User Manual
Table Of Contents
- Table Of Contents
- TABLE OF CONTENTS 1
- Contact Information
- Using the Online Help System
- #
- a
- b
- c
- d
- e
- f
- g
- h
- i
- j
- k
- l
- m
- n
- o
- p
- q
- r
- s
- t
- u
- v
- w
- x
- y
- z
- Hardware
- Access Points
- Bar Code Readers
- Overview
- Procedures
- Specifications
- Overview
- Procedures
- Specifications
- Overview
- Procedures
- Specifications
- Overview
- Procedures
- Specifications
- Portable Printers
- Remote Listening Systems
- Overview
- Procedures
- Specifications
- Overview
- Procedures
- Specifications
- Overview
- Procedures
- Specifications
- Visual Training Devices
- Wired Portable Speakers
- Learning Zone
- Solution Zone
- Other Issues
- Equipment Problems
- Other Problems
- I can't get an assignment.
- I can't get my battery on.
- I can't get my battery off.
- I can't hear anything through the headset.
- I can't log on.
- I can't unplug my headset.
- I don't know what to say next.
- My bar code reader won't scan.
- My battery keeps falling off.
- My belt doesn't fit.
- My equipment is broken.
- My headset won't stay on.
- The Talkman terminal beeps every few seconds.
- The Talkman terminal does not appear in Terminal Manager.
- The Talkman terminal does not recognize a word.
- The Talkman terminal does not hear anything I say.
- The Talkman terminal does not respond to button presses.
- The Talkman terminal heard something I did not say.
- The Talkman terminal is telling me there are errors.
- The Talkman terminal keeps shutting off.
- The Talkman terminal makes clicking noises.
- The Talkman terminal makes static noises.
- The Talkman terminal will not load a task.
- The Talkman terminal will not load an operator template.
- The Talkman Terminal will not turn on.
- Sending Equipment Back for Repairs: Return Material Authorization (RMA) Procedures
- Other Issues
- Training Zone
- Working Zone
- Adding a Terminal to the Network
- Purpose
- Procedure
- Purpose
- Procedure
- Purpose
- Procedures
- Assembling a Talkman® OPEN Battery Housing
- Caring for Headsets & Microphones
- Purpose
- Procedures
- Changing Configurable Parameters
- Purpose
- Before You Begin
- Procedure
- Purpose
- Procedure
- Conditioning a Talkman® OPEN Battery
- Configurable Parameters
- Speech Recognition Parameters
- Configuring a Terminal
- Configuring Remote Listening Systems
- Purpose
- Before You Begin
- Procedures
- Configuring Visual Training Devices
- Creating Operator Voice Templates (enrollment training)
- Erasing Spoken Responses
- Purpose
- Before You Begin
- Procedure
- Troubleshooting
- Purpose
- Before You Begin
- Procedure
- Purpose
- Before You Begin
- Procedure
- Purpose
- Before You Begin
- Procedure
- Putting a Terminal to Sleep
- Purpose
- Procedure
- Removing a Talkman® T2 Terminal from a Belt
- Purpose
- Procedure
- Repeating Prompts
- Purpose
- Before You Begin
- Procedure
- Purpose
- Procedure
- Talkman® Terminals & Terminal Chargers
- Turning Off a Talkman® Terminal
- Turning On a Talkman® Terminal
- Using a Talkman® Terminal
- Purpose
- Procedures
- Using a Terminal During Each Shift
- Troubleshooting
- Using Bar Code Readers
- Waking a Terminal Up
- Purpose
- Procedures
107
Note: The information in this topic applies specifically to the Talkman® T2 system.
To view this information for the Talkman® OPEN system, click on the image of the
terminal.
• Purpose
• Before You Begin
• Procedure
• Troubleshooting
Purpose
This document contains instructions for assigning a task to a Talkman® T2 terminal using the
terminal itself. You can also assign a task to a terminal group using Terminal Manager. For
details about Terminal Manager, refer to the Terminal Manager topic found in the Talkman
Management Software online documentation.
Before You Begin
If your site is set up with more than one task, assigning a task can only be done when the
Talkman terminal is in radio range. If you have trouble assigning a task, move to a spot that is
within radio range.
Procedure
To assign a task to a Talkman terminal, perform the following steps:
1. Make sure the terminal is either on or sleeping.
The LED indicator should be either solid green or blinking green.
2. Press the operator button.
The terminal says, "Current operator is (operator name). Select menu item."
3. Press the + or button until the terminal says, "Change task." Then, press the operator
button.
Note: Change Task is the seventh menu item in the list, assuming that the + button is
used to scroll through the options.
4. The terminal says, "Please wait. Loading task list." It may take a few moments for the
terminal to retrieve a list of the available tasks.
Note: While the terminal is retrieving the task list, the LED indicator blinks red. If a
transaction during the assign task procedure takes more than six seconds, the
terminal will begin to beep, letting the operator know the Talkman system is busy
attempting an operation.
If the task list is not in the FTPHome\talkman\task directory, the terminal says,
"Function not available."
If a task list is found, the terminal then says, "Current task is (task name). Select task."
5. Press the +/ buttons until the terminal says the name of the task that you want to use.
Note: You can exit from the menu without loading the new task by pressing the
yellow play/pause button before you press the operator button to begin loading the
selected task.
6. Press the operator button to select the particular task.
When the terminal is preparing to load the task, the terminal says, "Preparing for task
load."