User guide

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Troubleshooting

If problems remain unresolved even after the following

troubleshooting, contact a SoftBank Shop or Customer Service,

General Information.

Troubleshooting

Q. Unable to connect WLAN

A. Make sure Wi-Fi router is properly connected to PC.

A. If WPS connection fails, see WLAN device user guide. If

still unable to connect, set Wi-Fi router manually. See

"WLAN (Wi-Fi)."

A. To connect WPS PIN specified WLAN device, confirm

PIN. See "Configuring Settings for Connecting WPS

Supported WLAN Devices."

A. If OPEN WEP encryption method is set, check whether

correct WEP key is entered. If WEP key is forgotten,

see "Basic Settings for WLAN" to reset WEP key, and

again connect.

A. Check whether correct WPA Key is entered. If WPA Key

is forgotten, see "Resetting to Factory Settings" and

reset Wi-Fi router, or see "WLAN Initialization Sticker"

to reset WPA key, and again connect. In addition,

the WPA/WPA2 encryption methods might not be

compatible depending on the WLAN devices. See user

guide for the WLAN device being used.