User guide

149
Appendix
SoftBank 203Z
Warranty & Service
Warranty
Wi-Fi router purchase includes Warranty.
・Confirm shop name and purchase date.
・Read contents of Warranty and keep it in a safe place.
・Check warranty period in the Warranty.
Precautions
Damages
SoftBank Mobile Corp. is not liable for any damages
resulting from the use of this Wi-Fi router.
Accidents/Repairs
Files and settings may be lost or altered due to accidents
or repairs. Keep a copy of important files, etc. SoftBank
Mobile Corp. is not liable for damages resulting from loss
or alteration of files or settings due to accident or repair.
Disassembling/Modifying Wi-Fi Router
Note that SoftBank Mobile Corp. does not accept
disassembled or modified products for repairs.
Services
Before submitting Wi-Fi router for repairs, contact Customer
Service, General Information or a SoftBank Shop; be prepared
to describe problem in detail.
・During the warranty period, repairs will be made under the
terms and conditions described in the Warranty.
・After the warranty period, repairs will be upon request; if
said repairs can be made, you will be charged for them.
Further Inquiry
For more information, contact a SoftBank Shop or
Customer Service, General Information.
Customer Service
For SoftBank Wi-Fi router or service information, call General
Information. For repairs, call Customer Assistance.
SoftBank Customer Support
General Information
From a SoftBank handset, dial toll free at 157
From a landline/IP phone, dial toll free at 0800-919-0157
Customer Assistance (loss or
malfunction)
From a SoftBank handset, dial toll free at 113
From a landline/IP phone, dial toll free at 0800-919-0113
If you cannot reach a toll free number, use the number
(charges apply) below for your service area:
Hokkaido Area, Tohoku Area, Hokuriku Area, Kanto &
Koshinetsu Area: 022-380-4380
Tokai Area: 052-388-2002
Kansai Area: 06-7669-0180
Chugoku & Shikoku Area, Kyushu & Okinawa Area:
092-687-0010
SoftBank Technical Support Center
(Setup, Operations & Technical Issues)
Setup, Operations & Technical Issues:
Service hours
Weekdays 9:00 am – 7:00 pm
Saturdays, Sundays, and holidays 9:00 am – 5:00 pm
From a SoftBank handset, dial toll free at 5525
From a landline/IP phone, dial toll free at 0088-21-5525
*Not available from outside Japan.
SoftBank Mobile Global Call Center
From outside Japan, dial [phone] (toll free from
SoftBank handsets)
If handset is lost/stolen, call this number immediately
(international charges apply)
ZTE Japan Customer Support Website
(Japanese)
http://www.zte.co.jp/products/handsets/handsets_gallery/