User guide

The application won’t install on Windows

If the software does not install, or the install progress bar

keeps looping

From the Windows Start menu, select – Settings>

Control Panel>System>Hardware>Device Manager

Expand ‘Universal Serial Bus Controllers’ –

Right-click ‘USB Mass Storage Device’ and select ‘Uninstall’ –

If your devices are not reloaded, select ‘Scan for Hardware –

changes’ from the ‘Action’ menu.

Cannot open QuickStart application window

The following things may prevent you from opening the

Vodafone QuickStart application window by double-clicking

the desktop shortcut:

Your computer already has a connection via an ethernet –

LAN cable

Your computer already has a connection via a Wi-Fi network –

You may be using a VPN (Virtual Private Network). –

Unplugging the LAN cable, switching off Wi-Fi on your

computer, or exiting your VPN , and then re-inserting the

USB Stick, or re-starting the PC may solve the problem.