded with a recalling ring. (If Preferred Line Answer is enabled, skip step 1.) 1. 2.
68 Paging Paging If you are given the ability to make page announcements: 1. 2. 3. Lift the handset, or press the ON/OFF button. Dial a three-digit paging code, -orPress the preprogrammed PAGING flexible button. -orUse the Soft Key’s ALLPG IN or ALLPG EX options (versus codes 721 or 761) when in an idle condition. Code 700 Zone Int/Ext All Call 701-720 Internal Zone 1-20 4. 721 Internal All Call 761 External Page Zone Speak in a normal tone of voice to deliver the message.
Personalized Messages 69 Paging - Meet Me To request another party meet you on a page: 1. 2. 3. Dial the desired three-digit paging code. Request the party to meet you on the page. Do not hang up; wait for the requested party to answer. To answer a Meet Me Page: 1. 2. Go to the nearest phone. Dial [770] or press the preprogrammed MEET ME flexible button. You will be connected to party that paged you.
70 Personalized Messages To select a pre-assigned message: 1. Dial [633] on the dial pad, -orPress the preprogrammed PERSONAL MESSAGES button. 2. Dial the 2-digit code for the message that displays. A confirmation tone will sound; DND button LED will flash. 00 = (clears msgs) 04 = Return Tomorrow 08 = At Home 01 = On Vacation 05 = Return Next Week 09 = On Break 02 = Return AM 06 = On Trip 10 = At Lunch 03 = Return PM 07 = In Meeting To cancel a pre-assigned message: 1. 2.
Personalized Messages 71 To program a unique custom message: 1. 2. 3. 4. Dial [633] on the dial pad. Dial a valid message number (18-20) for the desired custom message. Enter a custom message, up to eight characters. Press HOLD to save the message. To use a unique custom message: 1. 2. Dial [633] on the dial pad, or press the preprogrammed PERSONAL MESSAGES button. Dial a valid message number (18-20) for the desired custom message. To cancel a custom message: 1. 2.
72 Personalized Messages Users may activate the following messages and be prompted to enter a return time or date: [11] = Vacation Until: MM/DD [15] = At Home Until: HH:MM xm [12] = Return: HH:MM xm or MM/DD [16] = On Break Until: HH:MM xm [13] = On Trip Until: MM/DD [17] = At Lunch Until: HH:MM xm [14] = Meeting Until: HH:MM xm 3.
Personalized Messages 73 Scrollable Canned Messages The Scrollable Canned Message feature allows you to use a single digit [#] or [ ] to scroll through the canned messages and select one. When the desired message is displayed, pressing the hold button places that message on the station LCD. This feature operates when the phone is in the idle mode only. This feature cannot be activated if the station is in the Call Forward or DND mode(s). This feature is not available to Attendant stations.
74 Personalized Messages To cancel the message: 1. 2. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. Replace the handset. The DND button LED will extinguish. SINGLE LINE TELEPHONE Not applicable Personal Messages Flexible Button You can program the code [633] onto a flexible button to speed access to select and use messages. To program the Personal Messages Flexible Button: 1. 2. 3. Press SPEED + SPEED. Press the desired flexible button. The LED will flash.
PBX/Centrex Codes on a Flex Button 75 PBX/Centrex Codes on a Flex Button For one-button access to Centrex or PBX features: 1. 2. Program Centrex or PBX code into a Station or System Speed Dial bin, including hook-flash (FLASH key), [ ], and [#] commands (refer to “Speed Dial” on page 82). Program that speed bin onto a flexible button (refer to “Flexible Button Programming” on page 50).
76 Redial Save Number For Redial If you wish to save the last number you dialed, either: 1. 2. After placing an outside call, keep the handset off-hook. Press SPEED + SPEED, -orUse the Soft Key’s STORE NO option. Redial a Saved Number To dial a number that was saved for redial, either: Press SPEED, then press the [ ] key. -orUse the Soft Key’s SNR option when in an idle condition. The saved number is automatically dialed.
Ring Down / Hot Line / Off-Hook Preference 77 When the timer expires, you will receive a signal via a CO line queue indication on the RPT REDIAL flexible button (LED Flashes green). During the Queue Call Back, the LCD display will indicate that this is a Redial Call Back. Once the line queue is answered, the LCD will indicate an outgoing CO line.
