User guide

QuickStart won’t install on Windows

If the software does not install, or the install progress bar

keeps looping

From the Windows Start menu, select Settings>Control Panel> –

System>Hardware>Device Manager

Expand ‘Universal Serial Bus Controllers’ –

Right-click ‘USB Mass Storage Device’ and select ‘Uninstall’ –

If your devices are not reloaded, select ‘Scan for Hardware –

changes’ from the ‘Action’ menu.

Cannot open QuickStart

The following things may prevent you from opening

QuickStart by double-clicking the desktop shortcut

or entering the address http://vodafonemobile.vmb or

http://192.168.1.1 into your web browser:

Your computer already has a connection via an ethernet LAN –

cable

Your computer already has a connection via a Wi-Fi network –

You may be using a VPN (Virtual Private Network). –

Unplugging the LAN cable, switching off Wi-Fi on your computer,

or exiting your VPN , and then re-inserting the USB Stick, or re-

starting the PC may solve the problem.

Hints and tips

Note: If you can see

QuickStart in your

browser, you can find

more hints and tips in

the Help area.

Selecting the Help

option on the

Navigation bar in

any view, and then

‘Diagnostics’ in the

Menu bar, may help

you to identify a

problem. This area also

shows information

that may be required

if you need to contact

Support at your mobile

network operator.

Select ‘Support’ from

the Menu bar for

more information and

local support contact

details.