Install guide

Vodafone Mobile Connect ReadMe
Known Issues and Limitations
Software:
• The Bytemobile optimisation client will not be installed on Windows Vista 64-bit
editions and Windows 7 64-bit editions.
• Contacts: exporting a contact to a SIM card does not work if the SIM has
contacts with non-Unicode characters.
• Always Best Connected: with ABC in automatic mode, no disconnect progress
bar is shown when a mobile connection is disconnected because a LAN cable is
inserted.
• Always Best Connected: when a LAN cable is inserted while a WLAN connection
is established and ABC is in manual mode, a balloon text will state that "A better
WLAN connection is available".
• The WLAN functionality within Vodafone Mobile Connect cannot control Microsoft
Windows Wireless Connection Manager
• Windows Vista and NDIS connections: when a NDIS connection is released and
a new connection is set up, the following issues can occur:
- A popup window is shown: “Duplicate name or IP is already found on the
network”. After closing the window normal operation can be resumed
- A IP address “169.xxx.xxx.xxx”, which is generated by Windows, is assigned. It
is not possible to connect to the internet afterwards.
To solve these issues, create a DWORD entry called “ArpRetryCount” in the
Windows Registry at the following location:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Paramete
rs and set it to the value 0.
• Intel PRO Set Wireless has to be deactivated; otherwise Vodafone Mobile
Connect cannot detect the WLAN device.
• The network optimisation client is determined by the first selected operator,
meaning an operator change doesn't install or uninstall the optimisation client.
Workaround: If an optimisation client change is required, please uninstall and
then re-install Vodafone Mobile Connect.
• If the own number (MSISDN) cannot be accessed or found, a link to the relevant
section of the Help file is displayed on the Help/Diagnostics window. Please
select 'Device' on this page of the Help file to get further information on how to
get the MSISDN.
• The menu setting "Settings / General Tab / Standby" is not available on Windows
Vista, eg. it is not possible to allow or prevent standby or hibernate.
• The help file for Vodafone Mobile Connect Lite contains only troubleshooting
topics for all languages.
• In rare cases it is not possible to connect immediately after Vodafone Mobile
Connect has been installed and a data card is recognised. Workaround: Restart
Vodafone Mobile Connect.
• Devices with internal memory may contain an installation package of another
product. If this package starts automatically, please cancel the installation
procedure.
• Vodafone Mobile Connect does not support more than one attached device at the
same time.
Vodafone Global Product Support
Document Version: 1.0
© Vodafone Group 2010
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