78 Ring Down / Hot Line / Off-Hook Preference While Off-Hook Preference is enabled, you may access internal intercom dial tone as follows: 1. Press the preprogrammed ICM button, -orDial your intercom number. (Do not lift the handset or press the ON/OFF button before dialing intercom number.) The LED will light steady and an intercom dial tone will sound. 2. Dial an internal station or feature access code.
Ring Tone 79 Ring Tone To select a distinctive ring tone for a station: 1. Dial Ring Tone program code [695]. The following displays: E NT ER RI N G TONE S 00-36 XX PR E SS S P EE D TO S AV E 2. Enter a valid tone number. The speaker will sound a steady tone that correlates to the 2-digit entry. The 2-digit tone number will display in the lower left corner of the LCD. The ringing choices are as follows: CO RING TONE*/FREQUENCY Tone (#) 3.
80 School Zone School Zone Description The School Zone feature allows a person at a station(s) specified as an Administrator to control incoming calls for all stations specified as a Classroom. The Administrator controls the type of call forwarding and the call forwarding destination. Call forwarding types include All Call Forward, No Answer Call Forward, Busy Call Forward, and Busy / No Answer Call Forward.
School Zone 81 To view call forwarding status of Classroom telephones: 1. The Administrator uses a station assigned as an Administrator station and dials feature code [630] + [#]. A confirmation tone sounds and the LCD updates to show one of the following displays: 2. C L A S SR O O M S TATU S BSY FW D TO XXXX C L A S S R O O M S TAT U S B /N A F W D TO XXXX C L A S SR O O M S TATU S N A F W D TO XXXX C L A S S R O O M S TAT U S F W D TO XXXX Press the ON/OFF button to return to an idle status.
82 Speakerphone Speakerphone 1. 2. 3. Press ON/OFF button to ON; an intercom dial tone will sound. Press the DSS key of the desired party or press an available OUTSIDE LINE button and dial the number. The speakerphone will be activated. Press the ON/OFF button to end the call. Speed Dial A keyset user can associate up to 20 frequently dialed numbers as Station Speed Numbers (9000-9019).
Speed Dial 3. 4. 5. 83 Dial the speed bin location. Dial the telephone number and include these special codes: TRANS Initiates a Pulse-To-Tone switchover HOLD FLASH When used as the first entry in the speed bin, this inserts a non-display character causing numbers stored in the bin not to appear on the digital telephone’s display when bin is accessed. Inserts a Pause Inserts a Flash into the speed number Press SPEED, then replace the handset to end speed bin programming.
84 Station/Port Fixed Number 4. Press the FLASH button. A confirmation tone will sound. Line Group 1 is programmed along with SLT speed numbers, and thus Line Group 1 is used when activating station speed dial from an SLT. System Speed Dial Access Stations can be individually allowed or denied the ability to use system speed dial (9020-9099) numbers. (System speed numbers 9060-9099 are not monitored by toll restriction.) Stations cannot be prevented from using station speed dial.
Station Relocate 85 Station Relocate The Station Relocation Feature allows you to dial a code followed by the old station number to bring all the station attributes including extension number, button mapping, speed dial, and class of service to the new location. 1. 2. A station can be relocated by unplugging it, then plugging it into a new location. Dial [636], then dial the extension number of the station being relocated. Once this is done, all station attributes are copied to the current station.
86 Text Messaging (Silent Response) While receiving a Camp On or OHVO call: The called party may press a preprogrammed Text Message button with a specific message [633+XX].
Trouble Notification 87 Trouble Notification This feature allows a station user to be notified of another station in the system that remains off-hook in an idle status for a predetermined period of time. Notification includes ringing and station name or number display on the LCD of a station or stations that have preprogrammed a flexible feature button with flexible feature code of 608. The 608 button will flash upon notification.
88 Trouble Notification A preprogrammed 608 button is a dual function button. It provides call information for either E911 calls or for Trouble Notification. The LCD displays which condition is the trigger. conditions » » » » Trouble Notification does not trigger a call to 911. Trouble notification will not occur until the expiration of the Dial Tone Timer value and the Off-Hook Timer value. The name or number display option applies only to telephones with the 24-character display.
