User Manual
Table Of Contents
- Table Of Contents
- TABLE OF CONTENTS 1
- Contact Information
- Using the Online Help System
- #
- a
- b
- c
- d
- e
- f
- g
- h
- i
- j
- k
- l
- m
- n
- o
- p
- q
- r
- s
- t
- u
- v
- w
- x
- y
- z
- Hardware
- Access Points
- Bar Code Readers
- Overview
- Procedures
- Specifications
- Overview
- Procedures
- Specifications
- Overview
- Procedures
- Specifications
- Overview
- Procedures
- Specifications
- Portable Printers
- Remote Listening Systems
- Overview
- Procedures
- Specifications
- Overview
- Procedures
- Specifications
- Overview
- Procedures
- Specifications
- Visual Training Devices
- Wired Portable Speakers
- Learning Zone
- Solution Zone
- Other Issues
- Equipment Problems
- Other Problems
- I can't get an assignment.
- I can't get my battery on.
- I can't get my battery off.
- I can't hear anything through the headset.
- I can't log on.
- I can't unplug my headset.
- I don't know what to say next.
- My bar code reader won't scan.
- My battery keeps falling off.
- My belt doesn't fit.
- My equipment is broken.
- My headset won't stay on.
- The Talkman terminal beeps every few seconds.
- The Talkman terminal does not appear in Terminal Manager.
- The Talkman terminal does not recognize a word.
- The Talkman terminal does not hear anything I say.
- The Talkman terminal does not respond to button presses.
- The Talkman terminal heard something I did not say.
- The Talkman terminal is telling me there are errors.
- The Talkman terminal keeps shutting off.
- The Talkman terminal makes clicking noises.
- The Talkman terminal makes static noises.
- The Talkman terminal will not load a task.
- The Talkman terminal will not load an operator template.
- The Talkman Terminal will not turn on.
- Sending Equipment Back for Repairs: Return Material Authorization (RMA) Procedures
- Other Issues
- Training Zone
- Working Zone
- Adding a Terminal to the Network
- Purpose
- Procedure
- Purpose
- Procedure
- Purpose
- Procedures
- Assembling a Talkman® OPEN Battery Housing
- Caring for Headsets & Microphones
- Purpose
- Procedures
- Changing Configurable Parameters
- Purpose
- Before You Begin
- Procedure
- Purpose
- Procedure
- Conditioning a Talkman® OPEN Battery
- Configurable Parameters
- Speech Recognition Parameters
- Configuring a Terminal
- Configuring Remote Listening Systems
- Purpose
- Before You Begin
- Procedures
- Configuring Visual Training Devices
- Creating Operator Voice Templates (enrollment training)
- Erasing Spoken Responses
- Purpose
- Before You Begin
- Procedure
- Troubleshooting
- Purpose
- Before You Begin
- Procedure
- Purpose
- Before You Begin
- Procedure
- Purpose
- Before You Begin
- Procedure
- Putting a Terminal to Sleep
- Purpose
- Procedure
- Removing a Talkman® T2 Terminal from a Belt
- Purpose
- Procedure
- Repeating Prompts
- Purpose
- Before You Begin
- Procedure
- Purpose
- Procedure
- Talkman® Terminals & Terminal Chargers
- Turning Off a Talkman® Terminal
- Turning On a Talkman® Terminal
- Using a Talkman® Terminal
- Purpose
- Procedures
- Using a Terminal During Each Shift
- Troubleshooting
- Using Bar Code Readers
- Waking a Terminal Up
- Purpose
- Procedures
68
the same as the one used at your site, you must change the firmware by loading the
flash image file (.ffi) and bootblock file (.bbi) with the correct firmware version onto
the terminal.
Note: You may need to scroll to the right until you can see the Cur. Software field.
5. Rename the terminal. For details about renaming a terminal, refer to the Renaming a
Terminal topic found in the Talkman Management Software online documentation.
If you are using operator list files with terminal assignments or if you are maintaining
terminal names for some other reason, you may want to change the name of the
terminal. If the new terminal is replacing one that will no longer be used at your site,
you may want to delete the old terminal from Terminal Manager. For details about
deleting the old terminal, refer to the Deleting a Terminal topic found in the Talkman
Management Software online documentation.
6. If your site uses terminal groups, assign the terminal to a terminal group. For details
about assigning a terminal to a terminal group, refer to the Assigning a Terminal to a
Terminal Group topic found in the Talkman Management Software online
documentation.
Since the terminal is in a terminal charger, if the group has a default task, the task
will automatically load.
Note: You must wait until it the task has completed loading before you can remove
the terminal from the terminal charger.
7. If the group does not have a default task, load a task using the terminal.
Adjusting Pitch for Talkman® T2
Note: The information in this topic applies specifically to the Talkman® T2
system. To view this information for the Talkman® OPEN system, click on
the image of the terminal.
•
Purpose
•
Procedure
Purpose
This document explains how to adjust the pitch of the voice that the Talkman® T2 terminal uses to issue
prompts to operators.
Procedure
To adjust the pitch, perform the following steps:
1. Make sure the terminal is on or sleeping.
The LED indicator should be either solid green or blinking green.
2. Press the operator button.
The terminal says, "Current operator is (operator name). Select menu item."
3.
Press the + or button until the terminal says, "Change pitch." Then, press the
operator button.
Note: Change Pitch is the fifth menu item in the list, assuming that the + button is
used to scroll through the options.
4. Press the + button to make the voice higher and the button to make the voice
lower. The terminal says "higher" each time you press the + button and "lower"
each time you press the button. If the pitch of the voice is at the highest possible