User guide

No connection can be opened (1)

Check the device status (click on desktop shortcut, select –

the QuickStart tab, Help on Settings bar, and select

Diagnostics from the menu). This may indicate the source

of the problem.

No connection can be opened (2)

Wait a few minutes and try to connect again. This is most

often a temporary problem, especially if an ‘Error 631’ or

‘Error 619’ isreferenced. If the problem persists, please call

Support.

Close the application window and then re-open it –

Re-start your computer –

Open the QuickStart application window –

Select the Settings heading on the Navigation bar –

Select the Network entry in the Menu bar on the left –

Check which option is selected. If the option is set to a –

‘Preferred’ option, set it to an ‘Only’ option

Click ‘Save’ to save your change –

If you are using a VPN (Virtual Private Network), contact the –

administrator of your VPN

Select the Account tab –

Select the Account type heading in the Navigation bar –

Check that the type of account you have with your mobile –

network operator is selected in the drop-down menu.

For further help, please

visit www.support.

vodafone.com, or call

Support on XXX or

XXXXXXX.