User Manual

64
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Whether a loaner is required or requested
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Whether the product is covered by warranty or extended service plan (ESP)
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Write down the RMA number that Customer Service gives to you. Customer Service will also fax
or e-mail the RMA form to Canadian and European customers. Those customers should be sure to
include a copy of the form with the shipment.
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Include the RMA number on the shipping label, if shipping items to Vocollect.
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Package the equipment according to the packaging instructions.
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Address the shipping label to:
Vocollect, Inc.
701 Rodi Road, Suite 200
Attn: Service Department
Pittsburgh, PA 15235
Packaging
Vocollect may charge a handling fee of $65.00 for each RMA that does not comply with these
requirements. To avoid this handling fee, return items in their original packaging.
1. Pack that items so that no items can come into direct contact with one another or with the sides,
bottom, or top of the shipping container. Line the shipping container with at least one layer of
padding, preferably anti-static bubble pack.
2. Pack each item individually in a bag or wrapping, preferably anti-static bubble bags or wrapping.
If individual wrapping is not possible, place some packing material (such as anti-static bubble
pack) on the bottom of the shipping container, then pack items between layers of the material.
Avoid using foam peanuts as the only packing material because they do not prevent items from
coming into contact with each other or the walls of the shipping container. Peanuts can, however,
fill empty space in the shipping container and on top of items that have been individually packed
in anti-static bubble bags.
Vocollect will ensure that packing materials are returned for re-use in order to minimize the cost for
customers. Vocollect appreciates customer assistance and adherence to these requirements. Properly
packaged RMA items facilitate faster repair and return of Vocollect products.