User guide

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Troubleshooting.11 ...................
Before contacting the service centre, you are advised to follow
the instructions below:
You are advised to fully charge (
• ) the battery for optimal
operation.
Avoid storing large amounts of data in your phone as this
•
may affect its performance.
Use User Data Format to perform phone formatting, (to
•
perform User Data format, hold down # while simultaneously
pressing the power on/off key under the power off mode).
and carry out the following checks:
My phone cannot switch on
Check the battery contacts, remove and reinstall your
•
battery, then turn your phone on
Check the battery power level, charge for at least 20
•
minutes
If it still does not work, please use User Data Format to reset
•
the phone
(1)
My phone is frozen or has not responded for several
minutes
Restart your phone by pressing and holding the
• key
Remove the battery and re-insert it, then restart the phone
•
If it still does not work, please use User Data Format to reset •
the phone
(1)
(1)
User Data Format ALL user phone data: Contacts,
messages and files will be lost permanently. Please
store phone data in SIM card before you want to
format