Uniform Call Distribution 89 Uniform Call Distribution The Uniform Call Distribution (UCD) features are described in the following sections. UCD Calls In Queue Display From an idle display key telephone: 1. Dial [567] followed by the UCD group number (55X), -orPress the preprogrammed flexible button. The ON/OFF button LED lights steady. 2. This idle display prompts a Supervisor that a group is having problems answering their calls.
90 Uniform Call Distribution UCD Available/Unavailable Mode If you are a UCD Agent, you can place your station in the Available mode to receive UCD type calls or in the Unavailable mode to block UCD calls from ringing to your station. To enter Available Mode: Dial [566] on the dial pad to start receiving UCD calls, -orPress the preprogrammed AVAILABLE/UNAVAILABLE button.
Universal Day/Night Answer 91 UCD Wrapup End An agent that wants to override the Wrapup Timer and immediately go back into an available UCD status can use a preprogrammed WRAPUP END flexible button. To override the Wrapup Timer: 1. 2. Preprogram a WRAPUP END flexible button using feature code 584. Press the preprogrammed WRAPUP END flexible button. Universal Day/Night Answer Incoming CO lines can be programmed for Universal Day Answer (UDA) or Universal Night Answer (UNA).
92 Voice Mail Voice Mail Call Forwarding to Voice Mail Groups Callers may be routed directly to your mailbox by forwarding your phone to a voice mail group. 1. 2. 3. Lift the handset, or press the ON/OFF button. Press FWD, or dial [640]. Dial the desired code: [6] = All Calls [7] = No Answer 4. 5. [8] = Busy [9] = Busy/No Answer Dial the 3-digit Voice Mail group pilot number where calls are to be forwarded (440-447 = voice mail groups 1-8). A confirmation tone will sound.
Voice Mail 93 Voice Mail Transfer with ID Digits While on a call and the caller on the other end wishes to leave a Voice Message for another VM user: 1. 2. 3. At the initiating station, press TRANS. Dial the Voice Mail Group number or press preprogrammed VM GROUP flexible button. Dial VMID (mailbox location) of desired party and go on-hook. Voice Mailbox Button To program a Mailbox flexible button: 1. 2. 3. Press SPEED + SPEED, then press the desired flexible button to be programmed.
94 Voice Mail Voice Mail Group Access To access a VM Group: Dial VM Group number (440-447), or press preprogrammed VM Group flexible button, -orUse the Soft Key’s VM1 option when in an idle condition (to access group 440 only). Voice Mail One-Touch Recording OR This “digital“ voice mail feature allows a station user, while on an external call, to press a preprogrammed flexible button or Soft Key and have the system record a conversation in their mailbox.
Voice Mail 95 While on an internal or external call: 1. Press the preprogrammed VM RECORD button or use the Soft Key’s REC option (for VM Group 440 only). The LED will flutter red during the setup and the following message will display: RE CO RD I NG SET U P MMM D D Y Y 2. Once the system makes the connection, your mailbox and the flexible button LED will light solid green. The LCD will display the following message: RE CO RD I NG MMM D D Y Y 3.
96 Voice Mail Voice Mail (Flash-Based) Quick Reference ------------------------- M A I N M E N U --------------------------Review Messages Send a Message Mailbox Options Confirm 1 ABC 2 DEF 3 # While Playing Messages ...
Voice Mail 97 Voice Mail (Flash-Based) Quick Start The following is a quick start procedure for first-time users: 1. Obtain System Administrator information: » » » Voice mail system access number Your mailbox number Your temporary password 2. Dial voice mail system access number, -orCall into the Auto Attendant, then press # and enter your mailbox number. 3. After prompt, enter temporary password. 4. Press 3 to access Mailbox Options. 5. Press 2 to access Passwords. 6. After prompt, enter new password.
98 Voice Mail Voice Mail (Hard Drive-Based) Quick Reference ------------------------- M A I N M E N U --------------------------Listen to Messages Send a Message Extended Personal Transfer to Options Options Mbx or Ext ABC MNO TUV OPER 1 2 6 8 0 While Playing Messages … Record Message When finished, press any key.
