System information

Advanced Configuration Guide
Vodafone Mobile Broadband Hotspot
Vodafone MiFi 2352 October 2009
Version 1.3
74
4.2 Common Problems and Solutions
All of the steps mentioned here are given in more detailed form elsewhere in the user
guide.
No service is available. - OR - I get a “Limited or No Connectivity” message.
➤ You are outside of the coverage area of the Vodafone network.
➤ Re-orient the Vodafone Mobile Broadband Hotspot.
➤ If you are inside a building or near a structure that may be blocking the signal,
change the position or location of the device. For example, try moving the
Vodafone Mobile Broadband Hotspot close to a window.
➤ Check the status of the Power/Connection LED - if you are connected it should be
a solid colour as shown in the LED States page.
➤ Login to the Vodafone Mobile Broadband Hotspot and check the connected status
on the Status page.
➤ Check the SIM status with your Vodafone customer care team – there may be a
problem with your account.
The device has no power.
The LED indicator is off and does not come on when the Power button is
pressed.
➤ Ensure the battery is properly seated in the device.
➤ Ensure the battery is fully charged. Plug in the AC mains charger for at least 4
hours.
I forgot my password.
➤ You can reset the device to factory defaults using the master reset button which
can be found on the bottom of the device
.
I cannot connect to the Vodafone Mobile Broadband Hotspot.
➊ Make sure the WLAN LED is on (it will be solid cyan for a UMTS connection). If
the LEDs are not on, check your battery.
➋ Make sure your PC wireless radio / AirPort is turned on.(Check your computer
help if you need assistance.)
➌ Open your wireless network connection list.
 Windows: Right-click icon and select View Available Networks.