User guide

3.6 Troubleshooting
The following table describes solutions to the
common problems. If the solutions provided in this
document cannot solve the problems you meet, you
can give our Vodafone service team a call.
Residential support: 0800 438 448
Business support: Call 888 from your mobile or
call 0800 400 888
If you are using a Vodafone mobile broadband Vodem
with your Vodafone Broadband Complete and are
having problems you will need to call 0800 921 021.
The power indicator is off.
Possible cause
Your Vodafone Broadband Complete is not
connected to the power supply.
Solution
Connect your Vodafone Broadband Complete to the
power supply.
The LAN indicator is off.
Possible cause
The PC/LAN cable is not connected to the Ethernet
interface on your Vodafone Broadband Complete.
Solution
Connect the PC/LAN cable to the Ethernet interface
on your Vodafone Broadband Complete.
The Wi-Fi indicator is off.
Possible cause
The Wi-Fi radio channel of your Vodafone Broadband
Complete is off.
Solution
Check whether the Wi-Fi button on the side panel of
your Vodafone Broadband Completeis pressed.
Unable to access the Internet.
Possible cause
The TCP/IP protocol of the network connection is
not installed.
Solution
Install the Ethernet cable or USB data card.
Possible cause
The browser has set up a proxy server.
Solution
Access the option of the Internet Explorer and
disable the proxy server.
Possible cause
The SSID or encryption mode (WPA/WEP/non-
encryption) of your Vodafone Broadband Complete
is modifi ed or the confi guration of the Wi-Fi device is
incorrect.
Solution
Check whether the SSID or encryption mode of your
Vodafone Broadband Completeis correct. The Wi-Fi
device is out of the radio coverage of your Vodafone
Broadband Complete.
Possible cause
The Wi-Fi device is out of the radio coverage of your
Vodafone Broadband Complete.
Solution
Put the Wi-Fi device within the radio coverage of your
Vodafone Broadband Complete.
Possible cause
The Wi-Fi device is not authorised.
Solution
Use the 802.11b or 802.11g authorised device and
check whether the installation and confi guration are
correct.
The HSPA indicator is off.
Possible cause
The HSPA module is not correctly connected.
Solution
Reconnect the HSPA module.
1. Launch the Internet Explorer and enter
http://192.168.1.1 (the default LAN IP address
of the management interface for your Vodafone
Broadband Complete in the address bar.
2. Then press Enter to display the login window.
3. Enter the username (admin) and password
(VF-NZhg556).