Voice Mail 99 Voice Mail (Hard Drive-Based) Quick Start The following procedure will assist first-time users: 1. Obtain System Administrator information: » » » Voice mail system access number Your mailbox number Your temporary password 2. Dial voice mail system access number. 3. Once connected, enter your mailbox number. 4. After prompt, enter temporary password and press # . 5. Press 8 to access Personal Options. 6. Press 2 for Edit Password menu. 7.
100 Volume Control Volume Control The volume control on the Digital Key Telephone controls ringing, handset and speakerphone volumes, and display contrast. It also affects the receive volume of the “Wanderer” cordless unit.
Volume Control 101 SINGLE LINE TELEPHONE The volume control on the Single Line Telephone is located on the right side of the telephone. The slider switch options are HI for loud volume, LO for low volume, and OFF to turn the ringer off. Two-line models have a volume switch for each line. Certain models do not have an OFF option. Speakerphone models have a sliding volume switch to adjust speakerphone volume. Slide the switch toward you for lower volume or away from you for increased speakerphone volume.
102 Worksheets Worksheets 24 Flexible Button Programming Worksheet 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Speed Dial Bin Programming Worksheet BIN 9000 BIN 9001 BIN 9002 BIN 9003 BIN 9004 BIN 9005 BIN 9006 BIN 9007 BIN 9008 BIN 9009 STSe Station User Guide BIN 9010 BIN 9011 BIN 9012 BIN 9013 BIN 9014 BIN 9015 BIN 9016 BIN 9017 BIN 9018 BIN 9019 August 2008
Default Numbering Plan 103 Function Digital Attendant SLT Default Numbering Plan Code 911 Alert / Trouble Notification View/ 608/608 + FLASH Delete (reqs btn) l Account Code (reqs btn) Answering Machine Ring Answering Machine Speaker Attnd Attnd Clear Alarm (T-1) Attnd CO Line Ext (Off-Net) Fwd Attnd Custom Message Attnd Day/Night/Special (reqs btn) Attnd Directory List Programming Attnd Disable Outgoing CO Line Attnd Override (reqs btn) Attnd Setting Time and Date Attnd Unavailable Attnd Voice Mail
Default Numbering Plan Function Code Digital Attendant SLT 104 Call Park - Personal Call Park - Station 438 439 + [XXX] l l l l Call Park Pickup - Station Call Park Pickup - System (location 1-8 & 9-14) Call Pickup (reqs btn) Caller ID Display (Answered Calls) Caller ID Display (Unans Calls) Caller ID Name/Number (reqs btn) Calling Forward Override Calling Sta Handsfree Mode Override Calling Sta Tone Mode Override Clear Call Fwd, DND, Personal Msg CO Line (Idle) Direct Access CO Line Grp Access C
Function 105 Code Digital Attendant SLT Default Numbering Plan Intercom Button (reqs btn) Keyset Mode 645 648 + [#, ] l l l l Last Number Redial LCR (E911 active on CO Line) LCR (if active) or CO Line Group 1 Loop Key (reqs btn) Message Wait Answer Modem Modem - Voice Mail Access Name in Display Night Service (reqs btn) Off Hook Voice Over (reqs btn) Page - All Call Page - Ext Zone Page - Internal Zones 1-20, All Page - Meet Me (Answer) Personal Messages Release Button (reqs btn) Repeat Redial Ri
Default Numbering Plan Function Code SLT Speed Programming SLT Volume 661 + [YYYY] 638 + [V] Speed Dial Station Numbers (Fixed) Station/Port Fixed Number Station Relocate Stop Trace UCD Avail/Unavail UCD CIQ Sta Display (any grp) UCD Group (grp 1-16) UCD Wrap-up End (reqs btn) Unanswered CO Call Transfer Universal Day/Night Answer Voice Mail Group (grp 1-8) Voice Mailbox Btn (reqs btn) VM One Touch Record (reqs btn) SPEED + [YYYY] 100-149 611 636 + [XXX] 658 566 567+ [UUU] 550-565 584 639 #5 440-447 4
