User guide
18
19
Hints and tips
If you don’t see your USB Stick in the list of devices
– Remove the USB Stick
– Restart your computer
– Re-insert the USB Stick.
If no network can be found
– Change your physical location: in a building, move closer to a window,
move higher up, or go outside
– Windows
®
: Select ‘View/View Available Mobile Connections’ and
see if you can connect to a particular network in the list shown
– Contact Support and check that data services and roaming are
enabled on your account.
If no connection can be opened
– Wait a few minutes and try to connect again. This is most often a
temporary problem, especially if an ‘Error 631’ or ‘Error 619’ is
referenced
– Select ‘File/Exit’ to exit the Vodafone Mobile Connect software
completely and then restart it again
– Restart your computer
– Windows
®
: Click ‘Manage Connections’ and select a different Network
Preference in the drop-down menu in the Mobile Connections panel,
eg. ‘3G Only‘
– Mac
®
: Start the Vodafone Mobile Broadband software and select
one of the other options in the lower part of the main window, eg.
‘3G Only’
– If you are using a VPN (Virtual Private Network), contact your
company IT administrator.
For enquiries or support, please
call our 24-hour hotline on
+852 2880 2622 or send an email
to mobileconnect@smartone-
vodafone.com.
– Uninstall any existing Vodafone Mobile Connect programmes rst
– Go to Control Panel > Regional Language options > Advanced and
select your preferred language, e.g. English (United Kingdom)
– Restart the computer and install the programme again.
If you have problems when roaming
– Windows
®
: Select ‘View/Available Mobile Connections’ and try
opening one of the connections shown
– Contact Support and check roaming is enabled for your account
– Check the name of the current network in the Mobile Connections
panel. If it is not Vodafone or a Partner, select a different network
from ‘View/Available Mobile Connections’.
If the connection keeps switching between GPRS and 3G
– Windows
®
: Click ‘Manage Connections’ and select a different
Network Preference in the drop-down menu in the Mobile
Connections panel, eg. ‘3G Only’
– Mac
®
: Start Vodafone Mobile Broadband and select one of the other
options in the lower part of the main window
– Switch back to your normal preference when you move locations.
Check software update preferences
– Set your operating system and other programs to notify you of
software updates instead of downloading them automatically –
otherwise they may slow down your mobile connection, or exceed
your data usage limit.
Usage indication
– The usage window only displays an indication of your data
usage. Please refer to your invoice for the actual amount of data
transferred.
If you want to change the language of the Dashboard (Windows
®
only)